Emergency room visit 2xs in 2 weeks, although they were busy I'm fully satisfied in the process…read more The care team was decent with vitals but the dr was thorough with the time and data collected.

I normally do not leave reviews, but I feel it is important to share my experience at Saint Mary's…read morefollowing my hospitalization beginning December 7, 2025. I spent a week in the hospital during a very serious and vulnerable time involving my heart and overall health. The one bright part of my experience was my cardiologist, Dr. M. Patel, who placed two stents and treated me with professionalism, compassion, and care. I am truly grateful for the way he communicated with me and helped me feel supported during such a frightening medical situation. Most of the nurses who cared for me were also amazing, attentive, and compassionate during my stay. However, there were still serious concerns that left me feeling emotionally distressed and unsupported as a patient. After my second stent procedure, there was an issue where my lunch and dinner were never ordered, and my husband and children had to repeatedly call so I could receive food. During recovery from a major heart procedure, basic patient care and communication should not fall on family members to manage. I also became deeply concerned when discharge was being discussed even though my blood pressure was still unstable after surgery. I ultimately had to contact a case manager myself because I did not feel medically safe leaving without additional observation. In addition, one staff interaction lacked the bedside manner and compassion that patients deserve during vulnerable medical moments. While I understand healthcare workers are under pressure, communication and emotional care matter greatly when someone is hospitalized and frightened. After leaving the hospital, I also called more than once to report my concerns and request follow-up regarding how I was treated, but I never received a callback or resolution. That lack of communication added even more stress during recovery. I share this review not to attack anyone, but because patients dealing with serious heart-related medical issues deserve to feel heard, respected, properly monitored, and cared for. I hope this feedback encourages stronger patient communication, follow-up, and accountability moving forward.

I came in for an induction July 6th and it was my first baby, I was really nervous and didn't want…read moreto be induced but due to my GD, it was recommended. I had a wonderful experience here and I had to leave a review to let everyone know if you're scheduled to deliver here, The L&D nurses were AMAZING! I cannot stress that enough! Jenine & Dev & Candie helped me through most of the process and they were gentle and wonderful! But the whole team was great! My birth experience was hard but that's not a reflection of the care I received, I didn't get the name of the charge nurse who prepared me for birth but she def did everything she could to get my body ready, she was a literal rockstar! My postpartum nurses Jane and Emily were equally as great! They were super sweet and attentive and even sent us home with goodies for the baby! Overall, I would absolutely deliver here again and I would be at ease knowing I will be taken care of if you have any doubts, I hope this eases your worries because I cannot say enough great things! I gave the nurses thank you baskets and it was well deserved! Just a PSA; the postpartum room does not offer anything comfy for dad lol my husband had to sleep on a old chair and that was the only CON, he was so tired as well and I sent him to sleep in the car, if I could suggest something; it would def be for the daddies who are also tired during this process.

I am deeply disappointed with the care my grandmother, Rose, received during her stay at this…read morehospital. She recently passed away, and our family is heartbroken. One of the most upsetting parts of our experience involved two nurses, Wendy and Brandi. While my grandmother was in a coma, she would cry out, and we believed she was in pain. We repeatedly felt that her pain was not being adequately addressed. At one point, Brandi told us that my grandmother had been "irritating" her for the past seven hours. Hearing a nurse speak that way about a vulnerable patient was heartbreaking and completely unacceptable. Our family also has serious concerns about the monitoring she received. She suffered a stroke around 5:00 a.m. on Thursday. Based on what we experienced, we believe there were missed opportunities to recognize that something was wrong sooner. She was in a room without an emergency call button or a phone, and when she stopped speaking after what we later learned was a stroke, our family was not notified. On Friday evening, we called the hospital and spoke with Brandon, an RN. He was compassionate, honest, and professional. He informed us that my grandmother was no longer talking and urged us to come to the hospital immediately. We are grateful for the kindness and urgency he showed during such a difficult time. No family should leave a hospital wondering whether their loved one received the attention and compassion they deserved. We hope this hospital thoroughly reviews what happened so that other families do not have to endure the same experience.

