I will not return to this location nor recommend it based on our experience. The representative who…read moreidentified herself as Teresa Fisher was unprofessional and confrontational. Upon entering the lobby we started using the self check-in, Teresa Fisher yelled at my pregnant wife, "What are you doing?" rather than calmly stating that the office had closed 5 or 10 minutes earlier. The door was unlocked, and there was no signage indicating the location was closed. The apparent process is self check-in, which is exactly what we were doing. We immediately exited the lobby once informed. As we left, the representative slammed the door behind us. When I requested a business card to report the incident, she questioned why I wanted it and then provided the name Teresa Fisher before walking away. We ultimately went to another location where my wife received the medical services her doctor had ordered. I strongly recommend that management ensure doors are locked or clearly marked when closed to avoid confusion. Additionally, staff training in basic customer service and professionalism is needed. No customer especially a pregnant patient should be spoken to in this manner.

horrible. Disorganized, rude staff, complete lack of diligence. Avoid at all costs. Avoid…read morestreetsboro location at all costs, you'll thank me later

The office manager refuses to return calls and the staff are rude as you know what. The office also…read morecloses early so you cannot reach them. This is not a good office.

Google search link:…read more https://www.google.com/search?q=urgent+care+near+me&client=safari&channel=iphone_bm&source=hp&ei=PsdQYbLXM86RwbkPgvy00Ac&dlnr=1&sei=S8dQYaDEBueC9PwPwYe4uAM# They say you don't get a second chance for a first impression. I am a healthcare provider who would normally disagree with this statement given the (many) variables we often see in the acute healthcare setting. We are new here. English is my second language. This review is related to my first and second interaction at this location. The first visit was for my son who was having wrist pain. My second visit, today, was for my daughter who was having symptoms related to a chronic condition. Let's start with Debbie, the Medical Assistant/ receptionist. I would ask her the following questions: 1. Do you understand that part of your job involves meeting people during one of their most vulnerable times? 2. Would you stop to consider that this person coming in today may be coming in for more than a runny nose or sprained wrist? **It could be a cold, a concerning symptom, and/or may find themselves embarking in one of what may turn into many referrals after this urgent care visit. **He/She/They may not want to be here anymore than you want to be here right now. 3. While your lobby is small and makes discussion of PII (personally identifiable information) and / or HIPAA challenging. **I am sitting in the lobby right now as a gentleman stands there explaining his rash and exposure to poison ivy. Should I, a complete stranger, be able to hear this? **Perhaps you should consider that form your patient just took the time to complete today with the reason for their visit today. NOTE: a. What if your patient was coming in for concerns related to an STI (sexually transmitted infection)? b. What if this the first time this patient found the courage to seek mental health help? 4. Could you make people feel like more than like a person and less like a number? **I understand it's almost time to go home. Please know I rather be home with my daughter on a Sunday afternoon. **You made me feel like an inconvenience, today... and I wasn't even the patient. 5. Did you know that 70 to 93% of all communication is non-verbal? The way you answered my ONE question would help me understand why someone else listening in or coming into this center, would hesitate to ask you anything at all. **My assertive nature helps me pursue answers despite a demeanor like yours, today. 6. To your Medical Assistant or LPN and Nurse Practitioner working the evening shift approximately 2 weeks ago. **Education is a big piece of the discharge process. **Early in my career, I was taught that discharge teaching begins at admission. Perhaps you should ask parents/caregivers if they have any questions prior to sending them away (that is exactly what it felt like). This is the way it felt: "Your wrist is not broken; go on your way. The MA is going to wrap up your wrist now. Bye now." **My 12-year old son may not know any better. Someone who values customer service and understands the privilege of helping others (backed by a 20-year career in healthcare) would notice your approach. Bottom line... I could understand the need to move quickly when you have a lobby-full of people who need to triage. I have been there and done that. That wasn't the case here today. Even if it was, I trust there would be a better way of handling busy situations. There is no excuse for your lack of empathy and customer service. We all have a story, and I am sorry if there is something going on in your life that makes you less resilient to demonstrating kindness. I hope management takes the time to read this. I hope you do better.

I just left quest diagnostics in Solon…read more I had a short wait, I do recommend making an appointment, but it appears if they're not busy, they will take you quite quickly. Special shout out to phlebotomist Julie ... she was extremely pleasant, very professional, but at the same time I almost felt like I was talking to one of my good friends! Highly recommend this lab, and if you are lucky... you might just get to see Julie. It's obvious when you have somebody that loves what they're doing. The only thing infectious about this location is Julie's can-do attitude, and happy spirit!! Please excuse my play on words!

I arrived at 11:40 am and the door was locked. WHY?…read moreKnocked multiple times. Sign on door lunch 12 pm to 12:30 pm. Got help from Dr Mullen's office. Knocked on door again with witness at 11:45 am. Employee came to the door said "have one patient now then I go to lunch". Observed that Client and her mother left at 11:50 pm. So ten more minutes to draw my blood. Client said "she has a bad attitude" Quest needs to address this issue!!

I givin a couple different places to go and they were all closed luckily I ended up at ExpressWorks…read morethankfully they were open ! Staff is so great and helpful ! I was in and out in under 10 mins

Proceed with caution! This business scammed me out of money for fingerprinting. They lead me to…read morebelieve they could send them across state lines when that is far from the case! And then stopped responding to emails when I requested to be refunded. The staff is unsure of the services they provide and not educated on what can and cannot be done. Even though this is their job, do not rely on them for information, they are not knowledgeable. Poor customer service and unwilling to work with me. I do not write negative reviews quickly. I gave this business a chance to fix their error. Be cautious when using this business!