We paid $350 in April for a First Aid/CPR class scheduled for August 12 at 2:00 p.m. That class was cancelled because their instructor had been in a car accident. We understood that was an unexpected situation and gave them the benefit of the doubt.
We rescheduled for September 8 at 2:45 p.m. I even emailed Anna Jade, the Executive Director, to confirm our class.
Then, at 11:53 a.m. on September 8 -- the very day of our rescheduled class -- we received an email cancelling the class again. In that email, Anna Jade stated, "I will move forward to issue a refund."
It is now October 1, and we still have not received our $350 refund. We have received no follow-up, our emails have gone unanswered, and our phone calls are not being returned.
What is especially concerning is that the September 8 email offered to send us our certificates because we were now "out of compliance." Let that sink in: the First Aid/CPR class had not been presented, we had not attended or completed the training, yet certificates were being offered to us anyway.
Certificates are supposed to document that required training has actually been completed. Offering certificates when the class was cancelled raises a very serious concern about the validity and legitimacy of those certificates. I would strongly question whether anyone should accept or use a First Aid/CPR certificate representing training that was never actually provided.
We were understanding about the first cancellation. We were willing to reschedule. But being promised a refund and then receiving no refund and no communication for weeks is unacceptable.
We paid for a class. The class was cancelled twice. We were promised our money back. And as of October 1, we are still waiting for the $350 refund.
This experience has left us extremely disappointed and, more importantly, concerned about the way training certifications are being handled by this particular Angel Medic and Anna Jade, the Executive Director I was dealing with during this time. read more
