I rarely leave reviews, but after experiencing the craftsmanship and care at Santana Leather Care,…read moreI felt compelled to share. As someone who invests in quality footwear and leather accessories, finding a repair service that understands the value--and intricacy--of high-end leather goods is no small feat. Santana Leather Care not only met my expectations, they exceeded them in every way. What truly sets Santana Leather Care apart is their passion for what they do. This isn't just a service--it's a form of art. Their attention to detail, respect for the original craftsmanship, and use of high-grade materials reflect a deep knowledge of luxury leather goods that's increasingly rare to find. If you own fine leather items you care about, don't risk going anywhere else. Santana Leather Care is simply in a league of their own.

The customer service is friendly, and the people are professional. However, the overall experience…read morehas been disappointing. Service timelines are significantly delayed, and pricing is well above general market rates. I have been waiting over 45 days for a belt repair that I was initially told would take 20-25 days, which is unacceptable. This has been a learning experience for me. After going to another vendor for a similar service, I had the job completed in less than 48 hours. While I've heard great things about this business, that has not been my experience.

I have a hand made designer purse made just for me. The strap broke. Knew what I needed and…read moresearched for something near me. The shop is old and cluttered a hidden treasure. To sew one strap thirty dollars unapologetically. A little much for one strap but I didn't complain. I paid and noticed he said he couldn't do the other side but did. I was convinced in my mind it would be a quick pickup without communication. I was pleasantly surprised, what a delightful mature gentle speaking man. I highly recommend.

This was a project for a belt buckle that was wider than any belts I could find in retail stores --…read morea full 2 inches. After searching countless country & western retail stores with no luck, I finally found Ken at Atlanta Shoe and Leather. I only wish I had reached out to him at the very beginning. What started as an Easter egg hunt turned into a completely seamless and effortless experience. We designed the entire belt around the buckle in less than 30 minutes, and the finished product was delivered in just one week. If you have any one-off, custom, or unusual projects, I highly recommend reaching out to Ken. I'm confident that if he can't do it himself, he definitely knows someone who can. The quality, attention to detail, and customer service were outstanding. I could not be happier with the results. Highly recommended!

I thought I'd be very happy with this shoe repair store because I like the old town feeling of…read morehaving a store I can walk into and get my shoes repaired. But when I walked in and discussed the repair of my shoes, the guy at the desk seemed overwhelmed and was stating how much work he had to do, which is inappropriate! You shouldn't present to your customers that you have too much work. I felt like I was being a burden to him by wanting him to repair my shoes. I said to him you should be happy for the business. The inside of my boots needed some cleaning but my main issue was my heel. He said the cost to replace the heel and polish up. The boots would be $70 . I said OK but then I asked about cleaning the inside of the boots. He said that would be another $50. I said absolutely not. I could buy another pair of boots at that price. The boots only cost me $110. I was having them because I like them. When I picked up the boots a few weeks later the heels were replaced, which I was happy about. But the rest of the boot looked basically the same. No " spit polish. " the boots look the same as when I brought them to the store. They just had new heels. Anyway, I won't be returning. I tried to support a local business. But they need to really watch how they speak to customers. Suggestion: do not complain to new customers that you have too much work. Always go above and beyond. I'm gonna give you one star rating. I won't say I don't recommend your business. I don't have an option to be "neutral" so I'll choose "maybe".. Because it is my wish for the highest good for everyone always. And we all have bad days from time to time. Blessings

Quality work and that's what counts. It takes time but there aren't many good cobblers in the area.read more

I've had hats embroidery with jewels and sequence stones .I've had heels cut down done.read more

Always receive service with a smile and great work!! I love my cleaners! Whether it is last minute…read moreor timely drop offs, they deliver! I just love them! Very sweet family!

Best service and very professional, friendly and trustworthy. Does quality repairs. Has nice items…read morefor sale also.

Went in with the intention to change the soles of some heels and the service was done in 20…read moreminutes! So speedy and the final product was well put together. Cash only, though

Everything was excellent customer service a very pleasant place to be. Music was wonderful. It's…read morevery clean and the seating is very comfortable. They even have a massage chair for you.

All new equipment and looks great. Large load machines-…read morenormally we use our washer at home but the machine broke down and I found this place. All brand new and the best part was I could use my credit card to swipe for the wash and dryer. Worth a try