My Mom did me a favor today and took my Pup in for a wellness check and a few vaccines. I had only…read morebeen here once before with him, years ago, but after talking to an acquaintance who has a very robust amount and love for pets and had nice things to say, I scheduled. I heard nothing but positive feedback regarding how the visit went (and no one would be more honest than my Mother). The tech was down on the floor with him, continued to offer him different treats (as he never takes treats) and explained everything so well to her that she was then able to explain to me. I would say it was a win!

I would NOT RECOMEND this clinic! I am heartbroken by the experience I had at this clinic. During a…read morewellness check, I trusted the Dr. Joya to provide thorough care, but unfortunately, that was not the case. Dr. Joya appeared lacked the knowledge I would expect from a professional in this field. I did not see her properly examine my pet, and she missed clear signs of illness. I decided to get a second opinion at The Meadows Veterinary, and they immediately diagnosed a serious condition. Sadly, by then, it was too late. My poor baby had been suffering, and I now live with the pain of knowing earlier detection could have made a difference. I'm sharing this not out of anger, but in hopes that it prevents another pet owner from going through what I did. Our babies deserve attentive, competent care from the very start.

Awesome pet clinic! The staff is welcoming, warm and friendly! I would definitely recommend.read more

They always treat my Daisy as a little star. When we drive up she starts crying as she loves them…read moreall and can't wait til she sees them. So far only well care has been needed.

I cannot express how deeply disappointed and heartbroken I am over my experience at CSU Veterinary…read moreTeaching Hospital. I brought my dog, Lupo, there during a medical emergency while we were traveling from North Carolina, and what followed was one of the most traumatic experiences of my life. We were already in a state of panic, far from home, trying to make the best decisions we could. Despite that, there was a profound lack of communication, compassion, and transparency throughout his care. We were never offered the option to stay in any rooms, just to rest for a little. Being 45 minutes away while our dog was critically ill created unnecessary distance during the most important moments of his life. The most devastating part is that we were only contacted when things had already taken a severe turn, and that call was not a supportive update, but a frantic, high-pressure conversation where I felt like I was being almost yelled at that he needed to be euthanized immediately. There was no sense of guidance, no compassion just urgency without support. We were not called earlier as he declined, and we were not given a real opportunity to come and be with him in time. Because of this, I lost the chance to have any meaningful final moments with my dog. By the time we were involved, he had been intubated. That was not what I wanted unless it was absolutely necessary as a life-saving measure, and it ultimately robbed me of being able to hold him, comfort him, or say goodbye in a way that had any meaning. That is something I will carry with me forever. When we last saw him, he was placed all the way at the bottom of a cage. It felt impersonal and distressing given how critical his condition was. There was no sense that comfort or dignity in his final moments was being prioritized. To make matters worse, a necropsy (autopsy) was performed without our explicit consent. This was incredibly upsetting and felt like a violation during an already devastating time. The lack of clear communication and consent around something so significant is completely unacceptable. After his passing, the handling of his remains and the lack of communication continued to cause harm. Because of delays and inability to reach anyone, his body was not released to the memorial service we had chosen in time for us to receive his ashes before our flight home. We were forced to extend our stay, rebook flights, and incur additional expenses... all while grieving the loss of our baby. I understand this is a teaching hospital and that not every case has a positive outcome. But communication, compassion, and respect for both the patient and their family should never be optional. At no point did I feel supported, informed, or prioritized as his owner. Lupo was my world. He deserved better. And no family should have to go through what we experienced here. There was no compassion in here. There was only a severe urgency to give us a large bill.

When I questioned the billing charges, the staff became noticeably rude and dismissive instead of…read moreproviding clarification. I was told that CSU operates under a "seven‑day open billing consent," meaning my bill could actually increase even after I had already paid and left the facility. This was never explained to me beforehand, and being informed of it only after raising concerns felt both unprofessional and intentionally misleading. The idea that additional charges could be added for up to seven days after my visit caused significant stress and made me feel taken advantage of during an already urgent and emotional situation. I will be submitting a formal complaint with DORA regarding lack of transparency, inconsistent medical information, questionable billing practices, and delayed release of medical records and x‑rays. I will be requesting that this complaint be reviewed by Client Services, the Hospital Administrator, and the Service Chief overseeing my kitten's care.

