On the morning of Sept 3 I received an email message from my bank that an automated withdrawal of $352.34 was made that morning by Anthem and that my account was overdrawn. I had signed up with Anthem health insurance for my daughter in January 2025 and approved monthly payments of $30.34 per month, which had been occurring every month since then. Somehow, without my knowledge, Anthem decided to change my plan beginning in September 2025 and increased my monthly premium to $352.34 without my approval or knowledge that they did this. I called Anthem and have received several different reasons why this happened, so I don't know what to believe except that Anthem committed wire fraud by withdrawing 11X the premium without my permission or knowledge. I called Anthem on Sept 3, 2025 several times and have requested that the full amount be returned to my account, only to get told about the amount being prorated back to Sept 1 and that it may take 30-45 days to resolve. How could I be responsible for proration back to Sept 1 when the money was taken out on Sept 3, when I called them. I did a follow up call on Sept 4 and spoke with Joshua (Supervisor at Anthem) and Jacob at the Marketplace to express the need to replace the stolen funds to my checking account. I am retired and this money was for food and medicine that I desperately needed through the end of the month. I feel I was scammed by Anthem and I am a victim of wire fraud. All I'm asking for is to be fully refunded and made whole. For every day going forward Anthem should be made to pay a penalty for allowing this injustice to continue! read more
