Over the past few days, I've had an issue that required me to see a doctor ASAP. The call center…read morewas awesome and I got in next day. My doctor was great, and the service was quick. My doctors visit was a solid 5 stars. Then I went to the pharmacy, where the service was not so great. The tech told me she had to fill my RX before she could get me a price? I thought that was super weird and a waste of 15 minutes if I decided to take my RX elsewhere. When I went back up stairs for lab work, I had to take a number and wait once again before I could find out my co-pays for the lab work. I have a super high deductible and no one seemed to be able to help me understand what exactly these services would cost, as I'm sure I'll be billed for anything that isn't covered. Having worked in the medical field, I know it is the patients responsibility to know their benefits- but I would think that when the doctors office IS the insurance company, they would be a bit more helpful. I talked to 4 receptionists, sat in 3 waiting rooms and walked up and down a flight of stairs 3 times... It's just not that practical for someone who isn't feeling well. Other than the doctor and the receptionist in his office, everyone seemed to be lacking empathy and had a "that's not my job, go over there" mentality. It was my first time at Kaiser. I see how the office has made an effort to be productive, but they seem to have missed the service mark in some departments. I'll be back, I'm sure. I really did like the doctor!

First time here and it's very nice. The staff is very professional and hands on with patients. This…read moreis a one stop shop for all types of care.

I was absolutely terrified for my biopsy appointment here. I made the mistake of going down the…read moreinternet rabbit hole beforehand and sent myself into a panic. Thankfully Dr. Wards was absolutely incredible. So much so that I had to take the time to write this. She made me feel so comfortable, answered all my questions, didn't push me to do anything I wasn't comfortable with. As a Black woman, these types of appointments can be really intimidating and often times traumatic. I feel incredibly lucky to have had the opposite experience and I'm leaving this review for anyone who is as scared as I was. I felt like I was in safe hands with Dr. Warde. She even went above and beyond to put calming music on. We are lucky to have women in medicine like her! Highly recommend!

Horrible customer service at the front desk . The receptionist was rude and spoke to me as if I…read morewere a child . She didn't even tell me her name nor was she wearing a badge so I could write it on here. I called before the appointment because I was running 5 minutes late and she told me it was ok and my daughter would still be seen . Once I came in and was waiting for more than an hour ( while at least 10 other children had come in and out of seeing the doctor) I asked what was happening and she then told me she had cancelled the appointment and rescheduled it to an hour and a half later. I asked her why she didn't tell me and she said nothing . Then told me I could call tomorrow morning at 8am to see if I could get a same day appointment but those appointments are only for emergencies ( I worked in the medical field before ) the appointment is a check up so she was basically trying to get me to leave knowing I wouldn't get an appointment for tomorrow . She never once smiled at me or any other patients who came in, the most unprofessional thing I have ever seen , the people who run the doctors office should be ashamed of themselves for having such a horrible person representing their office as soon as they walk in

Very nice people, Dr Perez always goes out of her way to help. Nurses are cheerful and get me in on…read moretime.

This place is the worst. Read all the one star reviews. They are all true. I came at 8AM when…read morethere was literally nobody there and waited an hour because doctors don't come in until 9. If I made an appointment there and came in an hour after my appointment, they would have refused to see me.

why set up appointment if you're gonna make the patient wait over 1hr in your non ventilated office…read more. what a joke

I just had an excellent experience at this office! Such a friendly and accommodating staff. Thank…read moreyou to Kelly and Maria and Cinthia (Labcorp)!!! I saw Dr Tuero for the first time and I have never had such a thorough 'getting to know you' exam. I was so impressed with her thoughtfulness and genuine concern for me. I recommend this office! Ten out of ten.

