Just don't rent from these people. They over charge and you will have issues with the house you rented. There is absolutely no costumer service. Be warned!!! read more

We stayed on Anna Maria Island in October. Had a wonderful house and found Anna Maria Vacations very helpful, courteous, efficient, and responsive to our questions and needs. We will use them again next time we stay on AMI. Thank you Anna Maria Vacations for a great week. read more

We had a wonderful time at Holmes Beach the 1st week of Oct. Home was beautiful as was the beach and the weather. We loved our house and pool and location. We will be staying again sometime next year. Anna Marie Island Realty made the whole process run very smoothly read more

Wow what a disappointment!!!! We rented a six bedroom house over New Years and planned on spending our time outside by the pool watching bowl games. The owner of the property knew the outdoor TV did not work and never bothered to rectify the situation the entire week!!!! Ruined our day as half the crew headed to an outdoor sports bar. The response from Anna Maria vacations was we have 6 other TV's inside the house. The slide and spa worked intermittently. The place needed many maintenance items done when we got there that you would expect for the amount we paid we would have a well maintained property. The tile by the pool was loose and was a danger to our kids. There was no attempt to rectify the situation by Anna Maria vacations!!! read more

We were disappointed with Anna Maria Vacations (AMV). Here are some things your family/friends may want to consider before booking any home with AMV.   We booked our rental through Airbnb and were charged $289/night plus fees ($2775 in total) for our 1 week stay, however, AMV required us to sign a rental contact for $229/night plus fees ($2180 in total) . It appears I was overcharged and neither AMV or Airbnb will accept responsibility for this discrepancy and neither company will reimburse for the overage. Airbnb states the AMV contract is "irrelevant" because they collect what AMV sets as their rate. AMV set the rate at $229/night in their contract. AMV is in receipt of the overage but when I inquired for reimbursement, no one from AMV responded to my email. These two companies are double trouble - stay away from both! More about our experience with AMV. The afternoon before we left our rental, a man - unannounced - entered the home with a key.  He did not knock or ring the doorbell.  A family member had just gotten out of the shower and was nude when she heard the noise of someone in the kitchen and thought it was the other couple returning to the home.  She went from the bathroom to the bedroom with just a towel before she realized the noises in the kitchen were not familiar - it was not the other couple returning to the home - it was a man setting up a laptop on the kitchen counter.  She (and her husband who was resting in the bed and heard the front door open with the key) went out to approach the person in the kitchen.  The man initially was very loud and was asked to be quiet since there was someone else sleeping in the bedroom.  He quieted down and explained he was the maintenance person.  He was asked to leave since we did not request maintenance and there was no communication from AMV that a maintenance person would be entering the home to conduct work.  I contacted AMV via phone and received a prompt call back.  AMV explained the man was there to change the filters in the AC unit.  They apologized and also explained they reserve the right to enter the property at any time.  I certainly understand that right but it is downright illegal to enter a rental a property unannounced - without a knock or ring of the doorbell - absent an emergency.  This is not acceptable and lacks professionalism on AMVs part. AMV gave us warning in advance that they provide a "starter package" for each property.  What I didn't realize is the gravity of this cheapness until I was there and on vacation.  The property slept 6 and required a 1 week minimum stay.  With that said, they supplied "one roll of paper towels, two rolls of toilet paper per bathroom, trash bags in all trash cans, and one small soap in each bathroom".   For the cost of a mortgage payment this is downright cheap.   These are things - essentials - guests should not have to think about while on vacation and certainly guests should not have to make a trip to the store to buy these things or take up valuable space in their suitcase to bring toilet paper and trash bags etc. The bar of soap was so incredibly small it slivered into several pieces when I opened the package and so small it didn't function past two uses.  The small kitchen trash bag gets full quick.  It filled up for us on day 2.  It would cost AMV pennies to provide a few trash bags but instead, while on vacation, you will  need to go out and purchase an entire new box when you really only need a couple.  If your family happens to run out of toilet paper like ours did on the last day you'll have to interrupt your vacation to purchase a 79 cent roll.  Oh, and they don't provide Kleenex so you can blow your nose in the stiff, super thin toilet paper they provide or go out and buy yourself a box.  They provide 2 dishwasher tabs and a 1oz bottle of dish soap.  The lack of soap they provide is seen in the lack of cleanliness in all the dishes.  The dishes were overtly dirty! I think it is unreasonable to not provide enough dish soap and tabs combined to effectively wash dishes.  Hand washing all of your dishes after day 2 on vacation isn't relaxing.  People aren't going to go out and buy a small (25 count) box of dishwasher tabs when they only need 5.  I'd rather bring back souvenirs not a box of 20 dishwasher tabs!  Unlike the other vacation rentals I've stayed out where extras are left in the cabinets, things other vacationers have purchased like foil, laundry soap etc. and leave behind, there was none of this here. read more

