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Adventures By Tracy Dream Vacations

5.0 (1 review)
Closed • 10:30 am - 4:30 pm

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Top 2 Bottom Charters

Top 2 Bottom Charters

3.6(8 reviews)
0.0 mi

I booked a charter for today and they never showed up. I called yesterday with questions and nobody…read moreresponded. I tried calling several times this morning to no avail. super unprofessional and I wasted so much money on renting equipment and wasted my time when I could be doing something else. I came to Venice specifically for this and bought cold weather diving gear specifically for this dive. crazy to not even communicate with customers.

We tried to call Dustin 4 times in the week leading up to our dive, since we needed to rent dive…read moregear. The 5th try was via email. Still no response. My spouse finally called from his number and Dustin answered. We verbally confirmed 2 wetsuits, 2 BCDs, fins and boots for the next morning. It wasn't the best start, but as long as it got handled, we can forgive poor communication. The next day, we met the boat at the public ramp. It was not Dustin, but Joe who greeted us. Another party was already there and had been given two wetsuits. When we arrived, it was clear there were not enough wetsuits, BCDs, or fins and booties for us all. Despite having verbally confirmed gear rental the night before, we were left with the boat captains personal wetsuit and a pair of neoprene pants from the truck. The fins weren't the right size for either of us, there was one pair of booties. Again, making the most of the situation, we made do with wrong size, cobbled together gear. (My email to Dustin listed sizes and weights.) We were not vetted for dive certification or levels or really anything prior to getting underway. To be fair, Joe was great and made things work as best he could, but he was set up to fail. He put our group on the teeth and fossils. It would have been a much better, successful dive with in-water guides. Thankfully, we both had dive computers, experience, and some navigation skill, so we were able to salvage the experience. However, this is definitely not a dive-centric charter. The dive safety and gear quality focus was missing from the trip. Diving with a charter boat compared to diving with a dive shop was just a bit different. Was it the best dive trip we've taken? Definitely not. Did it end up okay? Sure. We really thought with all the chaos and the fact that our gear we rented with given to another customer that we would not have to pay the rental, but no, Dustin made sure to reach out very soon after the trip looking for more money, which we begrudgingly paid. All in all, we likely would not take a second trip with Top 2 Bottom. Joe was as good as he could be, given the circumstances. This just isn't how a dive business should be run.

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Adventures By Tracy Dream Vacations - tours - Updated May 2026

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