I love this place and Brittany is fantastic! I was in town and have been here twice and it's very…read morerelaxing. Brittany was so easy to talk with and my gel manicure looks great! It's located downtown with so many other places to shop and eat nearby.

From my Google review:…read more I work in customer service, so I generally have a lot of sympathy for other service workers. However, I did not enjoy my experience at Studio Monroe this Thursday at all. I booked a simple brow and lip wax, which was blocked for 15 min period on their calendar invite. I showed up to the studio about 10 minutes early and was told Katie was with another client. No big deal. I was early, right? Wrong. I waited 20 minutes past the time my appointment should have STARTED and was told nothing from the person working the front desk. After 20 minutes, I told the front desk person that I wanted to cancel my appointment, which she agreed to. I mentioned someone who had gotten there later than me being helped first by Katie, only to receive the response that that person had an appointment booked before me. So, why did someone who had an appointment before me show up later than me? I wasn't massively early, only 10 minutes. Was that individual only blocked for 5 minute appointment? Is that even possible? Was she notified that Katie was running late? Why wasn't I told there was another appointment before mine that she hadn't gotten to yet, when I first checked in? After all that, I left. Katie did reach out to me to apologize and offer a complimentary wax, which was a very nice thing to do. I wasn't overly thrilled with the outcome even though I wanted to simply keep the same shape, but was too afraid to say something since I had already made a point about the lateness. All in all, I will not be returning to Studio Monroe. I canceled my future waxing appointments I had set up with them. I had high hopes since I really enjoyed my visit to Xscape Salon under same management. I wouldn't say the wax job was bad by any means, but just not what I was looking for (i.e. my brows ended up more rounded and wider set than I like). My biggest gripe is with the front desk and customer service. If I was rating just the wax, 3 stars. If I was rating just the front desk/customer service, 1 star. Overall, met in the middle with 2 stars.

Always great service. Beautifully executed designs. I've been going here for five years and no…read morecomplaints.

Touch nails and spa is my favorite in the Grand Rapids area. I tried several out before finding…read morethem and the experience has been nothing other than positive. I have seen Max every 2-3 weeks for the past year now for dip powder and he is my favorite. I likely could go longer between appointments sine the color does not crack, but my nails are so healthy now they grow quickly. He is very meticulous in his work and always shapes my nails evenly. I don't branch out often but he was able to do a few designs for me as well. I have never had issues with fungal infections due to the cleanliness of the salon. Their online booking system is very simple to use and convenient. I have only gotten dip powder and they have a massive selection of colors to choose from.

Quality VIP Pedis for a friend and I. Friendly, efficient and great leg and foot massage. Would…read moredefinitely return. Liked the massage chairs and that they wear gloves and use tub liners.

I made an appointment on a Friday for the upcoming Monday. I needed a pedicure and a full set. I…read morewas greeted immediately by Anna. I was then led to a chair where Amy was to do my deluxe pedicure. Amy was so welcoming and did such an amazing job. I then moved over to Anna's chair to get my full set. My phone was about to die and I had a printed copy of what I wanted. My nails look better than the picture. I am so glad I took a leap and found them. I have found my nail people. Thank you V&L Nails!

The worst nails I've ever had done. She kept asking if I liked them and I would try to get her to…read morefix it and then she just kept making it worse. I told her exactly what to fix and what I wanted and ended up just giving up. I should've had her take it off and then leave. I am never going back. I tipped because I felt bad but then once I got in my car I regretted it immediately. Looks like the dollar store version of the picture I gave.

I'm a walk-in, basic pedicure - nothing fancy or extra. They told me to pick a color and sat me…read moreimmediately after I did. I couldn't decide between two colors and Emily helped me by painting one big toe with each then taking off the color I didn't like. Fast, friendly, professional. I'll definitely return.

I chose Serenity Nails Spa because of its excellent reviews and expected a professional, careful…read moreexperience. Unfortunately, my visit was very disappointing. This experience highlighted the importance of proper communication between the client and technician to ensure expectations are clearly understood and to provide safe, satisfactory service. I came in hoping to have my nails filled. I was greeted by Kim and then assigned to another technician. The technician did not speak English, so communication was very difficult. I asked Kim to help translate. I was told that they recommended starting over with a new set, although I did not fully understand the reason. I agreed. During the removal of my existing gel, the technician filed my nails and then used a piece of plastic to chip away the old gel. In the process, the top layer of my natural nails was also removed. I have very thin nails, and this was painful. I asked Kim to explain this to the technician, but communication remained difficult. The technician then began preparing my nails for tips. I specifically explained that I did not want tips because I cannot tolerate nail glue. I requested gel or powder instead. By that point, however, my nails had already been cut very short. Kim then took over after finishing with another client. When Kim asked what shape I wanted, I explained that I wanted a natural shape--not pointy or square. I tried several times to explain that I simply wanted the corners rounded. The communication continued to be difficult, and I felt that Kim was increasingly frustrated with me as a client. Eventually, while working on my nails, she suddenly began cutting them very short. When I questioned what she was doing, she told me she would not continue the service, that there would be no charge, and that she needed to cut off what she had done. She then told me to go somewhere else. This happened at approximately 6:55 p.m., when most other salons were already closing, leaving me with very short, damaged and painful nails and nowhere realistic to go for help that evening. I understand that communication difficulties can happen, but I expected patience, professionalism, and care--especially when I was clearly experiencing pain and trying to explain what I wanted. Unfortunately, the way this situation was handled left me very disappointed. Based on my experience, I would not return.

The "spa" name hooked me, but it's really just an average nail place in a strip mall. BUT INCLUDED…read morefantastic customer service. When my pedi color (opi bubble bath) wasn't set in 3 coats, my nail tech added 3 more to my big toe. Then the unthinkable.....when putting on my sandals, we both bumped that same toe. He went back to clean up and recoat my nail. You don't always find that consistency and willingness to help. I reflected that in my tip. Pedi with sugar scrub and hot towel was $35, there was another upgraded service as well. You'll find five nail stations and five pedicure chairs. Simple setup, again great customer service experience.

Love this place! They always do the best job - especially Lyn! Super friendly and great service!read more

I called right before there were taking last appointments for the evening and Tom was super nice…read moreand gracious to do a full set for me and did this awesome design too

I have come here for a few years now and still love it! I have long curly hair and have had many…read morebad haircuts in my day. Lora is an excellent hair stylist and I keep going back! I live in California and still come back in when I'm back to visit family!

Emily is amazing!! I was sorely in need of a new style, cut and color. She listened to my needs,…read moremade good suggestions and I ended up with a fabulous new style. Highly recommend. Thank you Emily!

The salon's owner, Rosie is amazing. I always walked out of here pleased with what she had done…read morebecause she listened to me. It's a small salon but I like that. Everyone is friendly.

Got a wolf cut a while back and I absolutely love it! I'm going to be a returning costumer for…read moresure! Thank you ladies