I was admitted on 3/7 with chest pain. All of the care I received here was excellent. The staff was…read moreresponsive and attentive. Everyone I met was friendly and genuinely seemed happy. Call lights were answered promptly, and the staff was very helpful and professional. My nurses were amazing, and one even offered to take me on a walk around the unit at midnight when I was feeling anxious. I really appreciated that. I work at a hospital (not this one), but would thoroughly recommend this hospital based on my experience. 10/10 :)

Don't come here in an emergency unless you want to d1e. The worst nurses the worst staff. They…read moredon't care about you or anything except being on their personal phones.

I've always been a Kaiser patient and this location works for me. Everything is so centralized…read more They took care of me here when I came for my immunization booster. I feel like I'm in good hands. The good~ The clerks and medical staff. The bad~ The check-in line, but it's to be expected so pack some patience, it's gonna be ok. Just arrive early next time lol.

Every time I have to come here no matter what time of day it is or whether busy or slow. There is…read morenever anyone at the check in desk I always have to wait 10 to 15 minutes before I am even acknowledged. I have bad knees and can't stand for long periods so this is an inconvenience. I have never had this issue with Fontana or Ontario.

The ER staff there is without doubt best staff.a d the ER treating doctor is absolutely…read moreprofessional and helpful..she is a great asset to that hospital.... Time in and out very fast... depends on ur injury.. I felt great about getten the whole experience. Thank you...

Dr. Joshua Musson is a great podiatrist. Had to get two ingrown toe nails removed. The staff was so…read morekind, I was only there for about one hour. The procedure wasn't painful at all, I was scared of the needles for the numbing part. Yet Dr. Joshua Musson was super gentle, and held a conversation to take my mind off of it. Excellent service. Thank you to the staff and Dr. Joshua Musson!

I visited here to get a TB test / clearance (needed for my teacher job). Very helpful and friendly…read morestaff. In and out in under 10 minutes. Smooth sailing all the way.

What a fantastic 5 star urgent care. EVERYONE was friendly and caring I am so impressed. I fell and…read moremade a pretty big gash in my leg. Dr Sutton was painless and very knowledgeable. My 26 staples look very good. I really appreciate Dr Sutton and his total team. If you are injured this is a great place to make you feel better and get healthy again. Thanks again.

The RUDEST place- I've been here twice and every time the woman at the front is extremely rude and…read morealmost deliberately unhelpful. Go somewhere else.

