Horrible. Rude staff. Perform wrongfulness. Mistreatment of dogs and cats. Over priced. Poor management. Have had two very bad experiences. This is not a reputable animal hospital. read more

I took my puppy her to get fixed and they did so well with him. The staff is great they are very helpful and speak with you before anything is done and before any charges are made also. If you're new to the area give them a call they have 2 locations read more

After th hospital did not want to help I did receive a call and support from administrators. My girl has received the correct help she needed and is feeling better read more

Caring staff. Its where I take my animals for low-cost vaccines. When we rescue an animal, I bring here for a chip scan and vaccines.

I was very happy with my visit today! The vet tech KC was extremely professional and friendly. She took extra care with my dog and really made her (and me) feel calm. I was also very impressed with Dr Kocian who spent extra time answering my questions and offering suggestions. I really felt like my dog was in good hands during her wellness exam. I thought the appointment would take a while because of covid restrictions and procedures, but I was in and out in about 30mins. Again, I am very impressed with the professional service and friendly level of care. Thank you! read more

Animal Samaritans Veterinary Clinic Thousand Palms - Pet Services Near Me - Thousand Palms, California

first we couldn't do just vaccines no more you have to make an appointment with a vet and then do vaccines and now when I do need a vet I get no answer after calling for a whole day and a half. I get covid is happening but this is just a bit ridiculous if people can't even answer a phone for one short phone call. read more

This is the one place that will not try to rob you. The prices are mostly very reasonable, although the medication is on the pricier side since last year. The staff is very professional, some more friendly than others but I understand they probably deal with a lot of bs. Lupe is always awesome and Doctor Regnery is very helpful and really walks you through the steps or background of your dogs issue. We'll be back! read more

There's Animal Samaritans Clinic and Animal Samaritans Shelter. I was a volunteer with the shelter and the volunteer coordinator, Leslie, is really friendly; she keeps us all updated with events and where the help is needed. The shelter employees are really loving pet people and the shelter is packed with kittens, cats, puppies and dogs that need a home. This is a NO KILL SHELTER! Meaning they actually make the effort to go to the local animal shelters and pull-out adoptable pets. The only thing is that as a volunteer, I don't feel really wanted there and I feel like they don't really want to talk to me. I know they're busy, but it's just proper etiquette to introduce yourself, ask for my name, and update me on what needs to be done. The other volunteers though, are really warm. Other than that, they really do love and care for their animals being that they talk to them more than me. The clinic is another story. I went there with open arms to offer my volunteer service and was rejected immediately because it was my first time. Depending on which receptionist you get, they may or may not help you out. And my friend who adopted a puppy a few days earlier, she was shock to find that her pup needed to be euthanized and was not given enough information or grieving period to understand why. So to the employees, I know you love the animals and dealing with the people is the hardest part of the job, but remember that dealing with people is also the most important part because it really sets an impression. Be friendly! read more

Animal Samaritans Veterinary Clinic Thousand Palms - Pet Services Near Me - Thousand Palms, California