Walking in on a warm autumnal October at noon, I was able to easily park at this facility. I came…read more20 minutes earlier than my appointment as I anticipated paperwork. Arriving all the way from Orange County, I thought I would give the imaging centers in Ventura County a try The office was extremely easy to find being in suite 120 at the intersection of the hallways, basically the center of the building. As I opened the doors, the interior seem spacious with inviting interior decorations. I am typing this review as I sit in the waiting room. The paperwork for me took about 5 minutes to finish as it was rather straight forward. The staff seem kind when they knew immediately who I was even as I was a new patient based on my appointment time. The ultrasound technician was extremely nice and courteous, having over 15 years of experience. The ultrasound experience was efficient as can be as I was comfortable, yet he was able to take a lot of pictures both ventrally and laterally with his ultrasound wand, with the right amount of pressure without it hurting. The ultrasound gel was warm and much appreciated it. The small talk was brief and enjoyable as I remained pretty much quiet throughout the entire procedure except holding breath when he says so. Afterwards, I returned to the office where I was able to reschedule my upcoming chest xray appointment with Stephanie. She had excellent customer service and was very polite. She even let me prefill a form so I don't have to fill it on the day of. Overall, I got my results back the next day. Instantaneously. I don't know about the other reviews on here but this has been the most pleasant experience I've come across in imagining. Coming all the way from Orange County. I look forward to my next appointment! Update: Amber, the x-ray technician for my chest x-ray was extremely skilled. She helped me remove my necklace, was very courteous, polite, positive, and radiant as she took my x-ray in an efficient manner. It literally took 5 minutes. The front office staff was also in the festive spirit with Halloween attire. In conclusion, this diagnostic office is probably the best office I have ever visited in my life! (And I've been to a lot of medical offices as an EMT).

I am conflicted writing this. I will say that this place is very clean and well kept. Scheduling…read moreand customer service was fine on the phone and they were nice in person however I came and brought my father, this is where 3 stars is. The front check ins consist of 2 small sections, 1 has 2 front ladies with computers next to each other where you check in and stand up. The other small section to the right has another person with a computer and for someone to sit down if needed. However the section with 2 people you are literally standing next to another patient, me and my father were checking him in standing next to another patient as she was checking in. I attached a photo for reference. During check in, they did state they would ask a few questions, I did not think too much of it till they started asking him about his medical condition, past medical treatments, his current medications and history OUTLOUD. I got uncomfortable after a while and asked to complete it myself, why are we speaking this out loud? Is this not against HIPPA? They give patients registration forms to sign with a clip board and have them sit down... why not let your patients complete the medical questionnaire?! Why should patient standing next to us hear his current diagnosis, medication and current and past treatments especially if its super sensitive to him. My father and I noticed that after he mentioned specific words regarding his personal life, the patient to our right kept looking over. Again the answers themselves were sensitive and I don't feel my father got the privacy he deserved. After we left my father was really not happy with that and neither was I. He did NOT feel his information was private despite how many people are in the room or not, why does he have to say it outloud? If management is reading this, as a worker in the healthcare field myself... I would suggest patients answering that themselves on paper as this info is private. No matter if people stand next to each other at check in, we can hear everything here in the waiting room chairs. Other than this, I will say this place is very clean and nice and well kept.