My sister has been on various PIC line administered medications to attempt to kill MRSA. She was…read moreadmitted by Kaiser in Fontana. Her right leg below the knee and the remaining great toe were removed. She was having hallucinations, incredible confusion, and somewhat combative responses. Over the past 12 months, she has had a PIC line 6 times, obviously not killing the MRSA, hence the amputations. She continued to get worse the longer she was on this latest round. I kept saying the anabiotics seem to cause some actions not at all like her and she's kept saying her stomach hurt. So, Kaiser does a CT that says mile Alzheimer's, short term memory loss, but puts her on a med to treat schizophrenia, never notifying any family members, or did they just tell my psycho sister with short term memory loss. Like we are talking 42 phone calls, counted them, asking where she was how did she get there and why? 42 in 3 hours, but Kaiser ditches her, after only 2 rounds of physical therapy. We were told that she can't live alone again. She gets transferred to the Apple Valler Acute Care Center. They ask me if she had any mental issues. I said OCD and Bi-Polar. They ask about the schizophrenia. Mom & I were shocked & said never. I asked why. She said well the other evening, she saw puppies coming out of the walls. Last night, she was asking them why they couldn't see the blood running down the walls, and BHO & FJB gave her a bath, she said it was nothing sexual, but she knew it really happened. I was in shock, went in to see her and she went entirely ballistic, however she knows I signed the transfer paperwork. She looks at me and asks me to tell her the truth, did she have some sort of psychotiic breakdown because she thinks she is going insane, and she is terrified. Shortly thereafter, like Linda Blair in the Exocist, head spinning & green stuff coming out. She was vile. We had to leave as she kept trying to stand up. It is important to note, that She has not walked 26 days. The "Care Center" gave her 4 sessions of PT. All she can do is get to a standing position from the bed with a walker. She cannot even pivot, much less do a safe transfer. They have made her use a bed pan because she falls. I went home that night and Googled the antibiotic Vancomycin induced psychosis. It states that it can rarely cause neurotoxic effects including hallucinations, confusion and acute psychosis. Most commonly occurring in patients in kidney failure, where she is at stage 3. I called and asked them not to give her anymore, call the doctor. Mind you, they are contracted with Kaiser and have a Kaiser doctor assigned to them. They tell me they can't do this, the only way is to transfer her to St. Mary's in Apple Valley and they would transfer her to Kaiser in Fontana. Mom gets there and they have checked her into the ER. They take her back and do bloodwork, their diagnosis is that she had mild short term memory loss & get with her primary care doctor, and arranged for transport. I was flying up the Cajon Pass when I get a call from AMR. They were dispatching a transport call from St. Mary's to her home. Kaiser is supposed to provide a wheelchair & walker and take care of safety features. She is a retired 37-year Kaiser employee. She has nothing. The plan was to drop, literally drop her off at her home. I refuse the transfer & doing 85-90 mph, I fly into the ER after enough security checks I thought a body cavity check was needed. I had called Apple Valley Acute "Care Center" and ask if they have a transfer order. She innocently answered, "well, I do have a note not to accept her back at all tonight and tomorrow morning, I don't know why." I wonder why Kaiser and the "Care Center" don't want her, she's acting psychotic. Why the HELL do they not consider the source, when I ask them to please contact a doctor, she is having a rare but ENTIRELY possible psychotic reaction to her antibiotics... St. Mary's said she was safe to be released. Did I mention she has no prosthetic leg. She just had the stitches removed. Apparently, when they were told that we refused to accept her at home due to that not being a safe transfer. We asked for her to be sent to Kaiser. The "Care Center" apparently were forced to take her back. Heck, they sent everything she had with her and had checked her out. They had no intention of taking her back. I called the "Care CENTER" this morning. All of the staff were in a meeting, but they would call me back. I had an appointment I had to go to, so I said ok. After 4 hours... I thought maybe they would have been setting up things with Kaiser, etc. I call, nope, can't even get with anyone in upper management. I have taken the information to contact the state board. I will file this with Kaiser. I will post this everywhere I can. I called her Primary Care doctor just before 5 last evening. I was told someone on her "Care Team" would reach out by end of day today, which is in 3 minutes..

So many bad reviews.... Yikes. Well mine is the total opposite ! Friendly staff, I go to see the…read moreamazing Ob doctor for my pregnancy Dr Moneke ! He has been my Dr for both pregnancies! He is just simply amazing. All the staff are very friendly ! May I mention St Mary Hospital in apple valley the labor and delivery nurses and postpartum unit were all just simply amazing !!! I highly recommend. Office is super clean, plenty of parking. Very nice medical offices ! Thank You Dr Moneke and staff ! Thank you to all the nurses in labor and delivery unit and postpartum St Mary Hospital Apple Valley!

Honestly I'm not sure why they have so many bad reviews. It's urgent care, so it's not perfect but…read morewe have always had a good experience when coming here. You can check wait times online and even put your name down without walking inside. The staff at check in is polite and always understanding. The doctor/nurses are knowledgeable and make every effort to help my kids feel as safe and comfortable as possible. I almost think it's a pediatrician sometimes with how kind they are. I've gone here once for myself and while the treatment was different they were still very kind and patient.

i've never went to a urgent care where everybody was so kind to me and there was actually no…read morewaiting. How is that possible? I actually brought a backpack filled with warm clothes even though it's hot outside I assume medical centers are cold and figured I'd be there forever and was actually there only minutes. The doctors are so smart. I totally trust them (so professional). My name is Donna James and I will let everyone I know my experience

Frank checked me in for my appointment and man does he deliver. He was so wonderful and polite and…read moreprofessional. Never have I ever felt this happy when visiting Kaiser thank you frank. My lab technician as well wow such great skills didn't even feel the pinch and she was just so heartwarming and professional. I love it

Very nice facility, everyone I came in contact with that worked there was friendly and very…read moreprofessional. Top level staff in my opinion. Nurse practitioner Tawnya was very helpful and thorough with her exam of my issue. Outstanding experience. Oh the coffee bar has some excellent coffee and I'm picky about my roast. Super rich.