Second time at this establishment was a total disappointment. Let me start by saying, I'm happy…read morethey invested in their decor. The salon looks a lot more welcoming and bright with the new wall art, faux plants, etc. It was also pretty clean which was also a plus.
However, the service was subpar. My mom and I walked in shortly after opening (shop opens at 9AM and we walked through the doors at 9:07AM) on a Saturday morning. There were five technicians on the floor and it appeared that all of them were servicing clients. Though they appeared busy, one tech made sure to greet us and ask what service we needed as I signed in. We weren't told how long of a wait it would be and since the other customers didn't sign in (which usually has a space for you to list the service/s you are interested in), I couldn't come up with my own estimate. After approximately 20 minutes, a tech came to get my mom for her manicure. Again, no one addressed me to give me an estimate on how much longer my wait would be. Another customer walked in, signed in, and though she was greeted, she too had to sit and weight with no idea how long it would be before she was serviced. Around the half hour mark, two patrons left, but I continued to wait. After waiting around 35 minutes, I walked over to my mom and let her know that I would be leaving soon and on my way back to my seat I saw a large insect (reminded me a lot of some type of cockroach) scurrying across the floor. One of the techs, who was doing a pedicure at the time, looked around, threw a towel on it, stomped it, and then pushed the towel against the bottom of the foot basin. I was floored... absolutely floored. That may explain why I didn't leave until I had waited to be serviced for nearly 45 minutes. Once I announced my exit, the tech who was servicing my mom said something like "Oh you're leaving? I'm sorry. I can get someone help you right now, just wait." I responded respectfully letting her know that I had already waited long enough and had other things I needed to do.
After my mom completed her service, I asked how her experience was she said it was okay, but she never feels like the services provided match the price paid. When asked why she continues to come to the establishment, she said "Well it's closer to the office than the other place we go to. I don't know. They do okay most of the time." I don't know about you, but that doesn't seem like a satisfied, loyal customer to me.
I hope they can do better in the future. For now, I'll stick with Wonder Nails.