Bob gave me great advice on how to select and maintain a car and steer clear from unnecessary sales…read moretactics. He accompanied me to the dealership and was so helpful in this process. It could have been such a nerve wracking process, but Bob has tons of experience and was able to answer all of my questions and concerns. I'd highly recommend Bob and his stellar service!

Great showroom, fair price. Johnny Hoy in sales and Jami in finance were kind, friendly and…read moreprofessional. Excellent communication.

I didn't end up purchasing a car from here but Eric was very communicative throughout the whole…read moreprocess. He took care of my concerns up front. I would be comfortable working with him on a car purchase in the future.

Eric was amazing with how he educated me on all things EV. The cars were in top-notch condition and…read morethe prices were great.

If you want a great experience, ask for Josette! She was so helpful and kind. She answered all my…read morequestions and concerns and she felt very genuine. I loved working with her!

I took my 2015 Ford Escape to AVF. They were great! Everyone was very friendly! I will definitely…read morego back there! Susie C

I purchased a 2021 Lincoln Nautilis brand new off the showroom floor. It currently has 39,800…read moremiles. Whenever I open the driver side door, there's a loud cracking sound, took it to Lincoln collision center in Lakeville and they gave me an estimate for $7500 to replace cracked door hinges that on a Ford escape is a manufacturing defect. Also, I've read a lot of other people complaining about the same problem because the door is too heavy for those cheap hinges they put on. This is horrible customer service, this is not even safe. They offered to pay half of the 7500. That is still insane. That is a manufacturing defect without a doubt, I already filed a complaint with the Better Business Bureau so we'll see what happens, probably nothing. I've had Lincoln's since 2002, Continental, the MKX and now the Nautilis and I'll never get another Lincoln ever again. This sucks. Lincoln should accept responsibility for their poor selection of metal to support such a heavy heavy door. I think they should classify it as manufacturing defect and pay for the whole damn thing. This vehicle is like new still.

I needed service for my wife's suburban. Scott in service helped me out. Very friendly, outgoing…read moreand helpful. Was very open and punctual and told me exactly what was going on with the truck.

Unprofessional as heck. I was sitting in the office waiting for them to bring up a car for 20 min…read more "It's just getting done with service he's getting it ready and pulling it up now" I walked to the back and Dennis my sales guy still hasn't found the car I'm looking for. Thanks guys for the water and wasting 2 hours of my day lol.

Very inattentive. Spent 5+ hours to be told that my file was moved in line by another salesman…read more Credit wasn't run until LATE Monday though I was told it would be taken care of first thing Couldn't get me the rate I signed for. Bought and paid for full coverage insurance bc they required it. Out $250 for no reason and had to wait over 36 hours to find out they couldn't do the deal as promised. Waste of time and stress.

**MAKE SURE YOU ARE CHECKING REVIEWS FROM FB, GOOGLE, YELP**…read more Don't buy from here, they sold us a car with the engine light on. JT said it was because they changed the battery and to give it a couple weeks. If it didn't turn off to bring it in. We didn't feel comfortable driving it so I went to O'Reillys and I used the diagnostic computer.The issues it brought with JT, this man talked to my husband in a way that you should never talk to a customer. He was so disgusting, I couldn't believe it. This man knew what the issue was and made sure people didn't tell us. In the end we ended up paying $565 dollars on a car that already had it on and sold it like that. It makes me so angry that we still had to pay for it. No compres aquí, nos vendieron un coche con la luz del motor encendida. JT dijo que fue porque cambiaron la batería y le dieron un par de semanas. Si no se apagara para traerlo. No nos sentimos cómodos conduciéndolo, así que fui a O'Reillys y usé la computadora de diagnóstico. Los problemas que trajo con JT, este hombre le habló a mi marido de una manera que nunca deberías hablar con un cliente. Era tan horrible que no me lo podía creer. Este hombre sabía cuál era el problema y se aseguró de que los trabajadores no nos lo dijera. Al final terminamos pagando 565 dólares por un coche que ya lo tenía una luz ya encendida y que yo no cause y lo vendieron así. Me molesta tanto que todavía tuvimos que pagar por ello.

Major boo boo on their end! Bought a Mazda 6 from Enterprice…read moreonly to find out the oil filter panel cover wasn't there?! They asked "Why would you change your oil if you just bought the car ?" Well it's a good damn thing I did, Fools ! Seriously?

The best car buying experience I have ever had. Purchased my first hybrid vehicle. Bertram Walker…read morewas the best! I will never buy another car anywhere else.

12/9/2023 Had an…read moreinteresting experience with the Walser Auto Group. I was interested in a preowned car at their Chrysler Jeep store in Hopkins, showing their "Up Front (No Haggle) Best Price" on the windscreen. I was interested enough to started discussions with their Customer Specialist. The following day I find the car was moved to their "Walser Experienced Auto" store in Burnsville with a new "Up Front (No Haggle) Best Price" $2,399.99 Higher than their Hopkins store had it priced. I contacted the Customer Specialist along with the General Manager at the Burnsville store and asked if they would honor the previously posted price and was told NO, the new price was the UP FRONT (Haggle Free) BEST PRICE. Really? Since when do cars go up in value based on location in the same metro area?? In fairness I will say that the communication and response time with their staff at both locations was excellent and appreciated! I do however question the ethics and definitions used by the Walser Group regarding "UP FRONT (No Haggle) BEST PRICE". Is it possible that used car marketeers have learned nothing, given what they have experienced over the last 4 years? Are they still playing games? Spoiler Alert ... Your Buyers are Smarter Than This!! Please Do Your Research!! No Metro Dealer is the only game in town..... Thanks, MRR

I wanted to love buying a car here…read more I came in test drove one car. Went home, called my bank, got a check for the whole amount, called them and told them I would be in the next day to hand them the check and pick up the car. I arrived, the car was dirty, had 1/4 tank of gas and they made me sit there for an hour while the guy filled out the paperwork and continued to try and sell me one thing after another while having his manager come over. Why would I want a maintenance warranty from a place that couldn't even do basic things right? I did all the leg work for them and the customer service was rude, lazy and I wouldn't recommend them at all!

Bought a used Honda CR-V from here. The seller, Rob, is very nice and sociable, and kept me…read moreup-to-date on whether the car was available for buying, and was very accomodating on the test drive, going so far to offer meeting me half-way with the car so I wouldn't have to go so far. The car itself is in great condition, and came with winter tires, which has been an incredible expense saver.

Had a great experience with Rob at Octane Automotive in Burnsville. Super friendly guy, and his…read moreattention to detail and follow through were fantastic. Loving my new Honda CRV and will back soon for our granddaughters first car!