The office manager refuses to return calls and the staff are rude as you know what. The office also…read morecloses early so you cannot reach them. This is not a good office.

Google search link:…read more https://www.google.com/search?q=urgent+care+near+me&client=safari&channel=iphone_bm&source=hp&ei=PsdQYbLXM86RwbkPgvy00Ac&dlnr=1&sei=S8dQYaDEBueC9PwPwYe4uAM# They say you don't get a second chance for a first impression. I am a healthcare provider who would normally disagree with this statement given the (many) variables we often see in the acute healthcare setting. We are new here. English is my second language. This review is related to my first and second interaction at this location. The first visit was for my son who was having wrist pain. My second visit, today, was for my daughter who was having symptoms related to a chronic condition. Let's start with Debbie, the Medical Assistant/ receptionist. I would ask her the following questions: 1. Do you understand that part of your job involves meeting people during one of their most vulnerable times? 2. Would you stop to consider that this person coming in today may be coming in for more than a runny nose or sprained wrist? **It could be a cold, a concerning symptom, and/or may find themselves embarking in one of what may turn into many referrals after this urgent care visit. **He/She/They may not want to be here anymore than you want to be here right now. 3. While your lobby is small and makes discussion of PII (personally identifiable information) and / or HIPAA challenging. **I am sitting in the lobby right now as a gentleman stands there explaining his rash and exposure to poison ivy. Should I, a complete stranger, be able to hear this? **Perhaps you should consider that form your patient just took the time to complete today with the reason for their visit today. NOTE: a. What if your patient was coming in for concerns related to an STI (sexually transmitted infection)? b. What if this the first time this patient found the courage to seek mental health help? 4. Could you make people feel like more than like a person and less like a number? **I understand it's almost time to go home. Please know I rather be home with my daughter on a Sunday afternoon. **You made me feel like an inconvenience, today... and I wasn't even the patient. 5. Did you know that 70 to 93% of all communication is non-verbal? The way you answered my ONE question would help me understand why someone else listening in or coming into this center, would hesitate to ask you anything at all. **My assertive nature helps me pursue answers despite a demeanor like yours, today. 6. To your Medical Assistant or LPN and Nurse Practitioner working the evening shift approximately 2 weeks ago. **Education is a big piece of the discharge process. **Early in my career, I was taught that discharge teaching begins at admission. Perhaps you should ask parents/caregivers if they have any questions prior to sending them away (that is exactly what it felt like). This is the way it felt: "Your wrist is not broken; go on your way. The MA is going to wrap up your wrist now. Bye now." **My 12-year old son may not know any better. Someone who values customer service and understands the privilege of helping others (backed by a 20-year career in healthcare) would notice your approach. Bottom line... I could understand the need to move quickly when you have a lobby-full of people who need to triage. I have been there and done that. That wasn't the case here today. Even if it was, I trust there would be a better way of handling busy situations. There is no excuse for your lack of empathy and customer service. We all have a story, and I am sorry if there is something going on in your life that makes you less resilient to demonstrating kindness. I hope management takes the time to read this. I hope you do better.

Place is very CLEAN, convenient and employees go the extra mile. Best all I don't need a doctor's…read moreorder.

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Office experience was abysmal Wait time is awful In the…read morepast they were excellent Extremely slow

I have been very happy with this facility. I have quite a few very well qualified orthopedic…read moredoctors. Unfortunately I've had to see a few. One for my hand one for my shoulder one for my back one for my knee and one for my hamstring. I hit 55 and my body seems to be having problems now. Lol everyone I've seen has been exceptional. I usually do research who is the most qualified for my problem at the moment And I prefer the younger doctors. I wanna specifically mention Dr. Laskovski And Dr. Scully, I found to be above and beyond. I also want to mention Max and Physical Therapy and doing dry. Needling has been amazing. The receptionist in Hudson for the orthopedic doctors. I believe her name is Cheryl is exceptionally kind and friendly. Unfortunately, the receptionist in the Physical Therapy are not so kind and friendly or helpful.