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Amy Brodo Music

5.0 (1 review)
Open • Open 24 hours

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8 years ago

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Forrests Music

Forrests Music

4.2(23 reviews)
9.4 km•Downtown Berkeley
•$$

It's about time I write a review for Forrests!…read more After years of buying sub-par student oboe reeds from the neighborhood music store I started buying professionally made reeds. For a few years I was ordering online from a conservatory musician who had great reeds but was unreliable with delivery dates -- the last straw was a missed delivery before an important gig. So I drove out to Forrests to see if they could help. I've been going to Forrests since for the last 3 years and EVERYone at Forrests is so knowledgeable and so helpful! Justin usually helps me and he definitely goes above-and-beyond to adjust my reeds and make sure I'm taking care of. But, really, EVERYONE here has been so great to me and it's such a joy to go in! My husband is a classical guitarist and he loves going with me because, even though they are mostly a double-reed shop, it's a great little music shop with a community of musicians and it's always a fantastic experience! Thanks, Forrests!

Very poor customer service experience as a first time customer!…read more I was told to buy a specific reed that I guess only this store sells. I am not local to this store so I reached out to them via email because I had questions regarding the item. Unfortunately, even after patiently waiting for a week I never got any response! If they are so busy and/or don't care about the emails then why they even have that option available to the customers? I called them during their business hours and finally had a luck on the second time. Phone was picked up by what sounded like an old, Caucasian, male. It also sounded like he was the owner and/or manager. From the beginning this person was not welcoming! He was rude, unfriendly and unprofessional for no reasons! Clearly I felt like he doesn't care about the customers or getting any new businesses. Even if I was asking dumb questions because I am new, does it mean he can be sarcastic, frustrated, and shows attitude? I really didn't want to give them any business after my phone interaction, but since I had to get a specific reed and had no other options available, I just reluctantly continued with the transactions. I also noticed that they charge heavy shipping fees and don't have any free shipping option regardless of the purchase amount like other competitors provides. I really wish I don't have to deal with them again. If I do, I hope this male have learned what a customer service is and how it should be provided.

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Amy Brodo Music - musicalinstrumentsandteachers - Updated October 2026

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