We rented last week from AMV and I couldn't ask for better communication, service and hospitality. The people were very sweet and everything was as it should be. I don't understand the negative ratings or comments. Maybe they have the wrong company on here. We downloaded the AMV app and had complete access to everything you could imagine, trolley schedules, places to eat and rent from with discounts. And the rental and locations were amazing. I absolutely recommend renting with them. read more

My husband and I (and then our kids) have been coming to AMI every Summer for 10 years since we got married here. This year we brought our good friends and all the kids with us and used this Anna Maria Vacations company for the first time. We rented the Island Pineapple - 404 80th Street. The house size is awesome, as is the pool and outdoor area. However, management of this home is less than desirable. Homeowners should really consider changing companies. We checked in just before 4:00 - due to Covid we were told the cleaning crew (3 people) spent the entire time (10-4) cleaning extra due to the new mandatory cleaning that has to take place with this virus. There was dirt and crumbs all over the tile floors. They asked if we minded to finish the towels that were in the dryer and washer - NO problem. They had to come back to do the main master bedroom sheets since they had to be completely replaced with new ones. The husbands went down to the pool area with kids and was checking out the outside "kitchen" area - found out there was NO propane tank and the sink was full of broken glass. My husband cut himself while cleaning it out and I called about the tank. One came the next day. First night there in the middle of the night the blinds fell off the window in the main master - in morning, another call. Service came out only to tell us he doesn't know how to fix it and do we mind not having blinds, well I guess we don't have too much of an option since you can't fix it. Next came the Lack of wifi, our husbands are IT and couldn't fix it so we called spectrum. They came out and spent well over an hour with us trying to search for the needed cable to fix the issue that he was seeing wrong with the homes wifi. So, spectrum called the leasing office to had to again call service/maintenance. When he finally came out he spent about 30 minutes searching all the rooms etc looking for the hookup area, big surprise, he had no clue... no notes about it in the house info either. So, wifi, not fixed. In the mean time my husband showed the service guy all the window and floor areas that we keep sweeping up what appear to be termite wings everywhere, he said he would put in the notes. Then we found out after leaving the patio doors unlocked the first night that theres not weird trick to locking the doors... you have to lift the door handle up and then lock the bolt.... OK. Got it. However, the last two nights we were unable to lock one of the 2 doors, because the trick stopped working. Husbands were able to finally get it to lock and we had to block the door so no one would use it (4 kids with short term memories, we had to block it off). We did not call for this because we were tired of dealing with the company and service people who couldn't actually perform a service. We spent a couple hours of our vacation dealing with issues and having people in the hour - each time while I was in the middle of cooking and/or serving lunch and dinner. ALL of this we were going to let go until I and my friends husband accidentally left some clothing in the drawers. I am super particular about packing and organizing and this trip we had double the amount of stuff we brought (lots of kitchen stuff etc). I must have missed one of the many drawers in the main big master dresser and I left 4 complete outfits, one of them still with tags on. I called immediately the morning after check out when I realized what I did. They said cleaning was closed and they would send a message. I asked if there was a way they could give a quick call to new renters to see if they could check or if they already found it. I was told no they are not able to do that. I called again Monday morning, they only just opened and cleaning is catching up on their emails, office etc. They said if they found something they would bring it sometime that day. So, my friend and I decided to take a drive out there, have lunch and stop by to hopefully get my belongings. I spoke to the first girl you see when walking in. She goes to the black then tells me that they have not gotten anything yet and to wait until end of day. I said isn't there someone that can call the cleaning crew and specifically tell them what was left. So, she went back again and this time comes back with a bag. Was not my stuff, but my friends socks, underwear and a coupe shirts. The girl then tells me that I would have to wait until check out for the current renters. I left her know that was not acceptable and could I speak to someone in charge. So, now Anita comes out. Anita comes out and pulls us into the conference room. She lectured us on how we should check for our stuff better before leaving. She also told me she couldn't believe we were having this conversation over clothes etc. She clearly didn't care or want to help. She claims she can't give me the number for cleaning since they are not their employees and it's a privacy thing. As of now it seems the cleaning crew stole my clothes. Be careful!! read more