No stars if I could. I moved here from Sonoma County 2 months ago and my dog immediately developed pneumonia. Somehow these rodents appeared as the optimal choice for urgent care so I naively sought them out because my dog was almost choking to death on his own phlegm. He was treated the first time with antihistamines that didn't do anything, the 2nd time I came in, he was kept for nearly 3 hours while I waited in the waiting room - I checked on him every 20 minutes and I was told they couldn't reach the doctor etc - there was a more immediate concern for another pet - that made me patient and willing to wait. After nearly 3 hours I asked if I could take my dog and go home - they sent the doctor out and he literally said, "I am so sorry, we thought he was a drop off, he's been ready to go and we have his prescription waiting for you, we are sorry, we'll refund you the observation fee." GREAT - How about my 3 hours back? Fast forward to today - he needs a prescription kibble for his digestion - he had his annual checkup in June at his vet in Occidental for over a decade (I am the most attentive dog dad you'll ever meet, on schedule and time with everything) I had his records transferred in July - only 2 months ago - maybe less - with his active prescriptions. I called Animal Samaritans pharmacy and they said they would return my call in 72 hours. UNACCEPTABLE. So in my rational mind, I thought, I'll drive over there and just buy it, I know they keep it in their lobby in the "cat" section. I go in, tell the girl with pink hair (cute btw, but I'm trying to differentiate between the helpful people and the non-helpful people - Amanda with the shorter hair has always been a dream to work with and I really wish she had been there today.) Anyway, they had the audacity to traumatize my dog again (Because no animal loves the vet,) after he has an active prescription for his DOG FOOD. WTF do these people think we're going to do with his prescription dog food??? SNORT IT? They are ludicrous and I called my old vet in Occidental - (I miss and love those women that cared for my boy) - they even thought they were insane to have that power stance against feeding a dog his prescribed food. So now they are emailing me a prescription so I can order it directly from the website of the dog food provider. Animal Samaritans don't give a **** about the animal or the owner. 0/5* I'll miss Amanda but I'm never going there again. CRUEL. Like I had a fake doctor in Sonoma prescribing my dog heroin or some other dangerous stuff. F-in psychotic behavior over there - she literally looked and saw he was cleared for the food and said, "We have to assess that here, sorry." Get this - I called later to complain and they literally hung up the phone on me when I asked for a supervisor. They aren't going to help your dog. Cats have nine lives so maybe you'll have better luck with felines. But I recommend keeping all dogs away. A Samaritan is someone that stops and helps. False advertising to the fullest. They not only sent me away, but they hung up on me when I was begging for food I would pay for my sweet senior dog that doesn't deserve this. read more

Love this place if you can get someone by phone or get an appointment. A 48-72 hour turnaround on phone calls to the pharmacy is inadequate and the CEO should staff this area better...no one needing a prescription refill should have to wait this long to hear back. read more

Thank you for rescuing my Pinky from the kill room of another pound. Pinky is the SWEETEST little girl. We her so much, and are happy we are giving her a forever home. Thank you Animal Semaritens, for the work you do, and for providing me with a compainion to share my life with. read more

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My son's dog was fixed here and got her puppy shots and follow up shots. He was pleasantly surprised that the surgery had been covered by a grant for bull dogs. They are fast and affordable and next door to animal control which makes it very easy to get your dog license. No appointments needed for shots. Can't wait for the Indio location to open near Home Depot on Jackson. Thank you for providing a much needed service to so many. read more

Girl had major itchies. Many vets do not accommodate same day appointments. Was able to get her in same day for an allergy shot. When they called us into waiting room the shot was ready. Didn't have to drag her to the back. Shot done and out the door. Friendly vet tech. What more could you ask for?! read more

I am so glad I was able to get an appointment for my dog Yogi. My dog has chronic ear infections and we needed him to be sedated as he puts up quite a fight and gets agitated quickly. Other animal hospitals were giving me quotes for this procedure way over what I could afford. So happy I chose to wait it out for an appointment at Animal Samaritans. All the employees were super kind on the phone during intake. Waited for about 15 minutes and two really kind nurses came out to muzzle Yogi for everyone's safety! He was very nervous but they were very kind and gentle with him. All in all his procedure took a little less than 2 hours. Not only did they clean out his ears and apply the two week treatment he needed but they also trimmed his nails, cleaned his teeth, and prescribed some sedative in case he needed it during his recovery. Dr Heskett was so so amazing and so nice!! She went over everything with us and understood our dog's personality. So appreciative of the amazing care they took with Yogi. I won't take him anywhere else. read more

Animal Samaritans Veterinary Clinic Thousand Palms - feeling those drugs! but clean, calm and happy. - Pet Services Near Me - Thousand Palms, California

