1-Star Review: Dr. Venkat Thota at Wichita Falls Cardiac Care - Turned Away at the Gate by Rude…read moreGatekeepers, Derailed My Emergency Surgery I drove a grueling hour from Cache, Ok to Dr. Venkat Thota's office at Wichita Falls Cardiac Care (1518 10th Street) for a vital initial cardiac clearance to clear the path for my emergency neck surgery. My surgeon was adamant: Nail this ASAP, or the op gets pushed. I powered through pain and traffic, arriving 15 minutes early with my nerves in knots--only to be stonewalled at the check-in desk by two of the rudest, most uncaring women I've ever encountered in a medical setting. I never even made it past that barrier, let alone saw the doctor. Their negligence didn't just waste my time; it torpedoed my surgery timeline, leaving me in agony and uncertainty. If your health hangs on a specialist's input, this place is a minefield--avoid at all costs. Picture this: I hand over my ID and insurance, explain the urgency, and ask about my slot. That's when the bombshell drops--at check-in--they'd changed my appointment date without a peep. No call, no voicemail (despite their later BS claim), no nothing. Just a casual "Oh, yeah, we moved it" from Woman #1, like it's no big deal. I push back--politely at first--explaining the surgery stakes, the hour-long trek, the escalating neck pain. She shrugs, turns to her colleague, and they tag-team the dismissal. Woman #2 chimes in with a smirk: "We tried to leave a message--guess you didn't get it." My phone? Empty log, zero evidence. When I ask to speak to a supervisor or at least squeeze in today, they freeze me out: "Doctor's booked. Next!" No empathy, no alternatives, just two stone-faced sentinels treating me like a nuisance instead of a patient in crisis. A door slam before I could blink. No exam, no clearance, no shot at Dr. Thota's "expertise." Their "oversight" forced my surgeon to delay the neck procedure by weeks--turning a manageable emergency into a nightmare of mounting pain, lost wages, and what-ifs that keep me up at night. This isn't customer service; it's a blockade run by employees who clearly clocked out emotionally years ago. I've fired off complaints to my insurance, and the Texas Medical Board, armed with timestamps, call logs, and every humiliating detail--because no one should endure this, especially when surgery's on the line. Wichita Falls has cardiologists who actually care--seek them out before this duo derails you too. 1/5 stars. Sworn off forever, and spreading the word far and wide. Plastering this across Google Reviews, Healthgrades, Vitals, and Yelp. North Texas!!

Do NOT send your family member to this facility. They are very RUDE & Unprofessional. The staff…read morehave no compassion for you or your family member. They do not care if you have concerns regarding your teenager & you live hours away. They will not address any questions or concerns, The staff will give you the run around & refuse to let you talk to them on the phone. The staff will hang up on you & not return your call or answer the phone. What health care facility does not want family involvement? & how many codes can you really have at a Mental health facility? They will not tell you the truth. It is always excuses. Major concerns regarding this facility & the treatment of patients & their families.

I am 43 years old and was diagnosed with bipolar and ADHD in 2013. Kimberly Cullar works for…read moreBlissful balance works under Dr. Wieck, she was so cruel. I left her office and couldn't quit crying. As I was doing my evaluation and giving my past history she looked over to her assistant and said "can you keep up with her?" I was so humiliated. Yes I'm sure my anxiety and ADHD was kicking in but she is a healthcare professional so act like a professional. I RECOMMEND TO NOT GO SEE HER she is very unprofessional.

I've had so many problems with this facility at this point, they're unhelpful & rude. i've switched…read moredoctors twice with them because the first was a bully. please get help elsewhere.

Very unprofessional, canceled my appointment without even telling me till I walked in the door, had…read morebeen waiting since December to get in which now it's February, told me I had and on the phone appointment on Tuesday I ended up calling and they go oh it was in the office after telling me it on the phone then reschedule me to Thursday so I show up and they say "oh it was canceled and rescheduled to Tuesday. And I had said I have to work Tuesday. Very very bad communication and services.

Kym and her staff go above and beyond!! I have been a patient of hers for 6 years! She will work…read morearound my work schedule. She has always explained my treatment plan on my level so I fully understand. She will always do what's in your best interest to help with your mental health!!

5-star - Excellent clinician based on her history-taking, listening, and questioning for clarity…read moreduring our son's first visit. 5 star - Excellent clinician knowledge of medications with complex combination therapy 1-star - Condescending, negligent front office based on patient treatment and lack of listening skills regarding address update. 1-star - Disorganized front office staff regarding our son's prescription not being sent out the first week it was requested (for refill of Schedule II drug needing paper Rx) 0-star - Unapologetic front office staff based on the reaction to our follow up inquiry about our son's missing prescription (for refill of Schedule II drug needing paper Rx) 2 weeks after the initial contact.

