The staff here are so wonderful and accommodating. Went out of their way to let my husband and I…read moremeet a dog we had seen online just an hour before. The facility itself was clean and seemed pretty well- organized. There was a kitten adoption event going on the day my husband went to pick up our dog too. Easy to find on Google and Waze, and the adoption process was simple and straightforward. They have a TV in the lobby and a screen that shows in what order you will be served. I also noticed that not even 15 mins after we adopted our dog they removed him from their website's available dogs, which is good to know that they keep their sites well-maintained! A little about the adoption process: I went in and met the dog that we were interested in in a room with one of their staff, they told me all the info they had about him and let me interact with him. Then I agreed to move forward with the next step which was a meet and greet with our resident dog, which we did outside with some parallel walking and then nose to nose as they got more comfortable. After that point. Point it's up to you to decide next steps. Obviously, ours ended with a happy ending and a new four-legged family member.

There are amazing people my puppy loves them and they love him always a good time ... they…read moredefinitely have helped us save money on vet bills

These wonderful volunteers take care of so many cats...food, medicine, surgeries, supplies, and…read morethey don't receive government assistance. I have adopted 3 cats from there. Love them!! Please donate to them!

This is my first time ever thinking about adopting. I've read the reviews on Facebook and thought…read moreto myself this would be a good place to adopt. The website states it's by appointment only. I made the appointment and also filled out the application over a week ago. I attempted to do a follow-up email, but I have yet to get a response. It didn't make sense to me because they have been making Facebook posts everyday and putting up new stories on their account. I decided to go to them directly, which was a really odd experience. As I walked in, nobody was at the front. 3 elderly women popped their head out then one of them finally approached me. I told her my intentions to adopt and the first thing she says is, "we've denied so many applications". She asked if I filled out an application and I told her yes. She then proceeds to tell me the person who looks at applications hasn't been in. I'm thinking to myself, "for over a week???" I left her my information and that was the end of it. If that's the case, did mine get denied? Is this why it's taking so long to respond? Do they give reason for denial or at least send a courtesy email? Either way, it felt entirely too long to get a response. It didn't feel welcoming either. Judging by their unprofessional attitude and demeanor I believe they are just selfish and completely lazy. I'd give it no stars is that was possible. They need new management ASAP.

Did you know that the SPCA accepts old bedding, blankets and towels for their animals?…read more They have bin in the front of the building to drop off any donated food, toys, crates and cages.

We came here to visit the petting zoo which I feel is a hidden gem. It's so cheap (think it was $3…read morea person?) and then $1 for little tubs of food. I would def recommend grabbing a few tubs. We grabbed one per person and it was not enough . The animals are hungry and love to eat! The goats were so gentle with my three year old son. They had bunnies, a turtle, donkeys, chickens, alpaca (I think?) and goats. I may have forgotten an animal or two haha. But it was so fun. We walked around and visited the adoptable animals too. I used to volunteer here when I was younger and it changed a lot! There's a dog area, cat area and smaller critters (hamster, birds, Guinea pigs). The shelter is kept clean and the cages were so clean as well.

My absolute favorite place!! I've been coming here since they were first open (at the past…read morelocation) and only have nice things to say about this establishment. My friend adopted a kitten (about a year ago) and had 0 issues with the process, health of the cat, and an overall amazing experience. The baby is now all grown up and probably the sweetest cat I've ever known. You can also tell the employees and owners care about these cats so much, they know every cat's name, trait, and things they like and don't like. I was also in the cafe near closing and the owner and one of the employee let me and my friend feed some of the cats treats in the back room even though they were 5 minutes from closing time. They have an amazing variety of all different kinds of kitties and it's so cool to see them interact with each other in such a relaxed, peaceful environment. They also offer refreshments, merchandise, and activities that have definitely improved and keep getting better every time I come back. I have been to some other cat cafes across the water and even 1 in a different state and this one takes the cake, hands down. Thank you to the owner and employees for giving these fur angels the proper care they deserve all while looking for their forever homes. If you have the time, definitely come visit, and if you are looking to adopt this is the place.

We visited Cups and Claws Cat Cafe and had the best time! The cats are clearly well cared for,…read moresafe, and happy. They were all friendly and cuddly with us. The ambience and decor were really nice. There were countless beds, hiding spots, climbing objects, scratching posts, etc. The chairs and couches were comfortable for humans as well and they offer games and activities. It's a wonderful cause, very special, and quite an affordable activity. We spent about $22 to visit and play with the kitties, and the funds go towards keeping them out of cages/shelters, warm, and safe. This is also a great option if you're looking to adopt since you can really spend time with the kitties and get to know them as a potential family member. I can't wait to go back!

We love Petsmart! And so do our fur babies. We bring them in once or twice a month to walk up and…read moredown the aisles and pick out a toy. They love to sniff out treats. And of course they get lots of attention in their cute little outfits. They have so many options for clothing for my little ones. It is so fun shopping here. And they don't mind you trying the clothes on your dog to make sure they fit first, which is very helpful. It's fun looking at all the other dogs in the store too. We also take advantage of Banfield pet Hospital inside of the Petsmart. They are super friendly and have good prices, all our animals go here.

Husband and I were looking to purpose a Robo Hamster, we thought we knew all we needed to from the…read moreInternet but thankfully we spoke to the PetSmart Associate, Oliver, and omg wow! He helped us out so much! Was filled with so much knowledge about the hamsters!! We got everything we needed!! Also the front desk associate was super nice! She greeted everyone that came in and out and I loved I was able to here her say "hello" and wish the customers a nice day as they were leaving! I didn't catch her name, but she had stunning green hair! This PetSmart is a bit of a distance from me but I will continue to come out here! Love the cute accessories I got my my cute little robo!!!!!!

We currently have a an 8 month old red nose pit bull that is very hyper and to be honest just out…read moreof control. I have a small child in my house and decided that if we were to keep the dog we had to get a dog trainer in the home to correct some of his behaviors. My husband searched around on Craigslist and decided on Travis. When Travis arrived to our home he was very professional and prepared to immediately begin working. Within the first few minutes of Travis interacting with our dog we noticed a change in behavior. Clearly we were not interacting with him properly which is part of the problem. After the first lesson my dog was coming on command to his name and learning self control. After our second lesson he was learning not to bother my small child as he played nearby. We have 4 more lessons in our package but as of now we are definitely satisfied with the progress the dog is making.

Travis is an amazing dog trainer. He reshaped our Great Danes behavior when it came to leach…read morewalking and listening. We have been to Care A Lot's training for their puppy training and it did nothing for our dog. Travis came to our house and sets up a personalized training program for what our dog needed. I highly recommend Travis!!!

I was thinking about boarding my dogs for a weekend but decided to try letting them stay at home…read more The dogs loved her and they were much calmer when we came home. She also brought in papers and packages so the house looked as though we were not away. The visits were on a regular schedule so the dogs were not stressed. Highly recommended.

From the owner: Going on vacation? Give your pet one too! Serving Newport News and Hampton area. Open environment,…read moreyour dog can romp and play all day. Personal experience, only watch up to 3 dogs at a time. Your dog will be happy to come back. I love animals and will treat your pet like my own. Because of my veterinary experience I am comfortable administering medication and trimming nails. $30 A day