Dr Brent was very thorough and good listener. Office staff is very attentive and nice.read more

Dr. Wetendorf always takes the time to see me even on short notice when possible. He listens to me…read morewhine about whatever it may be. Not only does he have excellent customer service he is just an all-around good dude!

Takes an act of Congress to become a patient there. I live right down the street and it would be so…read moreconvenient cuz I have to go across town to the clinics of North Texas to see a doctor that I'm not even fond of nor is he fond of me? I've notified sissy Blackwell's office and no one ever caused me back. I drive by there daily and there's never any cars there therefore I question Is it even open?

From the owner: At Clarity Direct Care, we're changing the face of primary care and breaking down the barriers the…read morecurrent healthcare environment has created between you and your doctor. We believe the doctor-patient relationship needs to be repaired by bringing an old concept into the future. You'll have direct access to your physician when you need her, with no one else in between. You'll be able to use whatever form of communication you desire, whether it be a face to face visit, a phone call, a text message, or even a video chat to access your doctor at most anytime. You won't spend hours at the office waiting for the doctor because each patient gets 30 minutes to an hour, and there will never be a "one problem" limit during your visit. You'll save on insurance costs because we negotiate with the lab and imaging centers to give you the lowest prices for these services, often times hundreds of dollars lower than your insurance costs with the same services. We are here to advocate for you. We make your health our number one priority, and we do this by removing the middle men, making care affordable, accessible, and valuable, and restoring trust, open communication, and the personal relationship with your doctor. ​ Join the revolution in healthcare at Clarity Direct Care.

I had spinal surgery and after three and a half months had stopped improving. I was referred to Dr…read moreWorkman at Pain Rehab of Wichita Falls. I was cautious after reading the negative reviews. From the moment I arrived I was treated with respect by friendly staff. The doctor did a full workup and talked about different methods to get me back to mobility and off the medication. I could not be more impressed. Very happy with the entire staff.

I was treated like I was not a patient. I was treated like I lied when his people never called to…read moreschedule MRI appts. He was so rude and insulting, I suggested he may call one of my physicians if had any concerns. Then came the final question, I held my temper because at that time I wanted to "Slap" his face and walk. Quite shortly there after I did.

I originally wanted to give 5 starts and shout from the roof tops how grateful I was to have been…read morerefereed to this doctor. That was after my first visit, in Feb. At that visit my only misgiving was that she prescribed me meds without looking over my chart to see that I was already taking those meds. I put that aside because the rest of the visit was great. I was sent for my ankle issues, but when she saw my toe that I couldn't get anyone to help me with since Nov. and immediately helped. She listened, called my primary for xrays and information, she sent me to get blood work, xrays, mri & made referrals to doctors that would help before scheduling my next appointment. Found out I have an infection in the bone of toe that's EATING the bone! Second appointment, in April, she's upset the toe isn't better and my surgery was cancelled (because of covid 19) she stated that I should be on better antibiotics & she resent me back to the previous referrals. Allowed blood work done at my regular clinic and not hers. It was a very quick visit, with her nurse being with me more than her. Ankle was again not looked at, but x-rayed when I asked the nurse to request something be done. I thought she'd come back in and look at it but she didn't. Third visit, July, I was sent to the Nurse Practitioner who did nothing, but read my chart off to me and ask a few questions before trying to leave the room. I mean, she was half out the door when my shock wore off and I asked if she was even going to look at me. She said, for what? I'm not kidding! I told her I could barely move my ankle and was swollen from knee to my toes. She sat down and looked from across the room at me, never attempting to come close or touch the swollen parts. She asked what I wanted her to do and said she'd order an MRI of ankle, but instead she pawned it off on the doctor that had ordered my toe MRI. "To save me time." (that's what I was told when I called to ask why it had been pawned off.) It wasn't approved by insurance because that doctor wasn't treating me for my ankle and hadn't ordered to x-rays that had to precede the MRI request, Dr. Cooper had. Before fourth visit, receptionist was very polite and understood my concerns since both doctors Dr. Cooper referred me to are now saying they can't do anything more until Dr. Cooper signs off on it. Receptionist moved Sept. appointment to Aug. Just one week after MRI results so a plan can be made. Dr. Cooper told her to work me in. Fourth visit, I again drive an hour, take off 3 more hours of work to be there and guess what? Dr. Cooper isn't there!! They tell me I have to see nurse practitioner, who can't make a decision on surgery or not so I refused. I was livid!! I asked why wasn't my appointment cancelled? (R) Dr. Cooper didn't want anyone to miss their appointments. My chart states I'm not going to see NP again, you should have called and given me the choice. why didn't you? (R) We didn't think about it, we are so sorry for the inconvenience, but if you don't see NP today the next appointment we can give you is in Dec. I demanded my $40.00 co-pay back since I hadn't left the reception room, told them to get Dr. Cooper butt up there or someone that can tell me if the bone eating infection was gone or not so I could get save my foot. They asked me to sit and 5 minutes later a nice Nurse asked to speak to me in NP room. She took down note and said she would give them to Dr. Cooper to call and talk to me next week. She had called the other doctors to find out why they weren't continuing treatment and because a receptionist at the infection control said "The infection must be gone or doctor would still be treating her." the nurse decided it must be gone. Neither one took into account that the infection doctor & her nurse both told me they didn't know. The MRI was inconclusive since it wasn't compared to the previous one. She couldn't tell if it was infection or arthritis but she couldn't continue the antibiotics because of the reaction I was having to them. She advised me to see the surgeon and Dr. Cooper, but nope this sweet nurse and receptionist decided I was all cured, nothing to worry about. No surgery needed, just call if anything happens and they will work me in. She then refunded the co-pay & scheduled an appointment for Aug. 31.

