I went to these guys in January 2023 to buy suits for my wedding in December 2023 I found the suit…read moreI wanted plus the 5 suits for the groomsmen. I paid for my suit in full on the same day €500, measurements were taken, and they told me everything would be sound as there's plenty of time, which you'd expect given it was nearly a year away.
I booked an appointment months in advance to have the groomsmen in for their fittings at the start of September 2023. I flew 3 lads over from the UK and 2 drove up from the country. When we attended the appointment, unfortunately they didn't have any of the suits I had chosen for the lads to try for the fittings! This was a little odd considering the amount of notice they were given. Anyway, they proceeded to take all the lad's measurements and shoe sizes, which took all of 5 minutes for all 5 of them! The lads were a bit taken back by this as it seemed very half arsed and they didn't get to try anything on apart from a generic blazer. Declan, the owner/manager, assured us that's all they need, and it will be sound, "don't worry" he says, "all will be good and there's loads of time if any adjustments are needed". We asked if we would need to come back in for another fitting, to which they replied 'no' it should be sound unless there's anything major, and you can have any minor adjustments done locally yourselves. I paid a further €500 towards the lad's suits and they cleared the remainder, €175 each. A full balance of €1875 paid in advance.
From here on is where the many, many issues started. I received and collected the suits and shoes in October; I flew the 3 lad's suits over to the UK myself, while on a short visit. Nearly everything was wrong, blazers, shoes, shirts, trousers etc. A few of the items fit but I had to bring a lot of the clothes back to Dublin with me and a pair of shoes. I went back into the shop the following week and explained the issues, they apologised and said they'll have everything sorted in a week or so. 2 weeks passed and I hadn't heard anything, so I called numerous times. The response was 'definitely here this week, don't worry' this was the same response for a further 3 weeks. I booked and went in for my final fitting, around a month before the wedding, only a couple of minor adjustments were needed for my suit. I then asked what was happening with the lad's suits, it's been over a month and you said they would be here. They then said the items were now out of stock, but don't worry, they will be here by next week 100 percent, and your suit will be ready too. Constant lies and blagging. Anyway there wasn't much I could do, so I once again had to take them at their word. I was very clear on many occasions when exactly I was heading down to the country for the wedding and will I have the items then as we're only a couple of weeks away! "No problem, don't worry! I guarantee they will be here well before."
Those weeks soon passed, and I called every couple of days, even dropped in a couple of times, up to the day I had to leave, same answer, they'll be here tomorrow definitely. More lies and blagging. I went into the shop the day I was leaving for my wedding, obviously very, very anxious after all the stress of not knowing if I'd even have a suit, and to my surprise, they said, the suit was back, and the other items had just arrived that afternoon. I went in to try on my suit to check all was ok. They gave someone else's suit to start with which was completely different and didn't fit, causing me more panic. I said to John, the other member of the shop, this isn't my suit. I had to tell him twice before he believed me. He eventually found my suit and to my shock, it fit apart from the trousers which they had adjusted! I then was handed the lads items that were missing and guess what! Wrong size, wrong brand, wrong material, all wrong again. I was beat at this point and asked what's happening here, and why have you constantly lied and fobbed me off, to which they said, it was a very complex process, and the issue was with the supplier, lies, lies, lies. They called later on that afternoon, knowing full well I'd already left to go down the country to the venue, and told me the items have arrived, there was a mix up earlier! (more lies)
Luckily that same afternoon I managed to contact said supplier and purchased the missing items directly from them, costing a further €400+. They all arrived a day later, in time for us to get them to the wedding, and all fitted perfectly.
Later, after the wedding, I asked Collar and Cuff if they would compensate for the extra money I had to pay, especially after all the stress they had caused me, the multiple phone calls, pointless visits to the shop and emails and messages, all of which I have kept and recorded. I was sent back €200 which was just insulting considering I didn't get what I paid for. I gave them a few opportunities to make it right before leaving this review, but they couldn't have cared less when