This is a small but nice location. They had plenty of stuff there but nothing really jumped out at me except for a top that was on clearance but unavailable in my size. The staff there seemed very nice and the store was neat looking and very well organized. I will definitely go back and look around maybe when they start getting their Fall stuff in. read more

I visited this store on 5/17/18 at 8pm and was very disappointed by the customer service. The two saleswomen were unfriendly and seemed easily agitated when I asked whether I could exchange (not return) an item marked final sale because I didn't have time to try it on. Neither really knew the answer so ultimately I was forced to try on the item. I made a purchase and was served by a large woman with heavy makeup and dramatic eyebrows. She was nasty and agitated by my question. She was cold, shoved my purchase at me and scowled at me as I left the store. I will never shop at this location again. If a customer asking a question about company policy makes the sales clerks defensive and nasty, it's just not worth patronizing. read more

Clothingwise, I have nothing new to contribute to this business-casual dialogue--my size is sometimes my size here, and oftentimes not; no one with a hint of a belly looks good in their sweaterdresses, and they are most definitely contributing to the misguided evolution of the chunky cardigan. This (2.5 star) review, however, is not for the clothes, but for the 5 star adorable young go-getter who fetched them for me. She was blonde and skinny and fed me the same "oh, isn't that CUTE?" that anyone of her ilk was trained to do. But for some reason, I got the feeling that she really meant it. She was actively involved in her customers' work-clothed well-being; every possible iteration of size and color rolled off her tongue with earnest authenticity. She was honest when something wasn't fitting right and neither made me feel pudgy nor willfully pretended I didn't look like a corporate hooker. So, Skinny Blonde ATL employee who sacrificed her Saturday night to close, thank you. You are great at your job. Aim higher, young grasshopper, and you will surely reap the rewards. read more

Disclaimer: As a non-transvestite male, I am reviewing this establishment based upon the perspective of someone who accompanies friends to this business, rather than being a direct purchaser of items. This particular Ann Taylor location is small and compact, about 1/2 the size of other locations I have seen typically, and 1/2 the size of the Loft in the same mall, for that matter. The petites section is the size of a photo booth, tucked in the corner. However, the service seems a little more personal at this location, the staffer offering reasonable second opinions to my misguided ones when it comes to the fit of different sizes of a suit jacket. However, there is an unusual aspect to this particular store... it seems to be 10 degrees hotter than the rest of the mall. Not sure if it is the lights or the thermostat. If you are ever feeling chilly or under-dressed when in the Galleria, this place is an oasis for you. In the perspective of a friend shopping with another friend and looking like a sketchy lookout, there is minimal space to stand due to the tight layout of the store. Be prepared to play Ann Taylor Dodgeball near the dressing room or avoid it altogether by standing in the neutral zone on the left 'wall' between Petites and Regulars. read more

This review is for Katy, who is absolutely fantastic! I came in looking for a pair of pants for an interview (I'm a college student graduating soon). Katy made me feel very comfortable: she was enthusiastic and kind, and I genuinely felt she cared about helping me find the right look. She's a great conversationalist, and gave me some much appreciated insight on "business casual". She pulled numerous pairs of pants for me, and gave me tips on how good pants should fit. By no fault of hers, I left without a pair, but I feel that's because I'm younger than Ann Taylor's target demographic (ie the clothes weren't made for my body type). I've been to a bunch of clothing stores and Ann Taylors, and Katy gave me some of the best customer service I've had in recent history. Thanks Katy! :) read more

I love the Loft's clothes - someday when I grow up I will be able to afford to shop at Ann Taylor - but for now I love the Loft's clearance racks! I have gotten some ridiculously good deals here, and am so spoiled I won't even look at the full priced clothes. I typically grab an armful of clothes and hit the dressing room to try stuff on - I have found when stuff is on sale anywhere it might be because it has a funky cut, so I never buy without trying it on.... The staff in there are so wonderful and sweet. They are also happy to help, and have no problem searching for another size for you. read more

Good sales that go on by the managerial/corporate level in the stores. Unnecessarily rude staff. Regretted buying from there. I can guarantee that I will never shop at this location again. Not worth the terrible customer service and staff acting like they don't want me there. read more

This place gets 5 from me. I am a bit bias because I work here part-time, but I like the clothes. This location is not as big as the one at the Pru. They have a good selection of clothes from casual to work. There is also a pretty good sale section. read more

The selection here is a bit lacking, but they have a great sale section as another Yelper pointed out. Conveniently located in the Galleria, the sales staff are usually friendly and helpful. Watch for the 20% or the elusive 30% off coupon, which you can use to score really great deals of the clearance racks. read more

I have walked in here on several occasions to browse, and I have never been greeted or asked if I had any questions, even if there are no other customers. I love the Loft, but the associates at Ann Taylor need to get their nose out of the air and pay attention to customers, or like me - they will go away and spend money elsewhere read more

I like the clothes and now that they have kind employees that treat everybody the same is a pleasure to look around the store and buy ,not like before, I felt that they judge you by the looks and only approach to offer help to some people and they look at others like they were there to steal something . read more

After shopping at another store in the mall, stopped in Ann Taylor and was immediately asked if they could help. Indicated that I needed help with coordinating my wardrobe, and I was introduced to a sales associate/personal shopper. She wanted me to try on a few styles to get an idea of what would work for me. After establishing what fit worked best for me, she immediately began bringing item after item to try and coordinate "the look" and adding other items to make each outfit versatile. Another sales associate joined in to help. I couldn't have been more pleased with my purchases that can be combined in multiple ways to create many different looks - all from just a few basic pieces. This shop definitely understands what assisting a customer means! The staff was personable and very helpful. Will certainly return. read more