TL;DR: The service was terrible, the staff are rude, the place is unhygienic and I left with damaged, painful hands and a badly done mani.
When I came in early in the day to make an appointment for later, the lady seemed pleasant enough, if very unsmiling. When I came back for the appointment, things got worse. The staff were all on the opposite end of the studio eating their lunch, and when I came in they looked up and stared at me, waiting for me to say something. I explained what I wanted (simple manicure), and one of the ladies told me to take a seat. What followed was one of the worst experiences of my life. There were several major things wrong: the lady was doing things that any nail novice knows are bad ideas (sawing back and forth with a cheap file so that several of my fairly strong nails splintered, cutting so deeply into the skin that it is still painful several days later), and in a very unhygienic way - after using her tools, she tossed them back into the drawer, so they had evidently not been cleaned or disinfected since the last use, including the cutting instruments. At one point, she dropped an instrument on the floor and wordlessly gestured for me to pick it up again, and then continued to use it. When I asked (politely) that she not cut my cuticles, she was affronted and suggested I didn't know how a manicure works.
Partway through, she asked me to wash my hands. I looked around for some sort of basin, and she gestured (again, wordlessly) towards their sink - grimy, cold water only and surrounded by the remnants of their half-eaten lunches.
When she asked me which colour I wanted, I said that a lilac would be nice. She told me, irritated, that I needed to pick a specific bottle from the shelves behind her. I pointed one of the less grimy and separating bottles out, and she said 'Get it then.' As it was within her reach but required walking around the table for me, I don't think that this was necessary. Throughout the entire 'manicure', I don't think she said more than ten words to me. I assumed at first that English wasn't her first language and that it would therefore be rude to get annoyed, but when near the end another client came in and pointed out that some acrylic nails done the day before had already disintegrated, she unleashed a verbal lashing about how the client probably hadn't looked after them well in perfect, first-language English.
Furthermore, she kept pausing in what she was doing to check her phone.
All of this would not massively bother me if, for the fairly cheap price, the job had been good. But her constant wetting and air-drying of my hands left them chapped and dried taut (I was not offered any form of moisturizer), the skin where she cut it around the nail is reddened and slightly inflamed days later, and the polish is badly applied, with scruffy lines and haphazard layers.
I don't mind when staff are not especially enthused - if you're having a bad day, then so be it. I don't expect smiles and cheerful chat. But I do expect basic politeness, some hygiene and, at the end of the day, a good job. I got none of that.
Also, the gushing reviews on their website have the same grammatical errors in each one. Make of that what you will.
This is a terrible, terrible business and I would strongly advise against going. Luckily, there are students about who will do a much better job for a fiver - I will stick with them from now on. read more