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    Amy Lunding MD

    2.0 (1 review)

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    1 year ago

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    Collins Medical Associates Family Medicine - Hartford

    Collins Medical Associates Family Medicine - Hartford

    1.0(1 review)
    2.0 miBlue Hills

    I have been a patient of this office for over 25 years. I was initially a patient of Dr. Atlas who…read morewas the Best! However, since he retired I have been transferred to at least 4 different medical providers. I've had no complaints until recently because I usually only visit this office once a year. The current front desk staff(Marisol and the new heavy set one with a terrible attitude) always seem to be miserable. I dread calling the office because I know I will most likely be greeted rudely and made to feel as though I am a burden. Questions are not encouraged and when I've sought out further clarification the response I've received was one of annoyance. Any requests for a phone call with my provider have always been declined and my only option has been to schedule an appointment even if an appointment was not necessary. It seems that this practice is money driven and if they do not feel your medical concern is a priority, they make it very clear by their lack of patience with you. It's too bad that the lack of customer service and rude front desk staff who represent this practice have such a negative impact that one would walk away from 25 years of care for a new provider who is welcoming and attentive. Big difference! I hate to say it but I think the fact that this practice primarily serves patients from lower socio-economic backgrounds impacts the quality of care provided and the general attitude of superiority and disregard for patient care, which can be seen in their lack of respect for even basic human interaction. I also think that they are so used to treating patients with Husky insurance, that they are not sensitive to the financial needs of patients with co-payments and/or deductibles who might not be so eager to be seen when a solution may not require an office visit. Mona Chiurillo, APRN has been pleasant and helpful. She's definitely an asset. Also, her MA is always very kind, friendly and helpful. Unless you have no other choice, I wouldn't recommend this practice!

    From the owner: Collins Medical Associates staffs highly trained physicians in 24 offices, covering EIGHT medical…read morespecialties. Each is not only an extraordinary doctor but also a caring person, passionate about doing their absolute best for each of our patients

    Amy Lunding MD - internalmed - Updated May 2026

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