Anna Maria Vacations(AMV) gave us constant lip service about a broken air conditioner, assured us that we would be compensated for the inconvenience, and was not truthful about not knowing that the AC was not working before we arrived. We had a wonderful family vacation on Anna Maria Island, but would never rent again through AMV. On Saturday arrival we discovered that the air conditioner that serviced the main floor was not working, and it was hot. We alerted AMV immediately, and they said that they would try to get a window unit to us, but because it was the weekend, the AC could not be fixed until Monday, and that they would have to speak with the owner. A loud portable unit was delivered Sunday, that could not keep up with the heat. On Monday, they said that they were not going to use the owner's repair service and would get their own out to fix the AC the next day. On Wednesday they said that the AC would not be fixed for the duration of our stay, but that we could move to a different, and smaller(3br instead of 4br)house. On Thursday, at 8am, with no call from AMV, a repairman came to the house, and said that he needed to be in the master bedroom to fix the AC. The AC was fixed by Thursday afternoon. On Friday, we went to the AMV office to speak with the manager. We were told that the manager was in a meeting, and it would be at least 30 minutes to wait to speak with her. While being told this, the meeting broke up and the manager walked passed us, and went to her office. The receptionist then said that she would check to see if the manager could see us. She was much too busy to speak with us then, but we would definitely be receiving a call from her about the inconvenience of having no AC, in Florida, in July, for most of our vacation, and would work out compensation with the owner. No surprise. No call. Just before leaving, I went to write a note in the guest book that the owners provide, and saw that the renters the week before our arrival also did not have AC, and that renters in June complained that the AC could not keep up. read more

We stayed at a rental home with a heated pool. Pool was not heated and also a plumbing problem occured. It was the management team of this rental agency that was the problem, they are very unprofessional with their customers. This is our 6th vacation home we have rented though out the USA. Home was beautiful....but when problems occured they did not take care of them. I would never rent another home from them read more

I rented their unit on 5th st. over the Christmas holiday. I called the week before to request the heat be on in the pool for our arrival. They assured me it would be on. When we arrived, the pool was cold. The next morning the pool serviceman was cleaning the pool. I asked him to turn on the heat and to turn on the light in the pool. The pool was still cold. I called the office and they informed me that the heat would not kick on until the water reached 59 degrees......that's cold!!!! On Christmas Day we cooked and discovered that the garbage disposal did not work and neither did the dishwasher. We handwashed the dishes and the sink backed up. There was no plunger. Of course no one was in the office on Christmas day, so we muddled through. We paid a lot of money for this unit and deserved better. Never even got an apology. read more