My puppies have been patient of Dr. Robinson's for a couple of years. He helped me put down my…read moreprincess Jasmine, and he was very empathetic and caring. I enjoyed visiting with him. I recently got a new princess, a princess peaches, and she her leg was injured in the last couple of weeks. I took her into Family and Friends vet clinic And the first visit was over $200 close to $250. They been sent me home with medication and told me to bring princess peaches back in five days. I said will there be another charge at that time they said approximately $35 at the most so I brought it back in five days and when she was finished, they said that will be $100 and I said absolutely not. I was quoted $35 or less. I am not paying $100. I have $40 here that's all I can pay. I have no money to buy them dog food. They're out of dog food I had to decide whether she was going to lose her foot or whether I could buy dog food so they gave me a $40 credit. The second time I brought her in I paid $40 and then they said OK we'll take that charge off so I've got a $40 credit so I brought her in today February 18, 2025. Dr. Robinson wasn't in The manager. Mark was I said I have no money to purchase food for them. They are out of dog food can I please have that over a payment of $40 back he said absolutely not you cannot have that back. I said would you please contact Dr. Robinson because I think if he understands, I have no way to buy my two puppies food that he would understand and allow me to get that $40 back so I could purchase food for my bichon frise and my five-year-old baby blue who I rescued from the boat rescue and he was in a RV with 19 other dog so he has knee needed a lot of extra TLC so with all this I'm begging for the $40 back and Mark says absolutely not. I told him I was going to protest this business and let the customers know that Mark the manager this business family and friends doesn't care if you have money to buy your puppies or your dogs food what matters to him is the bottom line even though I had a $40 credit take note people

I couldn't thank friends and family vet enough for being so helpful and compassionate at the end of…read moremy pups life. I without a doubt recommend them to anyone looking for a wonderful, local vet in foco. :)

Been taking my dogs here for years. Great people, fantastic service.read more

Things changed as Paws clinic downsized to one vet. Medical information delegated to assistants…read moreand vet's full report never provided. When vet ordered test for pet, owner never received communication on results, diagnosis and treatment. Owner found treatment on Internet and presented to vet, who used this treatment. Vet used color of cat's inner ear to diagnose liver was "shuting down". Other clinic used blood test and pet's liver functioning very well. Paws website recently deleted complaints and new posts cannot be added. Carol W. Fort Collins COiii

First time here and they were amazing. Quick to get my doggy in. Vet was Super sweet and very…read moreefficient. My dog loved his experience there, and I'm definitely going to be coming back! Thanks

I've been looking for a great vet clinic in Berthoud for my two fur kiddos that isn't insanely…read moreoverly priced with a kind and genuine staff that truly care for my pups. I'm so happy I found this place! It was recommended by my neighbors, and was welcoming and clean upon arrival. My vet and the staff were attentive, patient and gentle with my oldest pup, Rosie. Rosie is very timid and requires a calm and kind hand, and the staff was more than willing to accommodate. Definitely recommend this place!

Exceptional service and care. Friendship Hospital lives up to its name, with an outwardly…read morecompassionate crew of experienced professionals -- from the front desk staff to the techs to vets and surgeons. All communications were concise and prompt from the start, and all post-op instructions were clear. I took my 2-year-old Great Pyrenees in for an initial evaluation before scheduling his neuter. (He also had an ingrown left dewclaw that required swift action; and they discovered while putting him under that a minor yeast infection had developed in his right ear.) Friendship was able to get us on the books for surgery the following week. Dr. Holmes kept me updated every step of the way, and was super succinct and thorough in her explanations of his status as well as post-op treatment. Five days later, my guy is doing great -- dewclaw's back to normal, yeast infection mostly cleared up, and incision is looking great and nearly healed. After enrolling in their annual care plan, I only ended up paying around $220 for everything, including an E-collar and meds. I highly recommend Friendship Hospital to anyone who wants their veterinary care professionals to care as much about their animals' well-being as they do!

