Everyone at the front desk said hello. Taken back to the exam room. Staff patiently allowed me to…read moreplace my belonging on another chair. Then she starts in on x-rays and identification of the correct tooth we're working on today. Everything is going well, no rush. In a few minutes Dr K comes in and tells me what has happened (broken crown). It's many years old. I agree to the work that needs to be done. He starts, long procedure but we got through it without a hitch. Got a temporary crown. Then back in two weeks.

Went in for my visit , asked my name then sent me upstairs. Upstairs was confused why I didn't have…read moremy x rays while down stairs . We walked the several flights of stairs to go up to only have to come back down to have the x rays done to go back up stairs

Dr. Nguyen and his staff are caring, reassuring, and extremely efficient. Everyone explains…read moreeverything as they proceed and no questions are left unanswered. Our visits are always pleasant experiences.

Dear Dr. Nguyen, Let…read moreme begin by saying that we absolutely love you as our children's dentist. This message is not a reflection of you but rather of your front desk staff, whose behavior today was both unprofessional and deeply concerning. I attempted to provide feedback regarding their communication, specifically their use of all caps in texts, which came across as unprofessional and dismissive. I simply asked for our son to be referred to as BJ in your communications to avoid confusion, and while we understood that his legal name cannot be changed in your system due to insurance requirements, the staff repeatedly ignored this request as if I was an idiot. Instead of addressing our concerns respectfully, they escalated the situation, made condescending remarks, and accused me of saying inappropriate things I do not recall, which I found unwarranted and offensive but the icing on the cake is when they dismissed our kids from the practice. I still don't believe it was warranted from my actions but it's clear they want to win an argument vs. build rapport and deescalate the situation. Deny me but to deny kids is petty and super unprofessional. Even I still don't feel as if me being dismissed from the practice was warranted if they went that route. When I expressed dissatisfaction, I was met with hostility, accused of violating HIPAA, and dismissed from the practice without justification. Your staff even brought up personal anecdotes unrelated to the issue, further aggravating the situation. It felt like they were ganging up on me during the phone call, which was extremely distressing and unprofessional. Even other low scoring reviews on here for your business you can see in their responses that they like to battle with customers. They meet people with hostility instead of trying to resolve the issue. I am deeply troubled by how I was treated, especially since my feedback was given respectfully and in good faith initially I admit I was frustrated but still never disrespectful when your staff called me. Which is very normal with conflict. Their responses, both via text and phone, were dismissive, argumentative, and lacked basic customer service etiquette. They have left me feeling unheard and unfairly targeted. I would appreciate it if you could contact me directly to discuss this matter, as I was denied the opportunity to speak with you despite multiple requests. My phone number is on file. This has been a very upsetting experience, and I feel it is important for you to be aware of how your staff's behavior is affecting your patients. Thank you for your time and attention.

My husband and I were at a loss , had gone to another place and had the worst experience ever. Then…read morewe found By Design Dental can't even begin to explain what a wonderful experience it was dealing with everyone in the office. They are truly amazing!! And did a fantastic job with my husband's implants. I would recommend this place to anyone who is looking for quality work and experience.

From the very first moment I went to By Design Dental and stepped through those doors, I knew I…read morewasn't just walking into a dental office. I was walking into a place that would change my life. Dr. Neil and Dr. Singh did my "teeth in a day" AllonX surgery and delivered my new teeth on the same day, and my smile is exactly what I envisioned. The craziest part is, the day after surgery, I am feeling absolutely NO PAIN! I had old failing implants and limited bone which made it a tough surgical case. I luckily found the surgeon, Dr. Singh, who did my lower AllonX surgery years ago and he now works at By Design with Dr. Neil who's one of the best. What I found here was so much more than world-class dentistry. I found warmth, compassion, and a team of people who truly make you feel like family. The staff is nothing short of extraordinary. Every single person, from the front desk to the assistants, the doctors, and the in-house anesthesiologist, treats you with respect, kindness, and genuine care. They are attentive, thoughtful, and endlessly patient, answering every question and calming every worry. You are never rushed, never just a number. They go above and beyond to make sure you feel completely comfortable and confident. The atmosphere is unlike anything I have ever experienced in a medical or dental setting. The office is beautifully decorated with warm, welcoming touches that make it feel more like a cozy home than a clinic. From the soothing décor to the inviting layout, everything is designed to put you at ease the second you arrive. One of the most incredible things about this office is that they have an in-house anesthesiologist. For anyone nervous about dental procedures or in my case, a full mouth of dental implants, this is an absolute game changer. Knowing that I had a skilled anesthesiologist right there, monitoring me the entire time, gave me complete peace of mind. It allowed me to feel safe, relaxed, and cared for on a level I didn't think possible in a dental chair. The results speak for themselves. Before coming here, I felt anxious, embarrassed, and unsure of what my future smile would look like. Now, I look in the mirror and see not only a beautiful smile, but a restored confidence I thought I had lost forever. The difference is night and day--not just in how I look, but in how I feel about myself. This office is the gold standard of dental care. Their expertise with implants is unmatched, their compassion is genuine, and their dedication to patients is something you simply cannot find elsewhere. They use the most cutting edge digital equipment which I've never seen before. They don't just fix teeth, they restore confidence, dignity, and joy. If you are searching for the best dental office for implants or general dental care which Dr. Neil's wife does (her name is Dr. Patel and she's an angel) your search is over. This is it. This is the place. They aren't just in a league of their own and they've set the bar so high that every other practice pales in comparison. I am endlessly grateful for the care I've received here. Walking in as a nervous patient and walking out with a new smile and a heart full of gratitude is an experience I will never forget. This isn't just dentistry. This is life-changing care, delivered by people who feel like family. Thank you to everyone at By Design Dental for changing my life

