I made the mistake of ignoring the fact that Yelp refused to post multiple unverified good reviews. I discussed this with him, and he didn't understand how they knew. Moving forward, I will only trust Yelp's verified reviews.
He said that there would be a $125 diagnostic fee that he would wave if he did the job (as long as it wasn't anything that only cost "$200 or $300." I just looked on our invoice, and he charged us for the diagnostic fee. He repaired a pin hole under the reverse valve on our a/c unit. A month later, the reverse valve seized. When I called him, he initially acknowledged that it could happen. He's said he'd come to replace the repair valve. I felt bad that he would do the labor again, so I offered to buy the part that he caused to seize. I called him as soon as I bought the part on Friday, but he said he wouldn't be available to come out until the following week. With temperatures in the 90s (with "feels like" in the 100s), I explained that we couldn't wait that long. He said he was a one-man company and was busy (funny, when I called at 5pm the first time, he was here at 9am the very next morning). He rudely told me to call someone and he'd pay for it. I called two separate companies, both of which confirmed that the reverse valve rarely goes out, and it was likely due to the repair. I was surprised that they didn't try to upsell me a new unit, but they seemed to be empathetic. They both told me to contact the company that did the repair. I called again and explained what the other two companies told me, and he began arguing that now he doesn't think it's his fault, but he said he send me a check for $1700 "just to get rid of me." He was incredibly unprofessional. Therefore, it wasn't a surprise that a check never arrived.
Today, another company's owner visited and explained that while nitrogen was probably used to flush the system during the original repair, it likely wasn't utilized in the brazing of the pipe, leading to carbon buildup that caused the reverse valve to seize, along with debris in the pipe - so even if the reverse valve is replaced, there's no guarantee that the stuff inside the pipes wasn't going to seize the new reverse valve. Now the $1,700 repair just because more expensive. I am left feeling disappointed by the entire experience with ANMP.
Trust only the verified reviews. It was a costly mistake, but a lesson learned . read more