I would say I am sad to write this 1 star review for a small company but with their response to our last service I am not.
After finding Kelt at Andale here on Yelp, we gave him the opportunity to earn our long term business. However, after coming out just a few times we had an issue with him about adequately vacuuming during his visit 3 weeks ago. However he came back that same day and spend another hour fixing the issues. After deciding we would give him another chance today, this visit was the worst to date.
Perhaps we have unreachable expectations but we came home today to the following:
- Dog hair and dust on my desk, behind the bathroom faucets, around everything that wasn't moved.
- They did not wipe down our kitchen table, clean the glass on our living room tables or cleaning the crumbs on my family room side table.
If they can't do these basic things, we are wondering what else they didn't do that we expected them to do.
I texted the following pictures to my wife when I got home from work today and after we discussed it later in the evening we sent the following message:
Hi Kelt,
I just got home after a long day at the office.
I'm quite perplexed about the cleaning service today.
The same issues about not vacuuming are still a problem. Additionally, the bathroom counters were not cleaned in the master, the house has several locations that weren't dusted...please help me understand what was completed today as I'm struggling to see how the service was completed.
Please advise - At this point, we would like half of the cleaning service fee back and part ways.
His response was as follows:
Dear Mrs. C you're contacting me at 1030pm, 12hrs after services were rendered
I don't owe you any fees I completed all cleaning projects
Im sorry you feel we don't meet your standards
Im terminating the cleaning services .
Wish you the best.
Sadly, adequately vacuuming, dusting, counter and glass cleaning, and wiping down tables isn't apparently the norm for service. Based on their response, it was almost like they gave up half way through this cleaning and had already decided this was going to be the outcome.
I wouldn't waste your time with Kelt and Andale. read more