I've been with Dr. Becker for one and half years. Now I'm towards the end of only treatment…read more Everything just worked perfectly between me and the doctor and the office staffs. I remember on the first day I put on my braces, Lisa called me in the evening and checked on me. That was thoughtful. They have really good staff working here. I even received a card after one follow up appt. Taylor sent me the card saying I did a great job. So far my treatment is going really well. My teeth look really good and much better than before. I would highly recommend Dr. Becker! He's very professional and gives a lot of good suggestions! Most importantly he cares about the patient.

This is a money making mill, Dr Becker has 6 stalls in the back that he rotates patients through…read morebased on his schedule, not yours. An appointment time means absolutely nothing to this guy or his staff. With one dentist and 6 paying customers it's pretty easy math, lots of waiting around the office. Best part is my wife and daughter were 5 min late for one appointment and they laid into my wife and the business manager tried to get my wife to sign a co tract that said next time she was late we would have to pay $50! My wife had the smarts to respond with "if that's the policy, you owe my family about $1,200 for all the waiting we've had to do for Dr Becker" STAY AWAY FROM THIS SCAMMER!

The communication in this office is not the best. Was charged a missed appointment fee even after…read morecanceling.

I love Dental Wellness Phoenixville! 8 minutes from my house and always timely with appointments…read more They are thorough and super friendly. I highly recommend.

Dr Arhiri is an excellent dentist. I've been going to him for 18yrs. He cares able his patients and…read morewants each visit to be pain-free. He listening to your concerns and will give you options. His staff go above a beyond they follow up touch sure all is well . I highly recommend Premier Smile as a local dentist.

If you are looking for a quiet, relaxing, caring dental practice where you are not just a number,…read morethen give Flori and Dr. Arhiri a call! I chose this practice for my dental work after interviewing over 10 different dental practices in the area. I am a licensed dental EFDA and dental educator with over 28 years of experience, and wanted to find a practice where I could feel comfortable. Over my years in many different practices, I have seen tons of shoddy, "patch-work" dentistry. Therefore, I am a HORRIBLE dental patient myself, and do not trust many people to do work in my mouth. Dr. Arhiri quickly put me at ease when I first met him (I just walked in w/o appt to check out the office) and he and his wife Flori, who runs the front desk, greeted me warmly and took time to show me around and address all of my questions. After several weeks of work and almost a full mouth reconstruction, I am happy with my new smile and feel like I have made some new friends as well. I would highly recommend this practice. Dr. Arhiri is a perfectionist, and really takes his time and cares about his work. Very appreciated in a time when you are just a number in most practices. Flori is super sweet and always attentive as well. She answers calls, emails and even texts promptly, and will get you in quickly. They also have great hours and try to accommodate your schedule as best they can. Just one little tip: I did experience an initial confusion over fees, so my one tip would be to get things in writing, so things are clearly defined. (Just ask for a treatment plan that outlines proposed treatment and fees.) Other than this initial confusion, my experience has been nothing but wonderful and I cannot say enough great things about this husband and wife team! Give them a call... you will not be disappointed!

Today was my first visit as a new patient at Plymouth Family Dental. I was informed that a new…read morepatient appointment includes several X-rays, a full dental evaluation, and a cleaning. After completing my X-rays and consultation with the dentist, I was then advised there was "no time" left for my cleaning. I expressed my concern because only part of the appointment was honored. I arrived 20 minutes before my scheduled appointment time, so the lack of fulfillment was extremely unprofessional and showed very little consideration for patients and their time.

Extremely disappointing experience with this dental office…read more Before any treatment, I clearly stated that I did not want services that were not covered by my insurance. Despite that, I was later billed for charges I never knowingly approved and never agreed to pay out of pocket. What made this worse was the lack of transparency. I repeatedly asked for clear documentation, itemized charges, and proof that I signed for certain services they later claimed I owed. Instead of properly resolving the dispute, the account was sent to collections and reported to the credit bureaus. I already paid significant amounts directly to the office, including payment for Invisalign by credit card, yet they still pursued additional disputed charges without properly explaining them. Patients should be very careful here and request everything in writing before agreeing to treatment. Make sure you fully understand what insurance covers and what they may later try to bill you for. Very stressful experience overall, especially the handling of billing and collections.

Always excellent care! Been a patient for over 7 years. Staff is so friendly and thorough.read more

First-class customer service from all employees! Also a huge customer service plus----single use…read moretoothbrushes/toothpaste available for those who did not have time to "brush up" prior to appointment!!