I was thoroughly disappointed that I went during my lunch break from 12-1 to open an account on…read more14th Street. The only employee who could open a new account for me, was ALSO on his lunch break?! Doesn't sound like the best business practice to be unavailable to the public when most people work at the same hours 9-5, with an hour lunch break at noon. I would think he could go BEFORE or AFTER the standard lunch break, because they would be closed by the time I get out of work. Had to drive down the street to the Walton location and a manager (Nicole) helped me open an account and brought my paperwork and signature card to my place of work. She totally went above and beyond to make up for the lack of professionalism at 14th Street.

Super Helpful & Friendly Staff, Mudita & Ashley were super nice, very helpful. No issues or…read moreconcerns from this location.

I truly love this bank. I recently had a bad experience with a local bank that I've been with for…read moreover 12 years. I finally kicked them to the curb and moved over to CS Bank. I opened a small checking a few years ago with them when they were Cornerstone Bank and was a bit gun shy about a full commitment to CS Bank because of my experience with the other bank. I was weighing using a fully online nationwide bank, but then decided to move everything to CS Bank instead. This has been a great experience. They are friendly, efficient and get the job done right. I am relieved to be doing business with CS Bank.

Recently worked with Kelly Miller , right off the bat I felt at home just talking to her on phone ,…read more on the purchase of a home , now a days home purchase is not a pleasant experience from most everyone I have talked to , But Kelly Miller gave us "Knock your Socks off Customer Service ", I could not be more happy with the whole loan process , because of Kelly , Kelly was so positive , & there to help all along the way , she is a real Gem , employees like her make a business what it is , Thank you Kelly for all that you do , she really puts her heart into her job & is true to what she tells you . Also got the privilege of working with Caitlin , she also provided great service and seemed to make the most challenging aspects of loan process smooth. I highly recommend Kelly , also Cornerstone was most competitive in rates & loan cost overall big picture. Call Kelly for a Really Great Amazing Customer Service Experience !!!!!

I originally left this series of reviews / reports on Google - - but I've discovered Google hides…read moreit from everyone except me. Yipes! But just in case EQUITY can see it... EQUITY should know. And also, lesson learned - - Google reviews are not trustworthy. [For that matter, neither are Facebook reviews. Equity removed the review I left on their page.] But every word here is true, verifiable, and... kinda shocking. You might start from the bottom and work your way up. The tl/dr? Try another bank. Equity is a mess. UPDATE 5: Equity made my debit card defunct WITHOUT TELLING ME (although I've money in my account). I used the card to reserve lodging for a week, on an upcoming research trip. You can imagine my mortification when the host called to tell me the card had been declined. Just now when I called customer service, I was informed "Equity didn't have to inform customers when they cancelled their cards." ARE YOU KIDDING ME???? UPDATE 4: Apparently, I'm not the only one they illegally charged overdraft fees, but - - clearly - - they're still up their old tricks, even when, only 3 weeks ago, they agreed to pay $1MILLION DOLLARS to customers they defrauded!! See for yourself - - https://topclassactions.com/lawsuit-settlements/open-lawsuit-settlements/1m-equity-bank-overdraft-fees-class-action-settlement/ UPDATE 3: Seriously. You can't make this stuff up. So, today I wanted to buy something (for $12) on Amazon, using my Equity debit card. Instead of the purchase going through, I got a screen saying, "transferring you to Equity bank..." and then a screen with an Equity Bank logo, saying, Equity bank needed to verify my identity, so they were going to send a text to my phone. Except I don't own a cell phone, so I can't get texts. 2 hours on the phone to Equity. They say it's Amazon's problem, and only Amazon can fix it. Finally got through to Amazon, and they say, no, we don't even have a phone number listed for you. We know you can't get texts! The ones who are blocking this are at Equity bank. Call them. So I call Equity again. Another hour on the phone, after which time they say their Credit Card office has to fix it, except (yes, of course) it's Friday, and by now that office has closed. For the weekend. UPDATE 2: And... more mistakes... Last week I deposited a large check. A few hours later, I called to make sure the money had posted to my account and after I was assured it HAD, I transferred money from my account. They charged me an overdraft fee, even though I had plenty in the account to cover the amount. When I discovered what they'd done, they said there'd been "a mix-up with the tickets." P.S. The next day, I got a card informing me I was part of a class action lawsuit against Equity Bank - - apparently they've done this whole charging-unwarranted-overdraft-fees a lot. UPDATE: The next day, I discovered that a check I'd deposited for my honey hadn't been credited to his account (although I had a receipt for the deposit) because it was the same dollar amount as funds I'd transferred to his account. So they decided it was a mistake - - without even investigating. He had to argue with them, before they tracked the check to the corporate offices and discovered yes, it was yet ANOTHER mistake. Are these the people you want to trust with your money??? ---- The number of times Equity Bank has made drastic mistakes, causing me to be stranded without funds, unable even to purchase gasoline to get home, or - - like today - - embarrassed because my card was declined and a kind waitress had to pay for my breakfast... . Twice, they closed accounts without warning. . On every single one of these occasions it was because of errors on their part. . The current situation: when I asked funds to be transferred, they "accidentally" (a quote from the drive-through teller this morning) DUPLICATED the transaction, and drained my account, leaving me with a negative balance. . But it's Saturday, and although they were going to "try to fix things," they fixed nothing, and I have to head out of town early Monday with no funds. .

Service is generally nice and building is beautiful. A bit extra with some of the fees thoughread more

My husband and I first discovered Farmers and Merchants bank when we were trying to get a home loan…read morefor a house. We actually had already started the process with another bank but Melissa Miller is SO good at her job, that she stole us as customers. She gave us better rates and a better deal which saved us tons of money in closing costs that we were able to use towards other moving expenses. Not only did she beat the other bank's loan offer but she also is and was just so super efficient and nice and so quick to respond anytime we asked her questions. Even if she was unable to reply right away, she'd still text us and let us know she'd get back to us as soon as she could. Very professional and personable. Anything we needed, she was quick and happy to help. She was a lot more responsive than the other bank had been, so it was a no brainer for us to switch to her. If you're looking to get a home loan for a house in the area, I'd say use Melissa. Even our realtor team said they prefer to work with her over any other person in the area. Thanks to her being so great, we have also decided to bank with Farmers and Merchants. We've only gone in once so far for banking and already had a great experience. I wish I could remember all the names of the nice bankers at the front desk but they were all very kind. The lady who helped us was awesome and we visited with another man and woman at the front desk as well and they're all very professional. Top notch choice for banking and home loans.

From the owner: Farmers and Merchants Bank and The Bank of Fayetteville are both deeply rooted in Arkansas soil…read more Our tradition of community-oriented banking and providing our customers with the best financial products and services available is the foundation of our bank family.

This bank is awesome! They are helpful, know their business and very polite and kind. Wish every…read morebank was like this bank in Monett!!!!

From the owner: Founded in 1999, Freedom Bank of Southern Missouri is a locally owned independent community bank…read moreservicing customers in Cassville, Willard, Monett, Aurora, Seligman, Shell Knob, Golden and the surrounding outlying areas. Freedom Bank offers a wide variety of products, services and competitive rates to meet the credit needs of the consumer, commercial and agricultural needs of our communities. Whether you are visiting one of our seven branches or on the go with our mobile app, we make it easy to bank wherever you are. Freedom Bank of Southern Missouri prides itself on being your hometown bank with the drive to exceed our customers', community's and shareholder's expectations by offering unparalleled service and value. Member FDIC.