Such a wonderful staff and physician. They know their patients well, treat us with respect and…read morecompassion, and are always going out of their way to help us. Angie (nurse) and Dianne (physician) did more for me than any doctor ever. They got me on my feet when I didn't feel like walking. So sad I had to move away. My new doctor has some big shoes to fill!

I've generally had good experience with UR but two recent experiences warrant attention. I arrived…read moreat the ER mid morning on a weekday, and it was hours and hours before seeing a doctor. I know the staff has to deal with a huge load of folks using it as a primary care facility, but something needs to be done about the wait. Is it possible to develop a walk in clinic for those needing primary care, and save the ER for emergencies? Second, I was asked to schedule two tests by my doc after he contacted UR. I had been in a state of distress for weeks, and the earliest they could schedule one of the tests was several weeks away. The earliest for the second was six weeks in the future. That is unacceptable. UR is generating huge sums of money as a non-profit hospital. Where is it going? Probably need to buy a few more machines for radiology.

The ER waiting room kinda takes awhile. But once they get you proceeded in, the nurses and doctors…read morewill make sure you're taken care of.

I am 88 years old and had a stress test last March and was NOT notified by Dr. Palmer or his staff…read moreand I could not reach him or anyone in the office to let me know the results of the stress test. After several attempts I figured no news is good news. Month or so later I got weaker and weaker and went to another cardiologist and found that I had 4 blocked arteries 90-95% since March from looking at Dr. Palmer's stress test and this is October.....after a further testing I had to have open heart surgery. Dr. Palmer should have let me know about my blocked arteries...Thankfully I found another cardiologist.

TERRIBLE!!!!Waiting time is minimal 3 hours..staff is rude and office is extremely unprofessional…read moreand unorganized and the office manager is Dr Palmer's wife so you can't get any help anywhere from anyone concerning there incompetence in the office due to wife being the office manager please take my advice and go somewhere else.

I love this doctor and everyone in her practice. I highly recommend her to anyone. She listens to…read moreyour concerns and is truly interested in keeping you healthy.

Just don't. These people don't want to actually help you. It is really sad that a neurologist…read moredoesn't care about a person experiencing tremors and massive pain. They will not follow up with test results. Some of the test they use are inhumane and result in even more pain and bleeding. There are older doctors with newer more humane treatment plans. This doctor prescribes medications that actually cause symptoms that would make it seem you need to continue to pursue this avenue of treatment. If you have or are a true advocate for a patient that needs neurological treatment do not use this "doctor"

She is absolutely wonderful! She is confident and also has fantastic hair, very happy I went to…read moreher! Even the staff was great and very professional.

horrible service in the ER! tried to ask a nurse when my friend would be discharged after waiting…read moreover an hour. a nurse named Sonya looked at me, typed on her computer then stood up and walked away. We have been here waiting for over 2 hours to be discharged. meanwhile the waiting room is full and there are no rooms available to help them bc they aren't discharging the people that are ready to be discharged.

