I couldn't have asked for a more compassionate place to help give me closure in the passing of my…read morevery loved Pixie. I don't even know how I found the number, but I'm glad I did. I felt seen, I felt cared for, and I felt like they gave my baby the greatest respect. When she was returned to me, I finally felt like I could breathe a little and was happy to be bringing her home. It's really the little things that people do that really turn out to be big, and they know what a grieving person needs. I'm so thankful to David and anyone else who works behind the scenes. Thank you!

The whole process of handing over my sweet pup to receiving her ashes was perfect. It was all…read morehandled with compassion and care.

The people who work here are kind and sympathetic. I have no doubt the remains of my cat Mia were…read morekindly handled. The big sticking point I have with them is that they use the US Postal Service to ship cremains. It took at least 10 days to receive them because USPS is required to obtain a signature.

We received our sweet Libbie's ashes today and we were overwhelmed with the care they took with our…read morelittle girl. The box with her footprint and the lock of her hair brought tears to our eyes. We never expected that. I am so glad that our vet uses Agape to take care of our precious furry family members.

I use Allied Animal Hospital for boarding, daycare and veterinarian services. They do an awesome…read morejob! I wouldn't trust my fur baby with anyone else. The staff are friendly and nice. They always answer any questions I have should my fur baby ever have a sick visit.

Allied has been Thomas Jefferson's vet for 7 years and we have had nothing but excellent service…read more TJ is boarded when I have to be out of town and he enjoys his time with the Allied team.

When the time came to say goodbye to my beloved dog, Cali, I knew I wanted her final moments to be…read morepeaceful, comfortable, and filled with love. After researching in-home euthanasia services in Richmond, VA, I am so thankful I chose this compassionate and professional veterinarian. From the moment Dr. Laura arrived, her warmth and kindness set a tone of peace and comfort. She was incredibly sweet, on time, and took the time to explain every step of the process thoroughly. Her gentle demeanor reassured me that I had made the best decision for Cali. What stood out most was the doctor's genuine care. She created an atmosphere where Cali felt safe and loved until the very end. Knowing that Cali was surrounded by her family in her favorite spot made the experience more bearable during such a difficult time. I cannot recommend Serene Passage Veterinary in-home euthanasia service enough to pet parents in Richmond, VA, who are facing the heartbreaking decision to let go of a cherished companion. If you are searching for someone who is compassionate, thorough, and deeply understanding, look no further. Dr. Laura truly made all the difference in helping me honor Cali's life with the dignity and love she deserved. Thank you Serene Passage Veterinary for making this incredibly hard moment a little bit easier.

From the owner: We are honored to help with a loving transition for your pet.read more

I can't speak highly enough about Helping Hands Veterinary. After taking my senior cat to our…read moreregular vet, I was told he would need extensive dental extractions that could cost anywhere from $3,000-$4,000. While researching options, I somehow found myself on Helping Hands' website, and I'm so glad I did. Their pricing was straightforward and transparent, with the flat fee including blood work and everything else needed for the procedure. When I arrived, the intake process took about 30 minutes, and the staff carefully walked me through exactly what they were going to do. They told me I could pick my cat up around 5 PM, which gave me the rest of the day to explore Richmond. While waiting, I grabbed breakfast at The Fancy Biscuit, walked around Virginia Commonwealth University, did the canal walk, learned about the history of the bridge the Confederates destroyed while retreating from Union forces, and even stopped by a brewery with an amazing outdoor area. Richmond ended up being a really great day trip. When I picked my cat up, they told me he did great. He did end up needing many teeth removed, but I could immediately tell he had been well cared for. We're now two days post-op and he's already eating again. They also sent us home with all the medication he needed. This place is absolutely amazing. Affordable, compassionate, organized, and clearly staffed by people who genuinely care about animals.

