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    An Elegant Touch Limousine Service

    4.8 (4 reviews)
    Open 9:00 am - 11:00 pm

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    Response time

    20 minutes

    Response rate

    100%

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    Ask the Community - An Elegant Touch Limousine Service

    Heaven On Wheels Limousines - Limo bus

    Heaven On Wheels Limousines

    3.4(77 reviews)
    3.5 mi

    Not even 1 Star…read more Very unprofessional company, they've been promising me proof of a refund for 3 weeks now on a reservation that they cancelled abruptly!!! Save all your correspondence with Heaven on Wheels just in case you have to escalate matters with your bank or credit card company. As a single mom trying to create a special night for her first child's prom this is a nightmare. I had to book at another location which you can imagine with these gas prices is insanely expensive. Also I paid $1500 here that did not include gratuity, I'm now paying $1300 elsewhere, gratuity included and excellent communication. Save yourself the stress, it's not worth it.

    I booked this over half a year in advance for my once in a lifetime bachelorette party. The driver…read morewas on time and early, which was great but it all goes down hill from there. You you would think you would turn the air on while waiting, open the door and share how to connect to bluetooth, turn the lights on, but he did not. We got in the car, and he just immediately started driving. Very unprofessional. In that brief period of time of waiting to depart, he did try to turn the air on but didn't help much. My dad was really doing the work. He thought the car just needed to get going, so we all got in and departed. The driver mentioned to me, "I don't like this car because the air does not work and it does not turn well." You would think management would have not allowed this car to be rented or resolve the issue prior to letting customers in the car. Turns out, the driver was right and there was lack of working air conditioning in 90 plus degree Dallas weather, AND the limo also had a difficult time turning. Why had management not addressed this issue if it was a KNOWN issue? Why would they NOT have contacted me prior for an alternative option? We got to the first destination and explained the issue to the driver to seek a resolution, to which he responded, "I am just the driver. " My two friends then had to work with the driver and coach him on this to resolve. Ridiculous. They literally went through 7 people, including 1 who mentioned he sold the company over a YEAR ago, also ridiculous. They finally got to a human, who apparently seemed not to care about our experience and just instructed our driver to get another car. You would think that person would have apologized or helped support us proactively in getting a refund for the poor experience but no. We were then somehow able to get a pink limo with functioning air conditioning. I booked this EXTREMELY far in advance and am not sure why I was assigned the limo without air conditioning. Nonetheless, they contacted me the week of to let me know someone else had booked it. Well, I guess the other party got the functioning limo, and we got the non functioning one. The driver let us know that this limo was finishing up it's ride as ours was starting, which is why we got the bad one. Again, RIDICULOUS. Management should have NEVER allowed this nonfunctioning pink limo to be an option in the first place. CLEARLY it was a KNOWN issue. Very poor customer service and experience. Nonetheless, I should have been given the functioning pink limo, given I booked first or contacted with an alternative option. I was way nicer at first, but I have no patience for people that can not respond. It has been a MONTH and no one has contacted me in my request for a refund. I have a wedding coming up and will not be booking them. I would not recommend to anyone else.

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    Heaven On Wheels Limousines
    Heaven On Wheels Limousines
    Heaven On Wheels Limousines

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    Limo Party DFW

    Limo Party DFW

    3.5(25 reviews)
    17.0 mi

    Our carriage rides to see Christmas lights were cancelled at the last minute, due to weather. Party…read morelimo was able to accommodate us within just a few hours, with a limousine large enough to fit our whole family! Cecil was a fabulous driver, he was early, super friendly, and he took us to places in Highland Park we'd never seen before - and we've been doing this for years! We had a wonderful time! We'll definitely consider them for future transportation needs!

    I would leave 0 stars if I could. I've never posted a negative review before, but this place is a…read morescam. I booked a Christmas lights tour for Christmas Day, and it was cancelled an hour AFTER the limo should have shown up. We got a "comped" ride for a couple of days later, and it was fine. Nothing spectacular; I'm sure the experience could have been better, but I was just happy a party bus showed up (the bare minimum). I've been going back and forth with Desmond since the incident and have been very understanding, as he continues to promise me my refund is being processed, and I like to assume it's not his fault. I even waited to post a review until it was solved. At this point, there's no excuse. The refund pictured in the screenshot showed up as pending on my credit card but did not go through. Obviously, it is still nowhere to be seen. Now Desmond is dodging my calls and the phone number I have for this company is no longer in service. Screenshots attached with timestamps. Don't book this.

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    Limo Party DFW - Ruined night

    Ruined night

    Limo Party DFW - Bachelorette Parties

    Bachelorette Parties

    Limo Party DFW - 20 Passenger Party bus

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    20 Passenger Party bus

    An Elegant Touch Limousine Service - limos - Updated May 2026

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