(This review is for the veterinary clinic, not the shelter next door to it.) I brought my dog in for a simple rabies vaccination so he could get his county license. Arrived at 1:25 pm and waited almost an hour. Employees seem to wander up and down with no specific task in mind while people wait. There was no one ahead of me for vaccines and I heard the staff say all the appointments for the day were checked in by 2 pm. Yet I sat and waited for 50 minutes. Then, they tried to charge me $47 to verify that my male dog was neutered (I needed verification for a discounted county license.) I declined to pay the $47, went next door to the shelter to get my dog's license, and they verified that his testicles were gone...for free. Terrible service and obviously trying to rip people off. I forgot to mention, they gave me a blank rabies certificate. No tag number, date of vaccination, vaccine name or lot/serial number. You can't reach a live person on the phone so I had to fax them the blank vaccination certificate and they eventually sent me a corrected copy. Will not be coming back. read more

I called them to make an appointment for my chihuahua dog who needed to be peacefully put to rest as she was experiencing significant seizures and unable to walk; however, they refused to help my dog and make an appointment with us and just referred us to another facility. I called them right when they opened in the morning. I was stunned they refused to help when it would have taken only 15 minutes to help my fur-baby in her time of need and they also advertise they will help animals during these moments of crisis. This is not true! I will never promote this business due to their lack of support for my family in this critical time. read more

I recently had my puppy "treated " for parvo here. We initially went in on a Friday and were advised to try a canine parvovirus monoclonal antibody paired with supportive treatment.We noticed she needed extra care and medicine as she was not looking any better after two days of the treatment , we called to have the earliest possible appointment on Monday morning. We arrived and checked in but we're told to wait outside until the doctor was ready for us as she was " on her way and almost here ". We waited in their parking lot with a very very sick puppy until about 12 PM but of course the first thing they collected was the payment for the visit.We went in multiple times and someone came out to finally tell us that another dog had came in who was " sicker" than ours And required all the attention. How did they know how bad our puppy was if the doctor never came out to examine her ??!? We only had been asked questions by a tech who we stressed the importance of being seen ASAP. We were told we could wait until the vet was finished but they didn't know if it would be soon so it be best to leave and come back at one. At that point having our dehydrated puppy in the sun was not helping so we went home to try and keep her hydrated. Our puppy only got worse so it wasn't until I called very angry and told them her gums were white that they finally decided she was critical enough to be seen. We rushed over and even then had to chase them down to listen to us. They took her in and examined her only for the vet to call very rudely and tell us she was going to die and needed hospitalization ASAP as she was depressed, hypothermic and dehydrated. Given our situation you would expect a firm but most importantly compassionate delivery, but instead we got an inhumane vet.They said they could hook her up to fluids so she would stay hydrated until we found a hospital but then told us to wait and just take her. They instructed us to wait on the side of building and they would take her out, again they took YEARS. My brother opened the door only to find our extremely sick puppy in a crate ON THE FLOOR with no blanket. What kind of clinic is this ??? After being ignored all day by this clinic, we decided to head for the hospital. Thanks to the horrible treatment we received our puppy died on our way. I don't understand why they promise to care for our animals and then ignore us. I am so very upset and hurt by what was done to my family. read more

The staff and Dr. Kocian are amazing. They took such great care of my dogs and provided me with a through explanation of their check ups. I really appreciate their follow up and their caring of my pets and of my piece of mind. Thank you Animal Samaritans. read more

The receptionists that answer the phone are rude and act like they are doing buoy a favor just answering the phone. I've called several times to get appointments and each time they tell me that my pet can't be seen for six weeks or more, then act like they would rather I didn't make an appointment... all the while a snide attitude. Dr Albert is wonderful, I'm not sure if she still works there as I haven't been able to secure an appointment since before COVID. The staff at the front desk are rude and don't know how to behave in a professional manner. read more

We love Dr. Kocian and the staff here! After a bad experience at a different animal hospital during emergency hours we are so happy to get back with our usual vet. The difference in care & treatment between the two is night & day! The staff is so welcoming and caring from the front desk checking you in to the assistants & vets who are extremely thorough & helpful. Highly recommend! Thank you for loving & caring for our fur babies as much as we do! read more

I like it here, the staff that work with the animals are really great. The one thing I hate and cringe to is when I have to speak to the operators to make an appointment. They are some of the most rude and miserable people. I seriously hate calling there. I'd rather drive there to make an appt than to speak to one of them. read more

