Amazing facility and staff. My family member completed the program and has been sober for over a…read moreyear now and I just enrolled another friend last week. They made my family member's detox relatively painless and helped him with the tools to cope with his anxiety. By the time he was released from the program, he was a whole new person. The program is full of intensive work, but they have a lot of fun too.

Staff were all extremely nice and understanding. That and the comfortable accomodations made a…read morerough time in my life a little smoother. The group and individual therapy was very helpful and gave me a lot of tools to keep sober. Going there and getting clean was the best choice in my life.

We had only three days before our older brother was being discharged from a Rehab Center, Marla was…read moretruly a lifesaver. We were flying in from three different states to help my brother make this move into an assisted living center,without Marla's help it would've been a nightmare, she was wonderful from start to finish her knowledge and professionalism, made this difficult situation easier. Marla did her research before hand chose a few different places for us to tour. She accompanied us on each of the tours and asked questions that we would not have even thought of. Her charming low-key personality kept all of us calm and on track.We can't thank you enough. Anyone who works with you will be blessed. Ask for Marla Ivey You will not be disappointed. Thank you, The Keller, family, Ward, Jane, Judy, Mark, and Robin

Made searching for a place to move my brother from California so easy. Wes took into consideration…read moreevery aspect of my brothers needs and budget and narrowed my search down to just a few places. This service already knows the credible assisted living place so it saved me so much time and energy. I needed to get my brother into a place fast and Wes got the job done quickly. On top of that this service is free. So glad I found them.

It probably is as good as it gets…read more I recently stayed 15 days after brain surgery to remove a tumor. The therapists were all excellent (save one who made me nervous and uncomfortable). When I couldn't see well enough to read, one of them just brought me a pair of reading glasses. That's what they are like, encouraging, competent, caring. The nurses, and other staff, were also excellent. I did not see very much of the doctor, but I'm not sure what the doctor does exactly, except perhaps oversight in ways the patients do not see. Most of these places have shared rooms. This is really the worst part in my opinion, because it's so loud, families and staff coming and going at all hours, and you're often being woken up. Having a TV on with patients that have brain injuries is a nightmare, it feels like it's drilling right into your skull. it's But as a shared room, I think a big effort was put in to make it as separate as possible, and it's large and pleasant. My roommate went code blue in the middle of the night, and I don't know what happened to her. I had two ER visits at UNM myself when I was there, they are near to each other and somehow related, they were suggested to me by UNM after I had my surgery there. I don't think this is par for the course though, we were in the brain injury unit. I would have stayed longer if I could, perhaps until I was off some of the more difficult prescriptions. Having three and a half hours of therapy, and structured care was a godsend after the surgery, when I couldn't think clearly. The billing department may need a little help. I just got a letter saying they disallowed the whole amount (59K, !!!!!) because the wrong billing code was used. So I have to work that out. I thought the food was okay. I have lower expectations, and maybe more appreciation, for Lovelace, since my mother stayed about a month at Kindred last year. My mother couldn't wait to leave Kindred, so that's about the measure of the difference.

Dr. Dickie is a pill pusher. My brother is there recovering from a TBI, after being there for 30…read moredays he has become depressed due to minimal socialization. The doctor was pushing anti-depressants when he knows our end goal is to have him off medication. My mom is the power of attorney and told the doctor absolutely not to the medication he was pushing on my brother. After my mom left, he went back into the room to convince my brother to get on a low dose. Disgusting!! All they want is money by putting you on medication that creates more side effects for more money. I will definitely be reporting this doctor and do not reccommend this place. After 30 days of being there my brother has had very little improvements.

DO NOT UNDER ANY CIRCUMSTANCES ALLOW A LOVED ON TO BE SENT HERE. My mother went for 10 days of…read morerespite, 5 days paid by hospice and 5 days self pay. It was chaos when we went there. Open boxes of supplies were sitting all over - in the lobby, the hallway, at the nurses station. We had a 2:00 appointment, but we waited 2 hours to talk to a nurse. Meanwhile one patient's "device" became dislodged, and he was shouting from the other end of the corridor that he was in pain. In the smoking area outside someone fell out of their wheelchair and other patients were going up and down the hall shouting to have someone come and pick her up. There was no non-smoking outside area for my sun loving mother to go to. Hospice provided her medications for the entire stay at the beginning of the program. The hospice nurse went over the medications and when to administer them. I filled out paperwork with the admissions office and the business office making it clear that she would be staying 10 days, and what level of care she needed. While I was there, I noticed their monthly charges on the wall, which were $3000 more per month than friends pay for good quality care in other facilities. On the 4th day, I got a call that my mother had fallen in the bathroom and had a bump on her head and a small cut on her elbow. I was later told that the facility staff picked her up, removed the jacket she had been wearing so it could be laundered, and put her to bed without cleaning the cut. Hospice personnel dressed the wound and replaced the bloody sheets on the bed. The jacket then disappeared for 4 days. On the 6th day, I got a call asking if she was staying there or going home, when she was going home and where she was going. I don't know what happened to the paperwork I had filled out. At some point her medications, which were all in order and paid for, disappeared. They ordered new medications from their own pharmacy and sent us a bill for them. And they did not get the prescriptions right. They did not give her the prescribed diuretic and when she had trouble breathing they dosed her with morphine and put her to bed. She spent a great deal of her time there drugged and in bed, when she had been quite active before. When it was time for her to come home they could not find her wheelchair, which had been clearly marked with her name, or the oxygen concentrator the equipment provider had delivered. They put her in a wheelchair that they told the transportation person he had to bring back. I told him and them that we would get their wheelchair back to them when they returned ours. She was almost comatose the first two days she was home and fortunately does not remember much of the experience. The wound on her arm was weeping and the bandage was dirty. It was a different dressing than the hospice nurse had put on. She would not have survived if the hospice aide had not stopped by every evening on her own time, gotten her out of bed, cleaned her up, eaten dinner with her and put her to bed.

