I have gotten quite a good few items from here but it is the manager who let's the shop down. I have wanted to report this lady so many times but I have heard (from the managers of other charity shops who listen to customers grumbles about her) that the manager reads the letters complaining about her and disposes of them. I have found that this lady is rude, arrogant, opinionated and will not help you in anyway. Examples are. A table set was spotted by someone and asked if it could be held for 24 hours so they could arrange collection. She was told. No that they would have to travel to melling to collect it as of sold and not collected it would have to go there regardless of the fact that had it not sold it would still been sat in the shop. It had already been in the shop for 4 weeks. One more night was not goin to hurt it. Within a week items were seen in the shop with sold on them for 2 to 3 days. The other day my friends daughter spotted two fae ornaments that were made by an artist friend. The "nice" lady that works there asked the manager what she should mark them in the book as and the manager replied "crap". My friends daughter was still at the till paying and said " these are actually done by an artist friend of mine and he is very famous among the world of fae and Elgin folk" to which the manager whispered under her breath but a very loud whisper " a likely story" again my friends daughter was stood literally next to this woman. The nice assistant was clearly flustered by this and said to my friends daughter " enjoys your purchase" to which she replied " yes I will do ty. Even if it is crap". The flustered assistant hastily replied "she was only joking".
Another time she yelled at a child who literally caught a lamp from falling to the floor. She accused him of messing with it even though there were many witnesses who said he stopped it from falling. No apology was given and he was told to wait outside the store.
The manager also gossips about customers even if they are in the store! and also undermines the other staff. They will make a discussion and she knocks them right down even if what they do is right.
The other shopkeepers in Formby, especially the charity shop next door all say they hear at least two complaints a day about her
When she isn't in the shop it's a lovely happy atmosphere bit when you go in and smell the dog you know that she is in there and your heart drops. That's why I've given it the mark I have. read more