It Texan awful long time to find good insurance in Houston but I may have found some here…read more I've been looking to switch my auto insurance over to Texas which I'm not sure yet if I'm actually going to do - and this is one of the places I checked out - where I was shocked to see that they don't have any Yelp reviews yet. They seem to have been here for a while and are pretty friendly and significantly cheaper than the car insurance that I had a New York, so I may end up going with them and will update this review if I do.

These ladies in this office always looking out and they have the best prices!! Quick very helpful…read moreamazing service!

Ask for Diana. She help me and my husband with our vehicle coverage she was very helpful with…read moreexplaining the policy and coverage very recommended!

Every time I visit or call, I'm greeted by a friendly and welcoming group. They're always happy to…read moreanswer my questions and take the time to explain everything clearly. Their knowledge and professionalism truly stands out.

Our Agent is Gaston Arguelles and I think he is great. He has a great team in his office. He helped…read moreus with all of our cars insurance and my parents home owners insurance and we have been using him for years. It is cheaper when you pay 6 months at a time, and he can get you a great deal when you combine different types of insurance. The more cars you put on your policy the cheaper it is. If you got a speeding ticket go take a defensive driving course and tuen it in for a discount. If you are looking for a great deal go see Gaston Arguelles he will help you out. Ask for Inri Antu!

I do not recommend this agent. (Choose one of their 100 other agents in the area)…read more 1) Raised my policy 4 times in a FIVE MONTH TIME PERIOD! This was WITHOOUT any accidents or claims. Wow! The women in the office would not call me back. Gaston himself promised to call me several times to resolve the matter and provide customer service, this went on for 5 months and still to this day I have never spoken to Gaston. Complete disaster of an office 2) The various ladies in the office were of no help and did not call back. They blamed the 4 price increases over the 5 months were "COMPUTER ERROR." Admitted State Farm was wrong and DEMANDED I PAY OR THEY WOULD "CANCEL MY POLICY IN 2 DAYS." Being concerned, I called the 1-800 number and spoke to a manager who stated what they told me is NOT TRUE and my policy would not cancel. Basically they used an illegal industry tactic and lied to me. Very condescending on the phone and of no assistance. 3) Use lame excuses to justify why my policy was raised 4 times in 5 months without any accidents or claims. Do yourself a favor and choose another agent.

This office has a very friendly staff which greeted me with a smile. The office location was…read moreseconds off the interstate and made this convenient. It's nice to go through a company that shows they care. They really pushed to get me lowest rate possible. Will recommend!! .

Hands down the easiest setup for a commercial policy You could ask for. The service provided by my…read moreAgent, Yara, is unmatched with any insurance agent I've ever had. she helped fill out all my documents, answered questions on the phone, email and even via text - early or late and even on the weekends she is there to help! You'd struggle to find anyone who puts in the effort she does to make the process as smooth as possible for the customer. I would highly recommend giving Yara and Hawks your business! Sean

They have been so helpful in finding lower insurance rates for me and Mrs. Hawkins is friendly and…read moreprofessional.

I've been with Debbie Potter's office for almost 10 years, and in the past 2 years the service has…read moregone in the toilet. Last year one of her employees cancelled my home owners policy so my home had no insurance for over a month before the BANK informed me that my policy had been cancelled. Then they never processed my flood insurance request so I had no flood insurance even though I live right on a bayou. They apologized and told me they'd do better so I stayed with them. Well, today was the last straw; I had a water pipe break on the weekend. I got the water turned off, and then I called the office because I didn't know what steps to take next because I knew this would be an insurance claim based on the amount of damage. The office recording said, "If this is an emergency, call Debbie at home at...." So I called the number because I didn't know what I needed to do and I wanted her to guide me. No answer on the "emergency contact" number. So I left a message thinking someone will call me back quickly. Nope. They finally called after almost 36 hours. I advised them I'd already taken care of the issue myself. Not exactly helpful to say "call this number in an emergency" and then to never bother answering your emergency calls. This is what I pay an insurance agent for... that THEY handle all this and I don't have to phone insurance companies, and figure out what I'm supposed to do and when. If I wanted to be ignored in an emergency I'd go with eSurance or some cheap online service insurance company that doesn't have agents. An insurance agent is supposed to be MY support during a crisis. Frankly I'm not getting that at all anymore... so I'm going to be taking my business elsewhere. So disappointed.

Debbie I love the New Debbie A. Potter Allstate Agency Mobile App :…read morehttp://debbiepotteragency.insurancetapp.com Like your father....the late Don Potter.......Your always on the cutting edge of technology which makes it very easy for your customers to do business with your Agency. I have been a happy customer since 1998. Thank You!

Stephanie is the right insurance agent, always goes above and beyond. Never disappoints! I've been…read morehaving State Farm for years and I can honestly say she is the best

Was scheduled to come in and was matched with Stefany. She was friendly and always tried to do what…read morewas best for me! Also, she was very informative and never tried to underhand me in any way. Glad to have my insurance done and squared away.

I have used the Suzanne Brown Insurance Agency for my home and car insurance since 2002. They even…read morehelped me with Mexican Auto Insurance when I took my car in to Mexico. They have always taken the time to talk through what exactly I need and always find me the best rates/deals! As the company has grown, I am now working mostly with Meredith L., and am still getting the same great service. I love that I can email Meredith, after hours, about changes that I need to make and she will email or call the next day to start the process. Over the years, I have happily referred many clients and friends and still highly recommend them!

Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.