Nice enough guy, very eager to take on new jobs quickly. He was very punctual, and came out after hours to discuss questions we had about the renovations being done in our home. However, the quality was very far from our standards and expectations. There were issues with our flooring getting scratched and scuffed as furniture was moved and paint was continually getting all over our new laminate wood flooring, even after we requested that drop cloths be used. Caulk ended up in all sorts of inappropriate places like curtains and blinds, a towel that hung by our master shower, a microfiber couch, a shirt in the closet, etc. The crew seemed very careless and we had to clean up after them everyday after getting home from work.
They replaced our sliding back door and one of the panes shattered during the removal process. The crew left the shattered glass on our grass for two days which killed the grass, and they left a ton of glass after they'd tried to clean it up.
The baseboards and especially the crown molding was thrown up in what appears to be a haphazard manner. Each piece was simply butted up to the next, without mitering the ends, making each seam very noticeable from the floor. A lot of the pieces of baseboards and crown molding were installed at different elevations too. At one area, we have tile floor that meets wood laminate floor. Instead of trimming back the transition piece, they cut a small part of shoe molding and installed it at an angle, so it went up over the transition piece.
The molding was poorly measured and cut, leaving large gaps between the two pieces of molding at the corners. The nail holes were not spackled...they put caulk in them, which shrank and left every nail hole very visible and noticeable. For how much they used caulk, they didn't work with it very good either. Ridges were not smoothed out, but left to dry and painted over.
They also installed a front door- a single door with two sidelights. It was not hung square so the top corner hits the frame while opening and closing. There are also gaps between the door and the sidelights where you can see light coming through. I'm assuming they would have caulked those gaps to seal them, but it just speaks to a poor installation.
It honestly felt like value was being taken away from our house instead of added to it. After pointing out so many concerns along the way, we did not believe that their quality standards would be able to rise to meet ours. We finally asked them to just stop where they were and leave, even though we'd already paid 80% of the total bill to them.
We are now out a lot of money, still have a lot of work to do ourselves, and will have to hire someone else to re-do and finish what they did. read more