They say that first impressions are what can make or break a business. From my phone call this morning to Animal Samaritans I can say I'm unimpressed. Maybe the person who answered my call after 20 rings is overwhelmed, maybe having a bad day- I don't know. But I felt zero compassion or understanding. I can't speak for others but I would never bring my pet to these people, period. read more

I had wrote a comment on google reviews two or three weeks ago; about an issue where me and my mom took our cat to her check out appointment. The doctor was out of work at the time and no one call to cancel our appointment. My mom protested and one of the staff, a lady with glasses, got defensive and spoke back to my mom in a cold tone. I don't why my comment was erase. That's okay cuz we found another place in which we were treated better. The reason why I'm writing back is to let u all know to be careful with the staff at the front desk. They may not care and what's worst they can get very defensive. read more

I knew I should have recognized the red flags when I saw them. Staff was rude as hell Over the phone (Lupe) when I called more than 2x . She was no help and half ass answered my questions . when time for my appointment came around I did not receive a confirmation text like they said I would get , and they told me to drop off the dog at 7:30. When I got to the place, staff was rude and they were working stupidly slow, what's the point of an appointment if theyre gonna have you waiting there for over an hour ? Bottom line , I do NOT recommend this place and their customer service SUCKS. read more

Made an appointment with them the same day my dog started showing signs of parvo. They asked us to leave the dog outside the clinic, so they could come out and swab him to test for parvo. It took them about 8-10 minutes to get the results. Our dog had parvo. We had to carry him in, so we wouldn't contaminate the whole clinic. From the test outside, to the check up inside, the vet explaining parvo and options of treatments, the medication bags, showing us how to administer his shots, his pill cocktail directions, payment, and getting into the car... it was about a 3 hour visit. We paid a little over $100 for the parvo test and checkup. $544 for 4 days of meds (this probably varies on the weight of your fur baby... mine is an 80 pound baby). We have to go back in 2 days to get two more IV fluid bags, for another $400+.... I would recommend them for vaccines, general checkups, and that lot. The whole process was a slow one. We were basically quarantined into the small exam room the whole time. Which I understand they don't want their other fur patients contracting it. read more

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Rude customer service over the phone. I called due to finding a tick on my dog. After picking him up from being fixed with Animal Samaritans, after adopting him from Coachella Valley Animal Campus. I just wanted to know if I should be worried and get him checked and maybe blood work done. After a run around of them telling me the shelter shouldn't of done this and that and some craziness and that I can find a variety of information on the internet and can check there. I told her that what she said very condescending and she hangs up on me! Very rude and unprofessional! A little back story... I'm a foster! The puppy has been with me since he was two days old, the tick is from Animal Samaritans! I live in 29 palms, we don't have ticks! I'm just worried and needed reassurance, not bitchiness! Also my old dog has auto immune anemia from a TICK from when I was stationed in North Carolina! So don't tell me to look online! Just be nice and help someone since that's what YOUR paperwork says the number is for! To call and ask questions! read more