Kaiser Permanente Doctors are so unprofessional and the least educated in medical complications, I…read morebelieve it to be classism, racism, and misogony. Ever since my mom placed me there (even though I wanted to stay in Clinicas and loved it there) 1 when i sprained cracked my ankle 2011 they said the pain would be gone, the pain has lasted all my life everytime i am standing walking, i asked for help none not even for my ankle throug asking for physical therapy years later there 2) personal and other testimonies of female doctors calling teenage girls fat or groping the breasts at age 12 supposedly to check. 3) when i fell and broke my entire 4 front teeth and got a concussion i kept telling the doctor to study how severe it was, he did nothing even though i lost memory and got disoriented did not remember what basic objects worked for, my upper pallete even cracked many times Currently the TMI has reoccured and I have severe memory loss 4) When i dislocated my hip and had severe pain that i could not move or walk for an entire of two months a male doctor attended me he was passive aggressive dismissed my pain nor asked about any of my pain. I asked for physical therapy said i did not need it. I had the pain for 3 years he was so rude and 5)When i went to a doctor in 2021. To speak of my memory loss and sinus breathing issues She was very offensive as if i had to suck up the memory loss that that was my fault although i was very young and on heavy medication that caused it. she said yhere is nothing i cand do just like condemning me to forever permanent wiped out memory loss she was rude Kaiser has had the worst service region wide I much rather preferred clinicas but was unsure of insurance i switched right away though and i always knew i wanted to stay with Clinicas Kaiser doctors ive met in Oxmard have a preppy service very snotty unos fresototooootas bien creidotes sin querer ayudar, way too much on their high horse. Clinicas on the other hand has been mostly amazing they listen and give you referrals, are kind really try to get to the root of your health problem

I was referred for Physical Therapy for shin splints. After a thorough evaluation from Austin. Who…read moreby the way is extremely knowledgeable in his field and very kind. I was given my exercises and what to do at home. Kaiser is awesome I really recommend them.

I came to the appointment a few minutes late because there was a accident on the freeway coming…read morefrom Venture and the front desk wouldn't let me see the MD then charge me for a no show This clearly shows they have no understanding of circumstances that come up that's out of the patients control My Doctor is great

I have been a patient at Rose Avenue Family Medical Group for over 10 years. The front desk and…read morestaff are always friendly and helpful. They have always tried to give me a same-day appointment when I needed it. All the doctors and Rosalva have been very professional and helpful with my care. , Dr. Josphine Soliz was my family doctor since I first started. She was always very knowledgeable and very caring. She has taken some time off and I wish her the best. Now I have a new doctor, Helen Elizabeth Asthon. After my first check-up, I knew she would be another great personal doctor for me. Thank you Rose Avenue Family Medical Group for taking good care of the most important thing my life, good health!

I went to have blood drawn and have my prescriptions filled. I was out in less than five minutes…read more This is a great medical provider.

I been a patient at Kaiser since 2015. Haven't had any issues. I'm a Type 2 Diabetic and they been…read moretaking care of me really good. Emergency care is perfect. Labs are open 6 days a week. This is for offices in Oxnard and Ventura. Registered Nurses are very helpful and friendly

They are nice and friendly . They helped my husband get his life back on track . All of St. John's…read morehelped us tremendously from the hospital to the outpace therapy we had the best experience . God bless you all

The dedicated, professional, experienced and knowledgeable experts at St John's Outpatient Therapy,…read morehave taken me from being dependent on others, to totally independent this last year. I am so grateful to Kim and to Cheryl and Kelsey, and every therapist there. They are truly a team working together for the best interest of each and every client. The positive spirit and energy they exude have been just as healing as their amazing ability to know what physically needs to be addressed for my optimal success. Everyone there, from the front desk, to therapists I merely pass in the hallways, to my amazing team of therapists, has impacted my life in a positive, healing way.

My Mom is currently very sick in isolation with Covid. I wanted to thank thank RN Brad in ODU for…read moregoing above and beyond in helping my Mom. She needed that extra push to keep going, and seeing her family encouraged her to keep fighting. Brad made this happen, and we are so thankful for him. He's taking such good care of my mom. These nurses and Doctors work so hard, I have so much respect for them. I want to thank Dr.Wing for helping her. She has been amazing at keeping my brother and very informed. She takes the time to explain everything, ask our consent, puts our minds at ease. I can't thank the hospital enough. The building is beautiful , clean and the local Ventura beach artwork on the walls is beautiful. The front staff and the security guard Checking your bags are very friendly. Great experience. Thank you.

The doctors don't give a shit about how you feel or what's going on. They're only there for the…read moremoney. I would never recommend anybody going there unless they wanna die.