bubble packs on top of their med cart, patient information within anyone's view, dirty broken down…read morebathrooms, piss poor food options, zero pain/med management unless you HOUND THEM, and even then, good luck. My loved one would've been better off on their own than this poor excuse for a rehab. My loved one suffered GREATLY and is TRAUMATIZED by this disgusting excuse for a facility. I will CONTINUE to tell anyone who will listen that this facility and any other Genesis property is dangerous and should not be an option for anyone who values life.

Felipe J. Mares is the best physical therapist in Albuquerque, and certainly the best I have ever…read moreseen. He is experienced and intuitive, as well as being extremely knowledgable and professional. I would highly recommend PT First to anyone requiring physical therapy. The front desk personnel are friendly and professional as well. If I ever require PT/rehabilitation, I will call PT First.

I am so happy with my choice of PT First for physical therapy following shoulder surgery. I did my…read morehomework to find the best PT outfit in town, and found it hands down with Felipe and his company. The office is easy to find, and the staff up front is always friendly when I arrive. I appreciate that appointments run on time, and I like that I get text reminders. Now to the real stuff: Felipe knows what he is doing. He is an athlete and understands how the recovery and healing process works. He is compassionate, professional, and is gifted as a healer. I am an active 48 year old and was considered for a possible full shoulder replacement. Instead, I went out of state to find an excellent surgeon and in combination with an excellent physical therapist I am back to nearly full mobility and it has been only 10 weeks. If you are serious about physical therapy and rehabbing injuries, look no further and make an appointment here!

Absolute terrible people. They don't do anything. Do not bring your loved ones here. These are some…read moreof the dumbest people I've ever met. They don't return calls. They barely look in after the patients. If you need a shower forget about it. If you need meds forget about it. If you need care forget about it. Idk how this place stays open but somehow it is.

It is a shame you cannot give negative stars. My husband was admitted to this Genesis facility…read moreafter suffering from a stroke. At the same time my mother was in hospice for metastatic breast cancer. I had to divide my time between both facilities. Half the time there was no one at the front desk to allow me entrance to the facility. We would have to wait for someone to notice us standing at the door. On one occasion I was there early enough to actually see the "physical therapist " in his room. She placed a weight in his right hand and told him to lift it. He was paralyzed on the right side so she just removed the weight and said ok for today. The next day I was told that he had fallen out of bed during the night and found the next morning. The head nurse told me that they placed a mat next to the bed in case he fell out again. There were no rails on his bed and they could not explain why rails were not supplied. After I filed a second complaint about the lack of care I received a call about 5:00 am to be told he was being transferred to a hospital because he was unresponsive. They could not tell me which hospital he was being taken to. After multiple phone calls I located him at Lovelace downtown. When I arrived he was receiving CPR. He passed away at 9:11 am after several attempts at resuscitation. I was told that he was heavily sedated that might have been a contributing factor. I was not given an option of nursing homes when he was released from his initial hospitalization, but Genesis' reputation is terrible. Please don't allow your loved one face such irresponsible treatment.

my mother lived here and all of our family members were very impressed with her choice to live here…read moreI have been here 2 years and am very comfortable there are at least 3 other residents who are "second generation" residents staff is most respectful - always available -friendly and caring - many with long employment histories here residents are very friendly - smiling faces, lots of laughter and kindness - many have been here more than 10 years there are constant activities indoors and outdoors in our beautiful, well-tended, court yard and walking track - activities include - physical, educational, celebratory, seasonal, faith based and just for fun - all of which are well attended by residents lunches and dinners have published menus but also use the bistro menu with 25 choices meals for special activities are outstanding and plentiful - there have been stuffed mushrooms, chocolate mousse, cooked to order prime rib, bacon wrapped roasted asparagus, - priority is given to residents at the on-site health care center for convalescence, rehab included in the rent are free transportation to appointments and other events both personal as well as shopping, banking, meals off site, nature outings and local sight seeing the pool and sauna are open everyday year-round for activities and personal use there are apartments available to family members from out of town at an extremely low cost and meeting rooms that can be reserved at no cost by residents for non-residential groups residents are welcomed and encouraged participate on committees who meet to express resident views on food services, library, gardening, volunteer organizations, building issues and more our gift shop, run by volunteers, has a plethora of things a resident might need or just want - greeting cards, jewelry, needle and thread, stamps, ice cream, games and even eggs we do not have chandeliers or lots of shiny glass, a movie theater nor an ice cream parlor - this is our home, and we have room and places for all our activities - friends and neighbors to laugh with and enjoy - games to play - places to go - and even turtle parades come join us - you'll love it

Nepotism at its finest in this Facility including all the drama the daughter and father trio bring…read moreto these poor Residents that live there to witness all of their poor choices being made for their Employees and protecting their own relatives and not holding them accountable for anything they do wrong...

The only benefit was the private room / staff lied about PT/ completely disorganized management /…read moremed techs and transport was great

I would not recommend this facility at all dirty very rude I can't imagine a senior citizen or…read moresomebody getting rehab that doesn't have their ability to really speak up for be happy here. I would not put my loved one in this facility or myself.