I don't appreciate being lied to. I scheduled an appointment to get my perfectly healthy 1.5-yr old Dachshund's anal glandes expressed ($42.00), which they could not do without first getting a full exam ($56.00). He's never been seen there, this is perfectly understandable. What I don't appreciate is not allowing me to observe in the exam room "due to Covid". I asked politely to get approval from the Vet as my pup is incredibly anxious, the answer was No due to Covid safety. Imagine my shock when I saw a customer go in the back to accompany his pup! I asked the Vet myself when she was finished doing the exam...full nose poking out of her mask - still a firm no! Because she wasn't even wearing her mask properly I didn't see why she would mind. She pointed out the CEO (Tom Snyder) and suggested I speak to him. She snapped at me twice and walked away. After asking and waiting until Mr. Snyder was finished with his conversation (maskless himself), he wouldn't even address me. I was approached by the Manager, Justine Ziembo. Again, due to their Covid safely protocols I cannot be in the exam room. I can only observe with a vaccine or anal gland expression - the exact reason why I was there! She gave me permission. Because I had already asked the Vet Nancy Carlson twice she denied my request. I was told then by Ms. Ziembo that Ms. Carlson will absolutely not give my dog the procedure with me present (even though he was crying in discomfort) and if I don't like it I can leave and go elsewhere. She then went on about the health and safety of their Vets and they cannot risk them getting sick. Listen, I am all about Covid safety! I am triple vaccinated and was the only person in the building wearing an N-95, but you know its not about health and safety when Ms. Carlson was showing her full nose the entire time and Mr. Snyder and Linda were maskless at one point in the building. I cannot bring myself to call Ms. Carlson Doctor as she doesn't understand how masks work while she is in the main lobby and sitting 2-feet away from my face. Because my dog is anxious I saw the tech leave the room to go collect something - she told me it was calm spray...they did not tell me they were going to use this and I did not give them permission. My dog was subdued for over an hour after his appointment! I also observed when she left the room, she left him in his open crate on the chair unattended! He is an anxious Dachshund, long back, short legs. If he jumped he would have broken his legs or back! How could they leave a dog up high unattended!? I suppose this is why (despite the whole Country being opened up) they don't allow us to be present. Leaving our dogs unattended and giving them supplements without permission. Lawsuit waiting to happen. I left in tears. And no, I do not know if I even got what I paid for. read more

This place is closed during the Pandemic. Forcing other hospitals to vaccinate THEIR client's pets, when we are supposed to be practicing distancing. This place is a glorified vaccine clinic and WILL NOT see your pet if they have an issue or problem. This clinic is a joke and should not be in business. The way they turn people away and recommend owners to walk in to other clinics is absurd. The owner's and doctors should be ashamed to all themselves Animal Samaritans, when they have no Samaritan bone in their body. Period. read more

I would like to say that Lupe tried to help me. I showed up early 2hrs early for my appt..Lupe said wait and we will get u right in? I waited 2 hours, I was steaming, I swore and said the f word . Never at the staff but at waiting so fing long. Well this tough guy Tom the CEO came into the exam room, tried to intimidate me by standing right in my face, I had to tell him to back the f up. He literally was on top of me, All I wanted was a depo shot for my 12 year old lab hip displacement. He is more concerned about his feelings than animals well being. I said many times give him a shot and we will be gone. He was such a jerk off, he asked me to leave because I started video taping him in the exam room, so he got really nervous. So I went out front for a refund, he went outside to fight me in front of all his staff, children, pets and others. He said to me u want me to push or hit u dont u, who acts like that, especially a CEO. I will be filing a suit against him and the business. Plenty of vets out there in the valley dont deal with p.o.s. I have to select a star, otherwise it would be big fat zero, like Tom Thanks for reading Gerry read more

Randy in appointments provides exceptional service & goes above & beyond to assure you get your pet in to see a doctor.

I have to say that I used to love coming here and always took my dog here for vaccinations but since the pandemic things have taken a turn for the worse. I have called twice now to make appointments and the system they have leaves you on hold for at least an hour with some excruciating music to boot and and annoying announcer who tells you how far back you are in "the que" every minute. Makes you wanna pound your head against the wall just to make it stop! The first time I called I waited at least 45 minutes just to have the call disconnect right before it was my turn so I call back and of course I am last in line behind 15 other callers!!! They must have only one person manning the phones because it literally takes more than an hour of holding to talk with someone. Why they refuse to join the modern world and do call backs we will never know!??? Then when you FINALLY get to speak to someone they are rude AF... BOTH times when I finally got through to an actual person after an hour of mind numbing hold music they are curt, unpleasant and seem to have no problem holding back the contempt in their voice for having to deal with you and your issue/questions. This is the last time I will ever call them, Banning is a bit of a drive just for vaccines but well worth it from here on out! read more

I have a great Doc. There my babies see but after they uped the price for anal glands ($42) I take my babies elsewhere to get anal glands done for $10 and nail trim for $12. I no longer go to Samaritans other than doctor visits now. read more

