ICCU partners with Visa. Both institutions claim that their customer's purchases are protected…read more However, if a dispute takes too long, or the dishonest merchant draws out the process, both ICCU and Visa will deny the dispute, despite evidence, due to time. Both institutions will deny fault and blame the other to avoid accountability. This is a choice, not due to law. Mastercard does not do this. Other banks and credit unions don't all do this. Consumers are not protected banking and holding credit with ICCU. Poor customer service and a lack of honesty

I have a HELOC with ICCU, my payments are always the 25th of the month. Last month, I went into the…read morebranch and deposited a large check and paid it off completely 5 days before the due date... or so I thought. I told the teller to pay it off, I wanted a $0 balance, as in "I owe you nothing". I made sure my app showed $0 balance before leaving. I should also note that this took way longer than it should've. I guess I didn't realize how many hoops I'd have to jump through to deposit one check and pay my debts. Then ---Today I got a call from the branch expressing urgency which seemed strange. Called back (directly to the branch, not the number they called me from, to ensure this wasn't a scam) They said while my account has a $0 balance and it reflects this in my app... I have "past due interest for September" (even though I was in there to pay it off October 20th and "upcoming interest charge for October", due November 25th. I told them there must be some mistake because I paid this off completely last month and my app shows $0 balance with $0 due. Well, apparently it's not a mistake. Their app just doesn't reflect the interest only balance AT ALL so in their system, I'm late on September's interest payment and I owe for October interest as well, due in a week. My questions are -- 1. Why would this not have been brought up in the branch when I came in to pay the account balance off? They didn't even ask me to clarify and 2. Why doesn't this amount reflect in the app. Their support had no answers on either except to say that's just how the app is and the teller must've misunderstood because "paying the balance to zero dollars is not the same thing as paying it off" -- no joke, that's verbatim what the rep said!! Furthermore, the support rep told me they would wave the interest for the confusion, put me on hold and came back retracting that statement saying I needed to pay the interest charges to truly reflect $0.00. Completely ridiculous. Take notes, ICCU. This inconsistency on true balance is not acceptable and I guarantee I'm not the only one this issue will cause confusion for. If there's interest due, that should reflect on the account balance once it's due. Had we not addressed this within a week, they would've negatively reported on my credit for being "24 days past due on September's interest" when I literally no clue there was ANYTHING DUE AT ALL! Additionally, the support rep had issues submitting my payment successfully today and put me on hold. Then came back on confirming it was processed, except now that I've paid what I supposedly owe, my app is showing a credit of said payment amount in my savings account and no history reflecting this payment to my HELOC account at all so I had to call back and ask why and confirm the payment applied where it was supposed to. That new rep was super confused and put me on hold for another 15 mins to investigate --I'm now being told it's been addressed/corrected and applied to the right account and this was "just a fluke", but that's a big deal, putting my credit score at risk with potential reporting. WTH, seriously. I'll be looking elsewhere for a better HELOC

I worked with Darrel Williams during my refinance process. He was very diligent in his work. He…read morekept me informed during the entire process & was always happy to take my emails or calls. I would have gone bald during the process if it wasn't for Darrel. He was my saving grace.

Kerri is an amazing person to have on your side. As first time home buyers we didn't have any idea…read moreon what that process is like, or what "the next step" is. She kept in touch every step of the way, explained in words we can understand (for the most part, that is haha) and gave clear direction on what we needed and how to get them. She helped us immensely throughout this process and is very knowledgeable. I would highly recommend Kerri!

5.00 Justin is…read morealways a wealth of information and explains things so you understand. He is passionate about helping people achieve their dreams. We did have some issues come up but that did not stop him one bit from making sure everything was taken care of properly and we were still able to close on time. This is the second time we have used him to purchase a home. We truly appreciate everything he has done for helping us.

Justin is very helpful and was always available to answer all my questions. The process was smooth…read moreand not a hassle at all. I enjoyed working with them and look forward to working with them in the future.

As a realtor, I have dozens of lenders my team could recommend to our clients. We have worked with…read moreDean and Shanna at Benchmark Mortgage for over ten years and they have consistently provided excellent customer service and communication and they get the job done smoothly and efficiently for our clients. Their team has great attention to detail, a lot of knowledge, and great follow through. You will not go wrong if you work with Benchmark Mortgage on your purchase or refinance!

We had an amazing experience with Dean, Shanna, and the Benchmark team for our home refinance!…read more From start to finish, the whole process took less than 21 days! (Two other banks quoted us 60 days MINIMUM to process our refinance.) Benchmark quoted us a 30 day or less timeframe and they kept that promise. We were given comparison documents less than 24 hours after providing our personal information and what we were hoping to accomplish with the refinance. The staff was vary transparent and kept us updated along the way. Their customer portal was very easy to use and navigate through when uploading and signing documents, as well as seeing exactly when documents were reviewed and accepted. We called the office several times with questions and they were always cheerful and helpful. We were never put on hold, and they always returned calls quickly. Through the whole process, it felt like we were their only clients because of how much attention they dedicated to us. I was honesty amazed by the level of customer service. Between their "family" like feel, the quality of ethics, and detail of service, Benchmark has been the best company we have ever worked with in the industry. I highly recommend them and will absolutely be using them again next time we purchase or refinance a home.

evil corrupt association, they have no issue taking money owed and increasing the amount while…read moresaying they want you to keep your home and actively trying to foreclose your home from out beneath you. i pay every month what they ask but rejected notarised documents because of a missing middle initial. my kids are worried about being homeless and I'm still fighting ridiculous bullshit all while still giving them thousands of dollars every month.

horrible customer service. Supervisors will blow you off and then act as if there is nothing wrong…read more Higher-ups seem to be nonexistent as well as they always say they will call but nothing. been battling an issue for 4 months that was there doing and still nothing. Avoid them and use someone else who will be there for you and not just turn check as this has become an expensive ordeal

The employees here are helpful and knowledgeable. Thanks Tanya and Nick! My son uses his card in…read moreChile and only pays minimal fees for out of country.

From the owner: ICCU is the premier lender and credit union in Boise, Idaho. Whether you're banking in the branch…read moreor banking on the go, ICCU is looking after your daily balance. Get great rates on auto and home loans. Check out our Visa Rewards Cards. Discover more perks with Central Plus Checking. Bank your way with ATM, live video chat, mobile banking. We also offer investment, insurance, and business solutions. The Saint Alphonsus Branch is located in Saint Alphonsus Regional Medical Center, and serves the needs of hospital employees. As a member of ICCU, you'll have a financial leader that's helping you achieve financial success.

Corey and his his team were AMAZING! My husband and I sold our home in early October in another…read moreState. Before we listed it Corey pre approved us and we were able to secure a new build. Over the years we have bought and sold several properties and this was the BEST transaction. They were very organized and got all the information they needed from the start. There were no surprises, except that Corey was able to get us a lower payment and interest rate!

Amazing people! I was working with a previous lender and…read morewas having a horrible experience. I was then referred to Evergreen and started working with David. He explained the whole process to me, answered all my questions, and would even call to see how my house hunting was going. We only had a certain amount of time to find a house and get our loan processed due to our lease at our rental having to be renewed and the team at Evergreen made our dream of owning a home happen in a very crunched amount of time. Thank you David and Megan!!!