My experience at Blue Horizon started off great but went downhill fast. Kelly, the owner, was…read moreresponsive, knowledgeable, and attentive when earning my business. She followed up with me many times to schedule time to come in the store and pick out my gear. She spent time explaining different BCD and regulator options, which I appreciated. Based on that experience, I purchased all my dive equipment. I had to pay for the equipment and wait for the items to come in. After a few attempts to pick up my equipment, she told me to come to the store but did not receive my BCD or weights (over $1k paid for these). She told me that the UPS tracking stated the equipment would be there that day, and would call me to come back if they came in. I did not hear from Kelly for months.... I spent over 4-months attempting to obtain my items (calls to store, cellphone, emails, texts). I sent one final email before my last resort of filing a dispute with my credit card, stating I would give Kelly until a certain date to fulfill my order. She responded to that email, with the same excuse I have read in other reviews, that she was calling the incorrect number and getting the run around from the company she ordered the equipment from. I repeated my request for the refund, gave her to the date stated, and then filed the dispute. The final straw for me was, to my shock, her first response to the card dispute stated my claim was "invalid as the merchant has attempted to fulfill goods/services." At the end, the dispute did end in my favor, thankfully. I will never order anything from this store again; it was an absolute horrible experience.

Before passing over this business due to a handful of Karen-reviews, I would encourage you to read…read morethe older reviews 'not reccomended" by yelp. Because these reviews are old, they are not taken into account on their overall rating. I did not take any classes with Blue Horizon (yet) but I can speak to Kelly's professionalism and willingness to take time out of her day to discuss my investment in my first regulator and BCD. After our lengthy 40-50 minute conversation, she sent me an e-mail with several gear options at different price points, taking into account everything we discussed in terms of what kind of diving I would like to do and weighing that with the research I'd already done. The shop specializes in ScubaPro, but Kelly was knowledgeable about Xdeep (my other top contender) and helped me price out what that BCD setup might look like. She even lent me her partner's BCD to test in the pool, So I could make sure it's what I really wanted. The rental tank and regulator set that she lent me was well maintained, clean, and functioned and breathed perfectly - A testament to the equipment being well taken care of, which is never a given with any dive center. So far, I am very happy with the solution Kelly and me settled on. She made sure it was delivered prior to a trip I had planned to Cozumel, and I've taken two dive trips with my new equipment. I love it! so much better than the rental equipment I struggled with prior. I got the chance to meet some of the folks who dive with Blue Horizon afterward, all of whom are lovely people who are becoming new dive buddies and friends. A great business run by great people and a lovely dive community!

My second trip with Lancaster Scuba and they are first class all the way. A big thanks to Dennis,…read morePete, Connie, and Johnny for a wonderful time! They are a friendly and helpful group and i never felt like an outsider! Join in on a trip or two and i know youll feel the same way, guaranteed!!

I want to thank all of you at lancaster scuba. I have had a blast every trip i have been on with…read moreyou, every dive in the quarries with Jim, Connie, and Frank, and every time i have questions or looking into gear you all are the best! Pete and Shane are amazing hosts of the trips, Dennis is an amazing comfort on the dives, always will to chat and answer questions. John is always good for a few laughs as well. You spoil all of us! Sincerely thank all you, Paul

Lucky from Salty Dog Dive Shop hit out of the park for my new BC and Regulator. While Aqualung, the…read moresupplier of the equipment, was not the fastest, Lucky was able to push the company to pony up. He kept me informed during the process. Once the equipment was in he treated me like royalty, set up the equipment in front of me, and I was set. Lucky I appreciate your good natural, and welcoming spirit.

Salty dog is a wonderful place to learn to dive. Una is very knowledgable and has the patience to…read moreteach. I love the fact that they have an onsite pool to learn in. If you are looking to travel, this is the place to go. Salty dog sets up everything for you. All you have to do is show up at the airport. Their prices for trips are very reasonable. Go check them out........ If you have children, they offer several different learning opportunities for them.

Grandson's had a blast and can't wait to go back with their summer camp. Wish I could go with them.read more

My inner child really thrived here! It's so much fun! I came for a team build building event with…read moremy daughter's soccer club and everyone had a ball. They have so many water activities, from the blob to slide to zip line and multiple floating obstacle course. It really reminds me of the show Wipeout. The water is like a turquoise blue color and was a comfortable temperature. I will say that if you are over the age of 25, you will have to use some strategy, upper body strength and determination to pull yourself up on the activities! Life vests (provided) are a must and I would strongly recommend wearing water shoes. The staff had the place very organized and were happy to answer any questions. PS - This is in the middle of no where!

