If I could give this place zero stars, I would. We purchased a vehicle and had it for barely 6 months and throughout the duration of this time the car was brought in to be repaired 3 to 4 times with no repairs to fix the actual problem. We tried many times to go into and speak with the office about what we could do after the car broke down in another state, we paid to have the car diagnosed as well as other repairs needed to have a proper diagnostic test ran to find out there was a cracked valve in the engine. The bill for the repairs were over $9000 and the dealership refused to go ahead and either pay for the repairs and let us pick the vehicle up at our own expense afterwards or they wanted us to pay a certain amount in order for them to pick up the vehicle and bring it to their mechanic that did not fix it initially. After many additional visits with the office, we spoke with the office manager at the Vandalia location and was directed by him to wait so the owner could get in touch with us and discuss what could happen next. After close to a month of zero communication and multiple visits to the location in Vandalia, we were told that they would take ownership of the car and the loan would disappear. We were also told that they would not come after us for the vehicle since they do not have the vehicle. We asked for a phone number to speak with the owner to possibly set a meeting up with him since they refuse to give us any phone number to contact anyone since they only have personal phone numbers. The general manager proceeded to come out of an office and become extremely hostile and aggressive. Once we let him know that a lawyer would be involved just to ensure what they said, and to follow through since they refuse to give us a paper stating that we would not be held liable and they would not come after us for the vehicle. I have spoken with multiple people that have said they have had similar experiences, cars breaking down, and they refuse to fix them properly, which cost them a lot more in addition to purchasing the vehicle and high monthly payments. I have spoken with multiple people at two Bank locations that have said that they've had multiple issues with this location in setting up payment arrangements in properly. Multiple bank employees have had issues dealing with Anderson and the location in VAndalia trying to get in touch with someone to help the customer fix their payment situation or zero communication at all. I do not recommend this location as any type of business that someone should work with. Best of luck to anyone that has dealt with this business and future folks deciding to go this route with that location. read more

if you want a lemon and an extra headache please but a come from these folks. literally 24hours after purchasing the car it wound not stop shaking and wouldnt go over 40miles an hour. they do everything so they benefit and make money. Times are hard and for them to be playing with peoples money is super disappointing. wouldn't even recommend them to my worst enemy read more

Sales team is awesome to work with and will work with you! They don't care about your credit or anything like that! I was in desperate need and they tried everything they could to get me into a new vehicle and I absolutely love it! They also offer a warranty which is a huge relief when purchasing a used vehicle. read more

very poor experience. had deal with tax return and before could get everything they took my car.