1. Anchor Stairs and Rails

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Ottawa, ON

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Anchor Stairs and Rails

1.0 (3 reviews)

Services - Anchor Stairs and Rails

Carpenters

Deck construction

Deck repair

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My Urban Workshop

My Urban Workshop

(2 reviews)

While I've put down "Carpenters" and "Cabinetry" for categories, I only chose these as I couldn't…read morefind a closer fit. This business makes custom wood furniture, but also has courses on woodworking and allows you to make use of their extensive selection of power and hand tools by purchasing block of time. e.g. 10 hours of time in the workshop for $150. You are required to take a training course for each of the power tools before you can use them, and the cost is $20 per course. I've taken several and found every course to be helpful, both int terms of learning how to use the tools safely but also to get a sense of the best ways to use them. There is even a laser cutter which can be used for project such as engraving . 16+ for hand tools and 18+ for power tools. I took one course on making a wooden cutting board and would highly recommend their courses for anyone that wants to give woodworking a try They are within about two minutes walk of a specialty lumber store called KJP Select Hardwoods which is quite convenient.

I had a plastic window adapter that needed to be cut to fit my window. I couldn't find any workshop…read morein Ottawa that would agree to do it for me. I called My Urban Workshop expecting another no. But instead, Greg agreed to take a look first and see how he could help. He did and he didn't charge me for it. Thank you so much for your helping mindset...I am truly grateful. Next time, I would definitely come back for the right projects.

Handyman Connection

Handyman Connection

(8 reviews)

Carlington

Well that was a fruitless effort. No fruit, no follow up or estimate. Initially the Handyman…read moreConnection craftsman called to say he couldn't make the appointment; car problems. Strange that; we had never spoken or agreed to an appointment. Ok no problem; we agreed on a date and time; the following Saturday. He arrived and viewed the work that I had requested; installing a banisher and hand rail to the downstairs TV room. (I sent pictures of what then job would entail.) The first indication that perhaps he wasn't the experienced craftsman that was advertised was that he didn't know which end of the spindles were to be counter sunk into the stairs. Second he didn't know that spindles come in two sizes; the one at the back of the stair is longer. And finally he struggled to figure out how to fix the newel posts to the top and bottom stairs. Of course my concern was in the red so I asked, "ah, how long do you think the job will take?" He bolted; up the stairs, down the hall and out the front door. Before closing the door he said over his shoulder, " I'll send an estimate". So one week passes then a second. I contacted the Handyman Connection to find out the status of my work request and the estimate and received the following reply: Our craftsman did report to the office that he felt uncomfortable at your home during the estimate appointment. He did not elaborate but said he would not be providing a cost for work. Unfortunately, we don't have another craftsman comfortable with the spindle aspect of your job. At this time we will be unable to help with your project. I do apologize for any inconvenience. After I calmed down and thought about what occurred during the visit he obviously felt uncomfortable working in my home because he didn't know how to do the job. Also I found "uncomfortable working in my home" insulting. Heavens to murgatroyds; we are retired professionals with a small dog. During the initial contact with Handyman Connection I listed several other jobs that I hoped they could undertake; repairs to the garage floor, replacement of a ceiling fan, resetting the front steps etc. Me thinks I'll look elsewhere...

Estimate given in writing and signed but then contractor wanted more money and left without…read morespeaking to me. I did not know if he was coming back so waited. Called company to ask and they said he would call me back but no call. Next day they said he was busy on another job and did I want someone to come and give me a new estimate. Wasted my time and estimate not honoured by company.

To Do Done - Bedroom after

To Do Done

(7 reviews)

Chinatown, Centretown

Tonya and her team at To Do Done recently installed flooring and painted my sister's 2-bedroom…read morecondo in Gloucester. The did a great job and were very kind to my sister who was living in the condo during the work. I've done quite a bit of painting myself and the quality of the prep work exceeded my expectations and ability. The condo had not been painted in quite some time, the team removed carpet and wall paper, replaced trim, installed flooring and painted the walls, doors, closets and ceilings.

My experience with To Do Done was disappointing. They provided an initial estimate, then indicated…read morethat any additional work would require a "change order". Their estimate was a bit higher than other companies, but I decided to go with them since their reviews were so positive. Unfortunately, after they had completed demolition, I was advised that they had forgotten to include the cost of labor to tile the shower (the main element of the project) so I then received a "change order" of $3300 for that work. There were several occasions where I was provided with a change order that was over double the cost of what I was quoted, and they would then reduce it with no explanation when I questioned the amount. At one point they attempted to charge me for labour to install a vanity when I had already paid for that in the original estimate. I'm not sure why this problem kept occurring, but had I not been diligent in asking for clear breakdowns of the change orders, the renovation would have definitely cost a lot more. At the outset I made it very clear that project management was important to me, as I was renovating my only shower and needed to find alternative accommodation. I was told that I would need to be out of my home for approximately three weeks, with a five-week duration for the entire project. Unfortunately, it progressed so slowly that I was out of my home for almost seven weeks, a huge inconvenience. I understand that delays happen, but at one point I was informed that my designer did not order enough tile for the shower. Inexplicably it took them over a week to get more tile from Toronto, resulting in me being out of my home for an extra week. No apologies or acknowledgement from the company for that mistake. Everything ran late, and it was two months before I even had sinks in my bathrooms. They eventually tried to blame the delays on my ordering custom bathroom vanities, which would have been believable had they ordered the vanities early in the project, which they did not. Overall, it ended up taking an unbelievable five months to complete my five-week renovation. In fairness, the last six weeks were primarily a negotiation about the damage they caused to my hardwood floor during the project. They ripped up the varnish with their tape, attempted to repair it many times only making it worse, and then had the audacity to send me a change order for $3000 to refinish the floors. We eventually came to a resolution on that issue, but it was a very painful process. For all the frustration experienced during this project, thankfully the work turned out well, aside from a few minor mistakes. There were certainly glitches along the way, such as both sinks leaking upon installation because an apprentice did the work with no supervision (again, no acknowledgment or apology, just business as usual I guess), but overall the quality of work seems good. However, if you are looking for competent project management and a company that takes accountability, I would look elsewhere. Twice during the process I contacted the owner to express my dissatisfaction, but that achieved very little. The first time she blamed everything on the designer that she fired mid-project and did not replace, and by the end of the renovation she blamed everything on her project manager. It was surprising that a reputable company owner wouldn't understand that she's accountable for her own employees. Despite the many problems and delays I experienced and the fact that she told me she was "embarrassed" by the project, she did not offer any type of meaningful compensation. She did not even offer to waive the $2400 "design and management" fee, even though she fired my designer, and the project was clearly mismanaged. To the contrary, the project ended with her trying to get me to sign an agreement to not post a negative review, which certainly provided me with clarity on why their reviews are so positive.

Anchor Stairs and Rails - carpenters - Updated October 2026

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