Stay TFA from this place... tried to get a pool dive scheduled from this place, and the owner…read moreinitially "forgot" my information (even though I actually had filled this all out on an official form when I got there). I was attempting to get my pool dives done to get my PADI certification (was assured they had a PADI instructor available even though this is a SI dive shop). Paid for the training and everything... After multiple weeks and multiple phone calls (and an official email, mind you), I finally got in touch with the owner (Laird) who when I asked for a refund for the lack of service they provided, had the audacity to say to me, and I quote... "We don't do refunds" WTF Stay the F away from this place, it's beyond toxic and if you get swindled by this dude, get your credit card company involved, they will certainly fix this dude's "business transaction"... they fixed it for me! Stay away from this place, go to SOS Diving instead... that's where I went to get my certification, for like 40% less of the cost too!!!

I am a 30 + year experienced certified SSI (previous NASDS) diver and I posting this to notify all…read moreprospective divers of the business practices of the SSI Dive Center Undersea Outfitters located in Westminster Maryland and actions by owner by Laird Brown. My scuba gear encompassing a Zeagle FlatHead regulator (primary, 2 secondary, and one console) was given to UnderSea Outfitters (a proclaimed authorized Zeagle dealer) for routine annual service. I have been a certified diver since 1983 thus I am NOT new to this process. This is life support equipment utilized for recreational scuba diving. Within this service the authorized technician makes any needed repairs, replaces any needed parts, and makes any necessary adjustments. Above all this equipment is returned in FULL WORKING ORDER ready for use. This can be confirmed through any dive equipment manufacturer which also complies with governing bodies of Scuba Schools International (SSI) and the Professional Association of Diving Instructors (PADI). In my instance with UnderSea Outfitters the gear mentioned above was NOT returned in working order and was otherwise damaged. Both second stage housings (the piece from which a diver breathes) were returned cracked (I can provide pictures). This was not pre-existing and if it were I should have received notification of such in that it would not have passed a bench test (that is if the technician in this case Laird Brown even did one). I was billed $120 (per a receipt I can provide). Upon sending pictures to Laird he did ask me to bring the equipment back and he would fix it HOWEVER I had travel plans PLUS due to an extensive travel distance to the merchant I would not be able to get the gear back to the merchant AND there was no way the merchant could render repairs in the amount of time necessary to meet departure dates. Besides given the nature and sensitivity of the equipment I no longer trusted this merchant center to complete the job correctly. To be blunt when submerged under water at 80+ feet my life depends on this equipment functioning correctly thus depends on the merchant doing their job to the regulatory requirement expected. I requested a refund to which the merchant agreed yet never credited. E-mails were ignored thus I was not able to resolve the issue with the merchant. Further the when approached the merchant-owner (Laird Brown) stated out right that he "did not care if I was happy or not" a refused to resolve the situation. In other words he did not care if something serious happened to me as a result of his negligence! As an immediate resolution I was forced to purchase a whole new set-up so I was ready for my travel plans which amounted to $810.90 (I can provide a receipt from Divers Den). Also I contacted the Zeagle Manufacturer (Huish Outdoors) who provided instructions to return the damaged gear (costing $25 in shipping). Finally, on September 16, 2019 I received notification from the manufacturer that the repairs as a result of UnderSea Outfitters damage and negligence will cost $225 plus shipping costs. Essentially the merchant (UnderSea Outfitters) did not perform their job correctly and returned damaged gear to me resulting in my costs of this whole ordeal equating to $1180 plus whatever additional shipping costs I will incur. Moreover although I know SSI cannot help with this it is important for you to know this center's practice. This whole situation is deplorable and one I have NEVER experienced in my 30+ years scuba diving. Further this is not as important as making sure this merchant (Laird Brown) changes his business practices or ceases business altogether which includes calling his affiliation with PADI into question. He should not be authorized to work on anyone's scuba gear. It is only my extensive experience as diver that allowed me to notice the damage prior to use. If not for this I could have sustained significant injury. Further the simple fact that he stated (which I have in writing) that he 'did not care' is inexcusable. No one should trust this person. Essentially it is not all about any personal gain for me but rather the safety of others. Personally I will never utilize his services again. Sincerely and Respectfully, Christopher C. King

I originally was going to complete my certification at another Dive shop, but found this one was…read moremuch closer to home. They now are a PADI Dive shop as well. Jeff & Lori are very friendly and made me feel immediately comfortable to do my training with Aqua Adventures. The other instructors Ted & Tony are friendly and attentive as well. They make learning fun and safe. I am happy I found this closer shop to my home. Hoping to take a Dive trip with the shop sometime in the future. I would recommend Aqua Adventures if you want to begin your certification or simply a refresher.

Purchased gear for an upcoming dive trip to Turks and Caicos. We had a little trouble with a…read morefaulty zipper and the dive shop replaced the booties with a more expensive pair without question. The store is starting a transformation and deserves a visit. Thanks to them for a great experience.