To Whom It May Concern at UT Southwestern: United regional…read moreUnited physicians I am once again in severe bladder and urethral pain due to years of mismanagement and clerical errors within the UT Southwestern system. I have confirmed diagnoses of colonic inertia and pelvic floor dysfunction. I failed both the rectal balloon expulsion and sphincter pressure tests, and imaging shows chronic stool retention. Despite this, I was dismissed by a bariatric specialist after explaining I haven't eaten, drank, or passed stool normally in nearly five years. Instead of coordinated care, I was referred to pain management and placed on opioids, which have worsened my motility. I am now 41, completely disabled, and left with a deteriorating system that should have been treated years ago. Accessing proper care has become nearly impossible. Because "constipation" was attached to my chart, the non-medical call center continues to misroute my referrals. My husband has driven me 2.5 hours multiple times to the wrong clinics--where doctors immediately dismissed me because I was scheduled incorrectly. I am beginning pelvic floor physical therapy, but I am exhausted, overmedicated, and without consistent care. I have done everything to advocate for myself, yet I've been ignored and harmed in the process. This situation is unacceptable, and I need urgent, medically appropriate intervention. Sincerely, Chelsi Carver After being completely dismissed and referred to UT Southwestern, I am still in chronic pain and haven't been back to work all in the name of "clerical errors" The shall include United regional Hospital emergency room, United physicians group and any medical professional that I've seen in Wichita Falls at this point I should not be disabled and thrown to a pain clinic on opioids which worsens my condition when I have been proven to have a motility dysfunction due to my gastric sleeve, and I've been completely bypassed and dismissed by three Bariatric doctors when my G.I. doctor tried to tell them in the beginning that I had an issue my G.I. doctor tried to get me into UT Southwestern for motility took seven months due to clerical issues, so not only worsening my conditioning, but also making it to where it's gonna be harder for me to recover if I even can recover at this point. The only doctor in Wichita Falls that I can say has been 1000% is the pain doctor which would be insane in a normal world but Dr. Mark Workman cares about his patient listens to his patient answers his patient whenever he's not even on call his nurses are outstanding And they knew that I never wanted to be on opioids and I was given no option it was supposed to be a short term thing, but due to lack of communication, clerical errors and doctors denying and refusing to read my chart, my notes or communicate with each other I am less disabled. I am going in today to be taken off of the opioids as I've been treated as a drug seeker every time I go to the ER asking for a simple enema. This is past insane. I can't be the only bariatric patient being dismissed as IC or UTI I was put on rounds of pick lines antibiotics for five years that have completely killed my immune system and opioids, which I've had horrible impact on my severe motility issues. They dismiss and refer dismiss and refer and refuse. It can't be legal.

Only my second appointment here but, this place is really impressive. You're immediately greeted…read moreat the door by a retired gentleman who offers you assistance or guidance. Then to the front desk where you meet one of four very nice ladies, or two at once as in my case because, I gotta kid with both sitting within reach. Debbie and Rose are so fun to deal with and make such a journey a pleasant one. The gent in Radiology was nice, although his name was not caught, as my visit in their was quick. My primary clinic nurse here so far has been Jayme, and she is so kind! One of the biggest prettiest smiles in the place. Got to bump into Michelle briefly. She will be my surgical nurse practitioner. Another very kind person! Denna was very fun too with my X-Ray jokes. :-) Dr Sheen was pleasant to visit with and understood my needs and immediately had me transferred to Dr Schacter. I'm getting a knee bilateral and Dr Schacter is the only one in town doing them. He was very kind and a great patient-doctor demeanor on our first visit. Answered all my questions. After the visit with Dr Schacter my surgical appointment is confirmed and I head into their on-site financial office. Chana is the lucky one that drew my straw and she was a real joy to work with. Makes all the worry go away when they do whatever they can to set you up to pay for the procedures. Helps to lift that worry off your shoulders. As of this writing, I am one week out from the surgery. Will drop back in and update after the surgery. Probably a couple months later so that I'm not influenced by the post surgical narcotics and pain. ;-)