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4 years ago
We really loved Denise when we talked to her about our daughter's destination wedding. So friendly. We said we needed "day of" to decorate the church and venue according to my exact descriptions and the main reason, to coordinate announcing dances and speeches. I was concerned she was 3.5 hrs away from our venue but was told no problem. We felt great about her and all her 5 star reviews so we signed "month of" contract with no hours. She said she doesn't set hrs. bc each day is different but she will be there 1st thing in the am until everyone is on the dance floor. She told us to feel free to contact her anytime before the month starts for questions. So nice of her and we did. When we set the timeline a week before the wedding she said she will need $200 more to be there until 9pm. When I questioned her she said "I am already giving you so much by being 3.5 hrs. away and you contacted me before the month even started and I happily answered your questions and I have never given anyone such a good price." I was shocked and started to feel really uncomfortable that we had hired her. She asked for lots of details and said she was a "stickler for details" and will do everything just like I want it. She got lists of what we needed at each location. She did decorate the dining tables as asked but didn't follow directions for most everything else. BIGGEST disappointment was the church isle for the bride's entrance. She had a text with a photo and written descriptions in 2 places to put the 18 wreaths I handmade ON THE PEWS. We wanted it to look like a German isle for her dream wedding. Instead, she hung them up high under the candles on a metal pole. They looked silly. This is something we can never get back and will forever be in our photos. The greenery and baby's breath were to be put "all over" the venue tables to look romantic. There were 4 small springs on the gift table. None on the long photo table. It looked barren and sparse. When cleaning up after I found the 2 hugs floral buckets with lots of baby's breath and eucalyptus STILL IN THEM stuffed under a table. We paid for all those florals that sat under a table all night. She didn't coordinate with the caterer to store the leftovers as asked and all that food had to be thrown out. We paid for that and the family was going to eat in the next few days while we were in town. I only saw her when we first got to the reception where she could not find the script for the MC. It was in the box with all the other things needing to be set out. She went back and looked in the boxes and insisted it wasn't there so our MC had to find a pen and paper and try to come up with his speech and timeline on the spot. My husband went back and found it right where I said it was. That was really stressful for my family. After this, I never saw her the whole night. She never checked with us to see if we needed anything. She was already gone before 9pm even though we paid extra. She did not coordinate the first dance or speeches. It was a mess. Didn't even have their first dance announced. I regret we hired her. I had my sisters all set to decorate the venue/church isle. Denise said, "that's my job!" and encouraged me to let her do it and let my family relax. I wish we had just done it ourselves. We put so much effort into planning it and almost nothing was how we paid for it to be. I contacted her several times with my concerns after the wedding and she ignored me. read more
