I was quoted 250$ over the phone for a windshield replacement. This was cheaper than the 360$ quote my insurance gave me , so I figured why not. Once the repair was made I was hit with a 542$ bill! I explained that I was quoted $275 all in, over the phone . To which the gentleman replied " I don't know why you were told that" and he then held the machine out for payment. I was shocked . I needed my vehicle that day and felt backed into a corner. I angrily paid the bill and left.
I was under the impression auto repair shops are required to provide consumers with clear and accurate information about repair costs to ensure transparency and fairness.
According to the Financial and Consumer Services Commission of New Brunswick, repair shops must provide a written estimate for repairs exceeding $100, unless you decline the estimate and instead agree on a maximum amount you are willing to pay. Which we did not.
Even If I received a written estimate, the final charge should not exceed 10% above the estimated amount without my prior consent.
Buyer beware. read more