I call because i have simple questions and yet i still cant get an answer! I called three days straight and no call back or anything. I was on hold for 20min and all of a sudden they stop taking calls when its not their lunch time? Good luck communicating with them!!! read more

They are helpful and very good at what they do definitely recommend first time exam is only $25 with print out And shots are 20 a piece ! read more

Staff is friendly and professional. Seems like an organized, clean facility. Be sure to ask questions because they doing go deep into explaining things. read more

We had two males neutered here and both had seizures and long term affects after. It's an assembly line surgery clinic with a difficult doctor who won't meet with you to discuss issues or needs. We feel they over anesthatize the animals because it is an assembly line surgical clinic. Another vet confirmed that reputation. It's not a patient centered practice at all. Challenges with the phone system, and talking to a responsible person, are a BIG clue. Be prepared to wait for more than an hour for your appointment, because of their chaos. Compare. The prices here are not much lower than other vets. You're MUCH better off going to a compassionate clinic that's owned by the vet in the office. read more

Great Service, Fair Prices for Vaccines.. 5 stars ... will go there again for our Yorkie..Thank You

This is my update to the response to the clinical manager who addressed my first review. I am appalled and insulted by your absolute dishonesty in discussing things (our care with Dr. Ko prior to Animal Samaritans) you know nothing about. If Dr. Ko claimed she called us that is absolutely not true.When Dr. Ko abandoned our dog, she and her staff NEVER CALLED US TO SAY SHE LEFT OR WHAT WE SHOULD DO. We had been told initially she was taking a personal leave and did not find out she left for good until WE called back a week or 2 later. We in fact did make an appointment in Upland but it took several weeks before we could get in so spare me the BS about us "ignoring" the recommendation. Also spare me the "consciously" chose to ignore sedation instructions We went with our discussion with Dr. Ko AND the instructions on the bottle! As it was, she slept the entire day so she was adequately sedated. You neglect to mention we were asked to sign the "updated" estimate of $1900 AFTER our dog was already sedated and brought back. When Dr. Ko decided not to do the procedure, she did not have the common decency to discuss this with us. I presume this was due to the embarrassment of not being able to fulfill her pricing promise.Am I angry? Absolutely. I think anybody would be due to the amount of time and money we wasted before finding compassionate help. So please don't comment on matters you know nothing of. The holier than thou speech is cute but does not make up for how things played out. The procedure done by the vet in Upland took about 5-10 minutes and did NOT require sedation. I stand by my original review. Perhaps you should look at other reviews, as I am not the only person with a negative experience. read more

I call on Monday and choose to request a call back, nothing happens. I call on Tuesday and choose to leave a message asking for a call back, nothing happens. I call on Wednesday and this time I stay on hold forever waiting until it tells me that I am caller number one in the line, then I get the message that they are sorry they missed my call and they hang up on me. I'm tired of the coronavirus being used as an excuse for poor service. read more

Today, I visited for the first time. Cookie Dog, my constant companion of 12 years... I discovered a swollen lymph node on her throat. It was new....and had gotten bigger in just a few days. I have taken my old girls to VCA in Rancho Mirage since I moved here. Dr. Regnery quickly became my vet of choice. He vanished. Being dissatisfied with the service and prices at VCA, I went looking for him. There he was at AS The caring Doc....lover of dogs... Who explains everything, remembered us. He has done multiple surgeries on the dogs. He does the best stitches that I've ever seen. Meticulously, explaining every issue, with a syringe he took fluid from the node for analysis and blood tests... on the spot. He determined that it was, most likely, just an infection.... A round of antibiotics should be all she needs. What a relief! We're not cured and might need more follow up. I guess what I really like about him is that he does what's right. Making skilled deductions and decisions. He is conservative and never suggests any procedure that isn't necessary. Even tho I would have gladly paid,I respect that fact that he didn't think a 700. dollar biopsy was necessary.... The clinic is state of the art. Built by caring donations of people who love and loved their pets. Much of the equipment has small plaques in memorial of someone's loved pet. Shit... I'm gonna cry... A little out of the way... but, in my opinion, it's the best clinic in the valley. Thanks, Doc read more