I am new to Fort Collins. Friendship Hospital for Animals was recommended to me by several people…read moreon NextDoor. I am so glad. Everyone I met there has been kind, professional, compassionate, and considerate of both my cat and me. I found them to be great communicators, and understanding of budget constraints. Their location is very convenient for me as well. I'm sure there are many fine vets in Fort Collins, but this is the one for me.

Excellent care. Dr. Arnold fit in our family's exotic pet (a fancy rat) on a booked day in Fort…read moreCollins last week, so she could be seen asap. He ran a test, forwarded results to csu hospital for follow-up re surgery, took time to speak with us--truly AMAZING care. (The first time he met our pet, a month earlier, he hung out with her and us for a good while before starting the exam, so all of us felt at ease and calm and welcome.) Dr. Arnold is wonderful. What I appreciate most about the Fort Collins office that we visited in May is the knowledgeable, responsive staff who make time for both urgent and non-urgent consultations. Grateful to have found Dr. Arnold and Raintree through friends. Highly recommende.

Updating my review to 2 stars. The vets are fantastic. It's a real shame that they don't have…read moreadequate support staff. Everytime I call anymore, it's a struggle to get what I'm requesting. Copy of chart notes so I can submit a claim to insurance? Took 4 calls & having to lay it out as simple as I can "I need the notes that the Dr wrote after he saw my dog today. I do NOT need a receipt." Trying to get meds? Half the time I'm told they can't order that medication for me. The other half... they call in meds to a compounding pharmacy since my dog is small. BUT THEY DON'T HAVE IT COMPOUNDED?? I had to tell the same staff member 3 times that yes, i did, in fact want the medication compounded. And then I get a follow up text "just to confirm, you do want this to be compounded?" Last weekend was my breaking point. I took my dog in for a quick blood draw. I was there for an hour. They never drew blood. There were animals in and out. Both for tech appointments and to see the Dr. My dog sat in the back the entire time while I sat in the lobby. I asked several times if it was going to be much longer. After 45 minutes I did tell the manager to please just give me my dog. That took yet another 15 minutes to get my dog & pick up medication. I'm disappointed, because I felt like the vets gave my pets top notch care. But if I can't trust the rest of the staff and constantly deal with frustration anytime I contact them - I can't do it. I am waiting for my dogs records - which has yet again been a struggle.

We have been going to City Park Animal Clinic with our little Beagle, Scarlet, for 9 years now. She…read moreis 15 years old. We love Dr Frank and his crew, and he is a great vet and has been practicing a long time, so has many tools in his toolbox. He is there full time now. He spent a long time with us and Scarlet, and reminded us a number of times that he wants a progress report in a week. We are grateful to have him as our vet, and highly recommend City Part Animal Clinic. Reasonable, Caring, animal lovers!

The quality of service is a bit pricey for how slow they are to get back to you. I was never called…read morewhen they said they would and had to call multiple times just to get a simple answer about the dogs test results. I also was never given in-depth details about fees or follow-up treatment.

Dr. Carter and his staff are amazing, truly. Among the best experiences we've had anywhere!read more

I took my new puppy to Dr. Rowe and he said she had a heart murmur and sent me to a specialist. I…read morewas devastated. Less than two weeks later the specialist ran several tests and didn't find any evidence of a heart murmur, but said that in a new puppy it may have closed up in the interim since my appt with Dr. Rowe. Whew! A couple months later, Dr. Rowe said he could still hear the heart murmur. Since then I always feel a little anxious about her health. Dr Rowe's practice was growing rapidly, and every time I took my dogs back for their appointments and shots it was frustrating to get a different vet every time. Then during Covid when I scheduled an appointment for one of my dog's as part of an very expensive annual healthcare package, they told me I had to wait in the car and they would come out and get the dog. When I protested that It was below freezing outside, and both the coffee shop next-door and the grocery store with a coffee shop next-door, would let me sit inside with a mask, Dr Rowe responded with the most emotionally overwrought, condescending, arrogant and unprofessional tirade I have ever heard from any professional - ever. I changed vets immediately and am so much happier with the vet I have now. I seriously doubt that my little girl ever did have a heart murmur.