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    Andy Simmons Auto Sales

    5.0 (1 review)

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    7 years ago

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    Freedom Ford Lincoln of Claypool Hill

    Freedom Ford Lincoln of Claypool Hill

    (6 reviews)

    OK, so I am a nobody (exactly how they treated me). This new owner really needs to get a grip on…read morethe staff. An incident happened when I brought a very expensive car here for service. Fast-forward: My car was destroyed, and the service manager (unnamed) was unbelievably rude and dismissive! After they've destroyed (totaled) my car during service I was offered a pittance and asked if I'd like "anything on the lot that they could get me in to" What an insult!!!! So (stupid me) I gave them another chance with a lincoln I had purchased elsewhere... For a simple inspection sticker, an oil change, a tire rotation, and an alignment (on 4 different occasions) I was told (after driving one hour to get to this delership) that their "quick lane" doesnt do anything on Saturdays other "than what was already there" OK so what time did the others get there? "Oh they were already here." Just don't bother to go here. They will not help you. I've met the owner he's a nice guy on a fast train to nowhere because of the incompetent staff. Yes I realize I'm only one person... but I can tell the accurate story.

    About 8 or so months ago I had and oil change and tire rotation which the service center failed to…read moretighten my lug nuts and I about wrecked on the interstate. Fast forward when I needed them to only check to see why my service engine light was on ( didn't request them to fix it just let me know what was wrong and I would make decisions from there) and they didn't have anyone who "had the time" to do this. First of all the process takes less than 5 minutes and second I had an appointment that I booked and they tried to reschedule me via email versus picking up the phone and calling. Poor customer service at best. An if I was to ever purchase a vehicle from this organization I would have to find a different place to have it serviced.

    Andy Simmons Auto Sales - car_dealers - Updated May 2026

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