I am SO grateful for Mama Bear Services! It's exactly what I needed!!…read more I'm a busy working mama & most of the time, I'm essentially operating as a single parent. I'm overwhelmed most of the time and can't stand stuff thrown all over the house - but I also don't have time or capacity to clean it up myself most of the time. I knew that I needed support inside my house so I contacted Mama Bear. My #1 thing I was looking for help with was picking up the stuff all over the house and putting it all away. When I talked with Shalette, she told me that was just included in her standard cleaning offering!! I was elated. The first time she came to our home, it more than I had hoped for! She did exactly what I needed!! When I came home from work with the kiddo after Mama Bear had been at my home, it felt like such a huge sigh of relief. I'll be recommending her to everyone I know, that's for sure. For peace of mind, contact Mama Bear Services. You won't be disappointed.

Shalette did an amazing job with our duplex in Waco. It was a move out service and she did the…read moreworks. All the grime from 3 years of boys living there was gone! She was very responsive, reliable and fair with her prices! We will definitely have her clean again!

In August I posted on Facebook looking for cleaners and this company reached out to me. I thought…read morethe owner was so sweet and completely trusted her to finish the job the previous cleaners didn't. They did a walkthrough of the entire three bedroom house and quoted me $300. My primary concern was the kitchen and dining room floor and they claimed in texts that they cleaned the kitchen floor but they absolutely did not and I have dated photos showing that. The only parts they completed were the fridge which I had already mostly cleaned, the microwave, and the stove which I told them I had already completed as well. They didn't touch the freezer which I hadn't done, and the stove was just old and maybe looked like the grills weren't clean but they were. The only thing they got done that wasn't already nearly completed was the living room floor and microwave. I really appreciated the work they did in the living room, it was so helpful as we were moving and helped us have somewhat of a fresh space to move into, but that's all they did. They had a family emergency and couldn't finish which is totally understandable and I get why they were unable to come back and complete the job. However the owner then asked for payment and said we should look elsewhere with no clarification on an adjustment to the quoted price. When I asked she said she wanted me to pay $275. My major concern was the floors in the kitchen and dining room which I made very clear. They went through my entire house and swiped dust with their fingers making notes about how the previous cleaners missed so much yet somehow thought it was reasonable to nearly charge me the full quoted amount when they only completed one room themselves. I told them I wouldn't be paying that since they didn't even complete half of the work. I paid $150 instead and that was it. Very disappointed, they were so kind but I do really feel like the owner was trying to take advantage of us. I absolutely do not recommend and do not trust them.

They left me feeling like I would use their services again. Such a relief to find someone who…read moreunderstands what I want. Everything was in its place, they organized everything and made use of all un used space. Thank you for your service. I most definitely would use their services again.

She changed her number. It's 254-981-4345…read more We found Maria on Craiglist when we moved to Waco, and I didn't really know what to expect. We've been using her for ~ 5 months now, 2x a week, and she is the best house cleaner I have ever used. We have had experiences with numerous house cleaners all over the country, so it should not be taken lightly when I say she is THE BEST. She seems to be a borderline OCD perfectionist. She makes sure she backs out of the living room when she vacuums so it leaves a perfect pattern on the carpet. Crazy! I really appreciate her attention to detail. In addition, her prices are beyond reasonable in my opinion. Some people hate when cleaners move their stuff. She does this. It doesn't bother me, since she usually puts it in a better location.

There is no zero rating. Scheduled for 1:30pm, Terry showed up at 1:50pm, Brianna (Team Lead)…read moreshowed up at 2:30pm, and Abby showed up at 3:30pm. All left at 5:15pm. Supposedly a deep cleaning for move in. They left the Kitchen, pantry, living room, and laundry room dirty. Did not clean rest of house very well. See pictures. Only one showed up the next day. Candy did an excellent job in kitchen, pantry, appliances, and living room, not to mention having to redo some of the previous team's work. I wish I could hire Candy on a continuing basis. Company did not ask to approve final billing. Over charged for what was done (51.00/hr). Would not recommend this service to anyone. Warning: Do not hire this company!

Yesterday, a team of girls did a Deep/Reset Clean on my entire house, and I'm so happy with the…read moreresults. I was sick all last week, and as a stay-at-home mom who also works full-time from home and has a farm to keep running, my house took the hardest hit while I was half dead on the couch for four days. One cleaner stayed through the entire clean while three other girls cycled in & out to help her. The company stayed in touch with me all day long while the girls cleaned, giving me updates and asking any questions they had. The team was super understanding and accommodating when I had to call them and have them shuffle their cars around our yard so my husband's truck drivers could get trucks parked in the afternoon. Overall, this was a great experience. Today, I woke up feeling like my home was a brand new, clean slate. I will absolutely be using these girls again in the future. Thank you all so much!

Requested a deep clean and received something closer to a regular clean. Would contact them again…read morefor a maintenance type cleaning but not a deep clean. Pricing was very fair

Absolutely terrible experience. I scheduled a move-out cleaning and clearly explained that we…read moreneeded it urgently for an upcoming inspection. She confirmed a specific day and time -- but never showed up. We waited for hours with no updates. After many messages, she finally replied saying she would come the next day. Again, she didn't show, didn't answer calls, and completely ignored texts. She left us scrambling at the last minute with no backup and no explanation. Completely unreliable and unprofessional. I would never trust her again, especially for something as important as a move-out cleaning.