I used to think the world of Dr Butera and his sympathetic and informative attention regarding his…read moreability to recall very sensitive issues about my history. Kudos for running late for appointment to review key issues. I was late diagnosed with ADHD in September 2012. This month I had issues that caused me problems with paying $67 and was cut off from med refills. When I ended up in the hospital, my meds were refilled except for ADHD meds. When I asked why, Dr Butera said to wait for other meds to regulate, leaving me feeling foggy and like a zombie.

Saw Gifty and she was absolutely useless! Thank God I had insurance and only had to pay $40 but got…read morenothing. Told her antidepressants do not touch my anxiety and was honest and said I had a hydrocodone addiction years ago and got off them with Suboxone. Was told that it would be a disservice to me to give me anxiety meds. Just go back on Suboxone and antidepressants (that don't work) Wouldn't recommend to my worse enemy! She thought being addicted to pain pills and benzos are the same thing which maybe is for some but if I take to many benzos I pass out! Don't waste your time and if you do lie lie lie because honesty gets you nowhere at this place. She uses everything against you and says therapy cures everything.

This place is horrible. I have extreme anxiety and panic attacks and I lost my insurance for a few…read moremonths and when I got it back they wouldn't see me any more. I had been going there for over 2 years and seriously need help. It feels like I'm having heart attacks each time I have one. The receptionist Valerie is completely awful and said she doesn't care if I die. I told her I was suicidal and it would be their fault if I committed suicide because she wouldn't see me and she said oh well. What an awful thing to say and an awful attitude to have. I thought psychiatrists were supposed to help people, but this place sure won't. Don't waste your time with uncaring, unprofessional people whom are out for themselves.

From the owner: Rose street mental health care has offered comprehensive mental health services to the Wichita…read moreFalls community and surrounding areas for over 35 years. Rose street offers a wide range of mental health services with more than 20 mental health clinicians on staff. Our professional staff is represented by adult and child psychiatrists, psychologists, social workers, addictionologists, psychiatric nurse practitioners, and licensed professional counselors. The substantial experience and expertise of the clinical staff allows Rose Street to provide sophisticated care to a wide range of patients. Call us.

Do not go to work here unless you want to be called a liar every time you call in even with Dr…read more notes. Not one employee is happy and it's drama every day. Honestly it's the staff. I feel the patients and hours and pay and benefits are good but the schedule sucks and the staff is straight up gutter trash. Worked there 8 months and didn't even get a call when I quit. Texted my boss 6 times and never got a response the only time he replies is if he wants in your pants. They love to act like you commit crimes and write you up for the most petty stuff and if you plan on making friends good luck with that. Unless your 20. Only got a star because 1 is required.

Recently, I was admitted to North Texas State Hospital for Major Depressive Disorder…read more I have been admitted to other nearby hospitals that specialize in behavioral and mental health, so I thought I knew what to expect. The admissions process wasn't terribly long, but it was a bit longer and more thorough than the other hospitals' admission processes. After being officially admitted, the staff drove me to the next building (it's a campus, sort of), I was shown around the wing that I belonged in. In my room, there were two other beds, besides my own. I had a closet for my belongings (that the staff locked, so that my belongings were safe). It was not a hassle to have the staff unlock my closet. The pillow given to me was new and it had my name on it. The "day room" had a television set and an area to play card games and use stationery items. The other gathering area is where the radio was played. Patients were able to ask for a specific station, unless the music was triggering for other patients. The dining room was downstairs. There were 2-3 large cafeteria tables (similar to those seen in public school cafeterias). There were also two more-solitary tables for patients to choose from, in case they needed more proximity from others. The food was more than adequate and I gained at least 2 pounds (which was a positive, for me) while I was there. By the time I was discharged, I had less of an appetite for processed junk foods - because my taste buds had become accustomed to healthier foods. A nutritionist spoke to me about my nutritional needs and preferences. Double portion is offered, at their discretion. -- The staff at North Texas State Hospital were more professional and attentive to my mental health needs than any other hospital I've been admitted to. My treatment team met with me twice, during my 7-day stay. Psychiatrist, social worker, psychologist, and others. There were also registered nurses, licensed vocational nurses, medical doctors, and psychiatric nurses' assistants. During my stay, there were classes to attend. When I was given an orientation, I chose which classes best suit my educational and recreational needs. The rehabilitation specialists were the teachers, I believe. My psychiatrist prescribed medication, which I began taking on my second day. Within two days of medication, I began to have genuine hope for my life again. (Your Mileage May Vary - AKA - each patient's experience is different.) After I adjusted to my medication to the point that I was able to re-join society (happily, at that), the discharge process began. Thank you to the staff of North Texas State Hospital. You were amazing!