I would not recommend this accounting firm. I am writing this review because I think potential…read moreclients should know about my experience before deciding whom to trust with something as important as their taxes.
I paid this firm $500 to prepare and file my 2023 tax return.
I did not discover until 2026 that the IRS had never received my 2023 return. When I started asking the firm what had happened, I was told that my return had been mailed in 2023 because it could not be filed electronically without my former husband's Social Security number.
Later, however, I was told something that did not make sense to me. I was told that my 2023 return required my signature before it could be mailed.
That immediately raised an obvious question: If my signature was required, how could my return have been mailed in 2023 when I was never asked to sign it?
I repeatedly tried to get an answer to this question. I made phone calls and sent multiple emails. Some of my emails went unanswered. Instead of receiving a simple explanation of what happened, I felt like I was given the runaround.
There was another issue that concerned me just as much.
During conversations about money I owed the IRS, Trish told me to essentially "pay the IRS for the rest of my life."
Fortunately, I happen to have a friend who is a tax attorney. I spoke with him about my situation. He explained that you do not assume someone will pay the IRS for the rest of his or her life. He explained, in understandable terms, that there are rules, time limits, and different possible ways tax debt may be handled depending on a person's individual circumstances.
In approximately 20 minutes, the attorney gave me more understandable information about my situation than I felt I had received from Hueston & Company (the people I had actually hired and paid).
That realization was concerning.
I was lucky because I happened to know a tax attorney whom I trusted enough to call. Many people do not have that resource. If you hire a CPA because you do not understand taxes yourself, you have to be able to trust that the information you are receiving is accurate and that the professional will explain things when you have questions.
I then spoke with Anthony, the owner, and told him about Trish's statement that I should essentially pay the IRS for the rest of my life. He laughed about the comment twice. I did not receive an apology.
During that conversation, Anthony also told me about a situation in which his firm had helped the IRS collect money from one of its clients. That did nothing to address my concerns or answer my questions.
By this point, my concern was no longer just about one tax return. I no longer knew what information I could trust.
I continued trying to get answers about what happened with my 2023 return. I wanted an explanation in writing: Was my return actually mailed in 2023? If it was, how was it mailed without my required signature? If a mistake had been made, I wanted someone to acknowledge it and explain what happened.
I never received an explanation.
After months of trying to get answers, I requested that the firm refund the $500 I had paid for my 2023 tax preparation.
Anthony has now sent me the $500 refund.
There was absolutely no explanation with it. No answer to the questions I had repeatedly asked. No explanation of what happened to my 2023 tax return. No apology.
I appreciate receiving my money back, but the refund does not answer the questions that led me to request it in the first place.
Mistakes can happen in any business. My reason for writing this review is not that something appears to have gone wrong with my 2023 tax return. It is how my concerns were handled afterward.
I experienced conflicting explanations, unanswered emails, difficulty getting straightforward answers, comments about paying the IRS for the rest of my life, the owner laughing when I raised my concern about that comment, and ultimately a $500 refund with no explanation or apology.
What concerns me most is the amount of trust we place in professionals who have knowledge that we do not. A knowledgeable professional can help someone tremendously. But when the information is inaccurate, unclear, or not properly explained, a client may make important financial decisions without even realizing that he or she should be asking more questions.
I was fortunate to have a tax attorney I trusted who could help me understand that I needed to ask more questions. Not everyone has that.
If you are considering hiring this firm, my experience is something I believe you should know.
Based on my experience, I would not recommend them.
