What an awesome team they have! I'm so impressed and can't say enough good things about the…read moreemergency medical staff who helped me. I had anaphylaxis symptoms which were getting worse every minute, but the check in process was so quick, all I had to do was hand my ID and insurance card and then the next second I was in a room and taken care of by four people. So quick and efficient, they answered questions I had and told me not to worry about anything but getting better at that moment. Their professionalism and work made me feel so secure and relieved. Obviously I don't want to have to go there again, but if you live in the area, know that you can count on them in case you need medical attention!

I highly appreciate all the stall of Saint Vincent hospital particularly in Avon branch the Doctors…read moreand nurses are so kind and professional in their approach to care. they are efficient effective and safe in delivery of care. They are the best and highly recommended . They also follow up their patient after discharge which is commendable. A big thank to all the staff for your great work. Maria Esther 07/21/25

I had a stat order and they told me they couldn't do it because it was after 2:00pm. My appointment…read morewas at 4:20pm. So I went out to my car and cried (I'm pregnant) then remembered I had already purchased a test online, I was going to have done on my own that Friday. So I went back inside and did the walk in feature at check in. At 4:45, a woman came out and told me I would have to leave, they didn't have time to draw me. I explained my appointment was canceled because of the stat order but I already had an order in the system, could they please just draw me, it's a time sensitive test and they're always quick. She said no and I would have to leave. So I did, took my order to IU who had no problem doing the draw before they closed and were super understanding, friendly and helpful. I've done many draws at Quest, but I won't be having any more done.

I have been here many times for pregnancy related labs, and have never had a particularly good…read moreexperience (unfriendly staff, bruising from needles, etc) - but yesterday I had a notably bad experience that was honestly pretty alarming. I came in for a one hour glucose test - which is where you drink something they give you, wait an hour, and then get your blood drawn. When I was called back initially, the phlebotomist asked which arm I wanted to use, to which I responded, "Don't I need to drink the thing first?" And she said, looking at my paperwork, "Oh. Yeah, I'm glad you said something." ...me too! Why was reading my paperwork not the first step? Sadly, this pattern continued. An hour later, when I came back for the blood draw, a different phlebotomist was seeing me. She took my blood and then said, "Let me go get your paperwork so I can put your label on here." When she returned she explained that she needed to take more blood - because my paperwork indicated that my doctor wanted other tests done. So I got stuck twice. Again, it was pretty irritating that checking my paperwork was not one of the initial steps taken with either person. Like I said, I've never had a good experience here and, after yesterday, I will not be returning to this location although it is the most convenient one for me. Hopefully other locations are a little more on top of things.

I had issues with my back and they took care of me and resolved the problem quickly and efficiently…read moreand got me back up on my feet. They are friendly and cheerful and treat you with dignity and respect. Would recommend them to anyone who needs them.

I have never had such a good experience at a lab. The nurse was kind, thoughtful, and fast!…read more Ordering the blood test online was easy. They accept self pay and insurance. The office is small so you will want to make an appointment if you don't want to wait long.

they dont answer the phone and i have called several times to find out the hours, they dont answer…read morethe phone so you cannot receive any info at all..... that is unprofessional, and is not business like

The lady who works at the front desk has got to be one of the most awful person ever she horrible…read morecustomer service. Is awfully rude, and not helpful in any way.

Made an appt online from a website called EZ Physicals for my school-required physical. The website…read moresays college physicals are $50. They charged me $65. I told them it was supposed to be $50 and they gave me the option of either paying the $65 or not getting it done here. Also, my school requires a specific form. They insisted on also doing all the things on their standard form that aren't needed for my school. Finally, I arrived early for my appointment, was put in an exam room, and waited 45min for the provider to see me. Altogether, I spent over an hour to get a couple signatures on a form for my university. Definitely do not recommend.

As a retired healthcare professional, I'm amazed by their proactive approach to healthcare…read more Dr McCardle is the best, she doesn't miss anything and will spend as much time with you as you need. The office staff is just as friendly and professional. They are a 10+ in my opinion

I left my primary care physician after seeing the advertisement on tv about oak Street. I thought…read moreoh wow how wonderful, I suffered major medical problems the last few years and felt hurried and rushed thru my current Dr appointments. Let me tell you the Oak Street in Ft Wayne is a crock. Never ever was I treated so poorly by medical professionals in my nearly 60 years of life. The medications my regular Doctor had prescribed for years was not offered at Oak Street. I was told I had to see specialists. My whole point of going to Oak street was because they say d they offered n house to save me money. What a crock. I was paying 4 times what I was before because suddenly. Had to specialist to get medications that I get t at my family doctors for years. So right off, the ads were deceptively ve because se the type of care I was told I would get wasn't offered, and as for r care quality, I was made to feel belittled the way I was talked to I felt I was being talked down to instead of on equal level. Lastly the office experience. I try to find something positive to say but I do not think I have ever been 100 percent disappointed and dissatisfied in medical care. From the office staff, to the nurse and especially the doctor it was as awful as I had ever experienced. I can honestly say I have never walked out of a doctors revisit because of being treated ed so poorly until oak Street Health. Don't even try to get a hold of a nurse or office person at the location. They use an answering service and I went days back and forth as they never accept your call, it's always they will call you back. I'm sorry but for me Oak Street health was theb great waste of time, energy and I just couldn't afford to stay there and be made to go to specialists so s to get medicines I had always a gotten from my family doctors.

The phlebotomist here is terrible. Huge waste of time as she couldn't get a blood draw and kept…read moretelling me I should go to a hospital. For a blood draw?? I didn't want to pay the hospital facility fees which is why I came here instead. Never had a problem like this in my life. What a lack of professionalism and a huge waste of time.

Nice place, they took us straight back, no wait. Staff was friendly and helpful. Easy to find,…read moreplenty of parking