Their website states that the house we rented, pool heat is included. Called them twice telling them pool was freezing cold and they refused to do anything. Person on phone said if they turned heat on it would be set at 82 degrees and this time of year the water should be warmer than that. IT'S OCTOBER not July. Florida just had a major hurricane pass through with tons of rain that cooled off all the pools. We were able to take temperature of water and it was 75-76 degrees. AMI vacations refused to do anything to till the second last day of our stay. Turns out, they were getting complaints from all their properties about cold pools. We paid $1800 for a house with a pool and got to swim for 1.5 days. They ruined our vacation! Use Anna Maria Accommodations instead for your rental. read more

My group had rented with Annamaria.com 2 times prior to this most recent trip. We have spent a combined $20K with this company in one year. The first two trips were as expected. Our most recent stay was absolutely horrendous. The company will be receiving a complaint with the Better Business Bureau. When we arrived, the spa in the pool was not functioning and the pool was dirty. We called the rental company and were treated very rudely by the office staff. They sent someone out to fix it, but he seemed to insinuate that nothing was broken. When we called the office staff again and asked to speak to a manager, they said that they would call us after a meeting on Monday. They never called us. Then on Wednesday, the AC in the downstairs broke. It's Florida in July. We called and they sent a repairman out who said he fixed it and left. A few hours later, it was hot again. We called again, but suffered with no AC for the last 3 days of our stay. Never before have I found a rental company so dismissive of the people who pay them money. Their customer service is non-existent. Still waiting on a call from management. read more

BEWARE - Annamaria.com filters reviews. They wouldn't post my review below. If you look, you will only find positive reviews. I won't rent from a company that only post "the good" reviews. We rented the Pineapple Pointe in late October 2016. 5 stars on unit 5 stars on pool company 2 stars on rental company The Good: Unit was clean Unit looked just like pictures Pool was awesome (after heat was turned on) Unit was well equipped with cooking utensils Unit has 2 refrigerators Unit has chairs and umbrellas for beach The Bad: Beach sand was not very nice. Lots of shells and crushed shells. Beach is awesome up by Sand Bar restaurant Ocean depths drops off really fast at this location. Not very good for little kids. Pool had lock box so it could not be adjusted When we arrived spa was 73 degrees and would not adjust. We could not use it for two days. When we called on arrival day, we were told "sorry" they will get someone out the next day. Pool was advertised as heated. When we arrived, it was same temperature as spa: 73 degrees. We were told heaters are not turned on until November and they were doing a favor for us. Again, we couldn't swim in pool till third day because it took an entire day to heat. Will never rent a unit with a pool heater lock on it. It is upsetting when your kids want to swim and the pool is to cold. I was told pool company only comes out on Monday and they couldn't do anything about it. My point was the pool should be ready when we arrive and if the pool company only comes out on Monday, then it should have been ready the Monday before we arrived. Bottom line is we couldn't use the pool for the first 3 days of our trip and couldn't use the hot tub for 2 days. read more

We booked a villa from Anna Maria Vacations on 18th October for two weeks. We were not happy with the booking and reviewed this on their review site. They did not post the review and have not answered when we have asked why not. The main problem for us is that they are advertising their villas as "heated pool". The site says to contact them 10 days in advance of your holiday if you want the heated pool. We did this. We were told that they did not heat the pools in the summer - i.e. winter is November to April. So ten days before your holiday you find your heated pool is a myth. They hide behind a sentence under "two garage" which says " Generally speaking, our winter months are considered from November through April. During these months we do our best to ensure that the poos are heated to a temperature of 82 degrees. However the villa we rented was north facing and was three stories high so there was virtually no sun on the pool at all. So it was cold. The poolman said on one morning it was mid to low 70's. Much too cold to swim in. So if you rent one of their villas in the spring or autumn you are likely to find the pool unheated and not very warm depending only upon how much sun the pool receives.We have been holidaying on Anna Maria for years and have never confronted this problem before. I would rate the villa - Pelican Villa - as 4 star but would lose a star because of the problems involving pool heating. The villa is a bit tired but makes up for it on its brilliant location. It has good outside space too. So 3 stars read more

the worst company and management that i ever deal with. i booked and payed the house for my vacation and after a month i went to the office to check on the property , they told me that the unit wasn't going to be ready for those days. plus the manager at this location was very rude and returned the money without our consent... do not deal with this rental company..........!!!!!!!!!!!!!!!!!!!!!!!!! read more

