West Coast Accounting has all new staff with new owner who is going to ruin Mike and Terry's wonderful business. Dropped off my taxes March 10th, I was told it would take two weeks. Really I'm retired, not working, it should be easy; the girl agreed 20 minutes. I called every week, I was told they were done on Mar 12th but waiting for review. I am retired not working, what is to review? What level of accountant did my taxes? I kept calling, was told Dawn was out of town, no taxes to be processed until she returned. APRIL; tax time! Called and was told they were waiting on something, what could that be? Calling April 9th, was told Dawn had 100 customers to review and would do them over the weekend. April 14th called to see if done, just an answering machine now. Left message, that tomorrow was April 15th; I would be in to pick up my documents, please have them ready. Apr 15th 9:00am West Coast Accounting, 4 other very unhappy customers. I instructed the receptionist to please get my taxes, again was told they are in review. I requested a copy of the extension they filed without my consent, and my documents and upon opening the envelope found them untouched! The truth, they never attempted to process. This new owner Dawn is not reliable, the girls lie, no level of courtesy. The receptionist did not apologize or seem to care at all. Fail no star. read more