Where to start? There is no doubt that Nick's machine is powerful and works well. The machine is…read morenot the problem - the problem is Nick. He arrived on property and after spending 15 minutes on my tile floor, he found me and said "this is a nightmare." Apparently, previous owners of our house had sealed the tile with wax or Mop n' Glow, or something to that effect. This caused an issue with his filter, he had to rinse it out way more often than usual, etc. My thought was, that sucks - sounds like a tough day at the office, which we've all had. And I sympathized - offered him refreshments, etc. But what he should have said immediately was, this is not a job for a floor cleaning, but a floor stripping. That would have been inconvenient for me, but I would have understood. And that truly would have been it - he could have stopped, I would have pivoted my plans and I wouldn't be in this situation. Instead, he felt like he was doing me a favor by doing the job anyway, but ultimately doing it poorly. How is that doing me a favor? I payed for 2/3 of a job that now has to be completely redone because the floor should have been stripped in the first place. He wanted to charge me "a lot more" to make the last section of the floor, look as good as the rest. What?? And, even though the best parts of the floor were not particle/sealant free, (not to mention the floor that was incomplete looked horrible) he was going to go to Lowe's to buy the grout sealer to put on top of the entire job that was not complete. This begs two questions - 1. Why? If you're telling me the floor needs to be stripped, wouldn't that negate the need for grout sealer that you're going to charge me $240? (I asked him that question and he said "Depends." Ok...) And 2. Why did he not have the sealer in his van, already? He asked if he could show up early - why not show up at the agreed upon time, prepared to do the job? The worst part is that he complained constantly the entire time he was at my house - as a customer who is being provided a service, do I need to hear this? Do the job, or don't do the job, but don't cry about it. 'Such a narcissist: "This is a nightmare" - he must have said this 10 times ; "this is Top 5 worst house I've ever serviced in 26 years." He should be ashamed of himself. I can only imagine what it would have been like for my wife had I not been there. And, to top it all off, when I texted him that I was unhappy, he told me that he had a rough morning, that "I didn't get it" and that I had too many cigars and N/A beers or something to that affect. Truly unprofessional. He offered to come back and finish the job the next day. Why would I have him back? Here is what I "get," what I and the rest of the world understand - the measure of hospitality, customer service and professionalism is best assessed when things don't go as smoothly as you would hope and how well you react to such adversity. But everything was about him and his "nightmare." He failed. Unbelievable. And now my nightmare continues as I try to fix the mess he left behind...