Renting from Anna Maria Vacations has been, hands down, the worst rental experience of my life. I should have taken the hint and moved on to another company right from the beginning--when we went in June of 2014 to look at the house before deciding whether or not to rent it, it took two Anna Maria Vacations employees an hour of trying to get into the house because they were unable to work the locks before we finally gave up and scheduled to see the inside of the house the following week. We knew that we planned to have around 40 people on the property for a get-together at some point while we were there, so we discussed this with the two rental agents while on a tour to make sure that this would be okay. One of these agents (let's call her T) we were in touch with throughout the entire rental process. We told them specifically that we were having a family event (in those exact words), at which we would be making our own food, and that we planned on having about 40 people attend, and were assured that this was absolutely fine. Nothing was mentioned about specific rules applying to events or the possibility of any additional charges related to either our plans for using the house or the number of people who would be on the property at any point. We would have happily found an alternative if we had been told that we would not be allowed to carry out our plans at this property. When the time came for our rental, we checked in to the house, and on our first night found out first hand that two of the bedrooms had bedbugs. We called Anna Maria Vacations' office to inform them, and they offered us two $50 gift cards to go out and have some drinks at a local restaurant since we had to vacate the house for a large portion of the afternoon while pest control sprayed for bedbugs. After picking up the gift cards, however, we realized that 2 out of the 3 restaurants the gift cards could be used at had been shut down within the last month for health code violations. In addition to this, we were unable to get the WiFi to work consistently and ended up calling the cable company ourselves 3 days into our stay to sort it out. We did exactly what we had said we were planning on almost a year before our stay, and had a total of about 40 people at the house in the evening for a family event, none of whom spent the night. The following day, I received a voicemail from T (the same agent who assured me our plans were not a problem) with concerns that we had "an excessive amount of guests" at the house, that it seemed like we were having "some type of event" on the property, and a request to call back so that we could "get to the bottom" of the situation. Over the course of a couple phone calls with T, we come to find out that Anna Maria Vacations is now demanding that we pay a $500 event fee to cover conditional insurance for large events, despite the fact that the event was now over and conditional insurance was a moot point, and that we had preapproved our plans with them before even booking and not once was there mention of any event fees. When we tried to find out exactly why they wanted to charge us this extra fee, T could not give us a consistent answer. At one point, we were told that anything labelled an "event," even if it had as few as 4 people, required the extra fee. We were also given seemingly random numbers ranging from 14-50 (at different points in the conversation) as the approved number of guests allowed on the premises at any point in time, and that any number above the "approved" required an event fee. We were also informed that they had photographic evidence that we had "well over 60 people" and proof that we had the event catered, because the owner of the property had come onto the property while we were sleeping the next morning and taken photos of our trash without our knowledge. The "proof" of catering, we were told, was because we had a large number of food containers in the trash "with labels on them." When we told T that we also had photographs of all the people at the event and receipts from Sam's Club proving we had purchased a large amount of food to be prepared at the house by us (and I'm sure it will shock everyone to find out that Sam's Club does indeed put labels on their products), my husband and I were both told that we were lying. T also claimed by the end of the conversation to know nothing about us hosting any type of event at the house or having approved it ahead of time, despite confirming on a separate phone call a few hours earlier that day that she remembered discussing it with me when we came in June to tour. After over an hour of arguing in circles, and being called liars, we still had not received a solid reason to justify the $500 charge, and T proceeded to hang up on my husband and charge my credit card without my approval. Needless to say, we will not be paying the $500 fee, nor will we ever use this company again. read more