I have been ordering pens online from Andy for nearly a decade. In that time I have bought between 20 and 30 mostly vintage pens and pencils from him. The items have been exactly as described on the website and the service has always been superb. Andy is happy to advise and answer any questions by phone, shipping is prompt, items are very well packed and if there are any service issues down the line (as sometimes happens with the kind of pens I like, which tend to be 70+ years old), Andy deals with them very effectively, promptly and for a modest charge. On one occasion, a vintage pen developed a fault which could not be fixed. Andy refunded me in full without any quibbles. A highly recommended and trusted seller! read more