AmeriGas has been our propane service since we moved into our house in 2006. We didn't choose them, it was established with the previous owner so we continued to use them. Usually, with no problems. However, a female delivery person comes out to fill the tank and decides the tank is rusty and crooked and that we need a new tank. Now, let me state that we NEVER get a phone call when someone comes for any service. This chick didn't even attempt to make sure the info on our account was ok and just drove off. Friday 10/13 I have major surgery and come home to recover. Monday someone comes to install the new tank and says someone else will be by the next day. The next day no one shows up so around 2pm I call to find out what's happening. They have no record of the tank even being installed! I said your rep came yesterday and he said you'd be back today to fill the tank. Well, we can put in an order... I stopped him and said I never asked for this tank. You never called to find out if this day is good. This must be filled immediately. It's an emergency. This person couldn't confirm it would be done immediately so I spoke to his supervisor who said he would make it an emergency order. At 2pm the next day, I call for an update because of course, no one has shown up, but they say I am on schedule. At 5.29pm, having been on the phone with 2 reps again for almost 30 minutes and they still say it's in "emergency" delivery. I can't tell you how many times I've told them that no one called me. No one confirmed that the date to install the new tank would be good. Because it wasn't good for us. If someone had called, I would have told them no because I'm recovering from major surgery!! I need my stove. I need to cook and have hot drinks and water. With an empty propane tank, I CANNOT DO ANY OF THAT. I was just assured that things would be done correctly and we should have our propane by today or tomorrow. Now you think it'll be done correctly?! No one would make sure anything is actually going to get done. No one would say, we'll call to let you know when we come. Apologies apologies apologies. That doesn't do me a bit of good without propane to heal, thrive, recover and survive!!! read more