This place has become incredibly disappointing. I originally found them because they were…read morerecommended as an affordable option. At one point, the basic dental service was around $260. When I called about a month ago, the price had already increased, and now it's over $500 just for the basics. While reading recent reviews, I noticed another customer shared that their dog still had rotten teeth after receiving treatment here and ended up having to go to a different veterinarian for another dental procedure, spending over $2,000 total. That's extremely concerning, especially for those of us with senior dogs. The last thing I want is to put my dogs under anesthesia more than once because a procedure wasn't done properly the first time. My experience with the front desk staff was also frustrating. I simply asked what records and requirements they needed from my veterinarian, such as wellness exams, bloodwork, or other testing. Instead of clearly answering my questions, I felt dismissed and spoken to rudely. The conversation quickly turned into being told that if I used another veterinarian, they would need to perform their own exam anyway. It felt more like they were pushing me toward either their $500 package or their $1,700 package with X-rays rather than helping me understand the requirements. I spent a long time saving up to get dental work done for my two senior dogs, and this experience has made the process much more complicated than it needed to be. At this point, I'm considering staying in New York and finding a local veterinarian instead. It's unfortunate to see a business build its reputation on being affordable and accessible, only to move away from the very reasons so many people chose them in the first place. Even more concerning are reports suggesting that some pets may require additional procedures elsewhere, forcing owners to spend more money and put their beloved pets through anesthesia again. That's something no pet owner wants to experience.

DO NOT USE THIS COMPANY TO HANDLE THE AT HOME EUTHANASIA OF YOUR PET…read more I made the mistake of booking Dr. Jaime Pickett on CodaPet to handle the at home euthanasia of my beloved cat, Pookie, and I deeply regret that decision. Dr. Jaime came to my house and performed the euthanasia on schedule, so I initially believed that Pookie would be in good hands and that the aftercare would be smooth sailing -- boy, was I mistaken!! After the appointment, Dr. Pickett took Pookie's body with her and didn't provide any details to me about the expected timing for receiving Pookie's ashes. She also didn't provide me with any details about the crematorium where Pookie would be taken and didn't explain to me whether the clay paw print or tuft of fur that I ordered would be handled by her or by the crematorium. The lack of information made it extremely difficult for me to follow up on Pookie's cremation and the mementos that I ordered. I had to call CodaPet MULTIPLE times in order to have someone reach out to Dr. Jaime to get her to contact me so I could let her know that I had questions and concerns about my order (including for a urn charm that I initially ordered and wanted a refund for and Dr. Jaime claimed she hadn't charged me for it (but she did) so I had to follow up again for a refund). I also had to contact CodaPet multiple times to receive information about Pookie's cremation and the timing, which Dr. Jaime did not provide me. Eventually I found out the name of the crematorium (Agape) and they were great and very communicative and gave me all of the information I needed about Pookie's cremation. They also mentioned to me that Dr. Jaime did NOT include a clay paw print or tuft of fur on my order form so they did not do that before cremating my cat. Of course, this startling revelation TRAUMATIZED me and I followed up with CodaPet IMMEDIATELY to have Dr. Jaime contact me. Dr. Jaime then belatedly explained that she handles the clay paw prints and tuft of fur herself for "quality control" to ensure "good quality". Almost 3 weeks later, I finally received Pookie's ashes. Dr. Jaime told me she would hand Pookie's ashes back to me directly, but of course she didn't follow through with what she said and instead she callously left Pookie's ashes with a receptionist downstairs in my building's leasing office about 15 minutes before 11am (notwithstanding the fact that I told her I had a work call until 11am and she agreed to meet me downstairs at 11am). When I opened the bag with Pookie's ashes, it became apparent to me why Dr. Jaime chose to leave my baby's ashes with the receptionist instead of handing them to me as she promised -- the clay paw print that I was so desperately yearning for was nothing like I would've imagined. When I looked at the dirty clay that she used, I instantly had a feeling that Dr. Jaime probably reused some old clay. In fact, the clay even has random scribbles and markings on it that have nothing to do with my cat, which leads me to believe this is reused clay. (SEE PHOTOS ATTACHED) By providing awful customer service and an AWFUL clay paw print that I can't even keep due to it looking filthy, Dr. Pickett not only disrespected me, but she also robbed me of the one lasting memory I would've otherwise had of my cat's paw print. I cannot recommend CodaPet's or Dr. Pickett's services to anyone. Please don't make the same mistake I did.

I am actually a bit surprised with the previous customer reviews…read more We used CodaPet after receiving this referral from our vets office. The point of contact was very friendly and sensitive to our situation with regards to our 17 year old dog. The vet that was scheduled to come to our home contacted us immediately and was so wonderful. Her kindness and genuine compassion was comforting for our entire family. Dr. Jennifer Holman was her name, and to our good fortune, she actually treats animals at our pets veterinary office, which is Ashcreek Animal Clinic, in Ashland VA. Dr. Holman guided us step by step of her procedures, and Barney had a tranquil passing. I can't say enough about how incredible she was with our family, and most importantly, our beloved Barney. We are at peace knowing Barney is in a better place, where he can run after the balls and hike through the woods, taking in all of natures smells.