Amerigas is not willing to work on resolving a bill left over from previous owner of our house. We were charged for disconnecting the old service and pick up of their equipment even though we never signed the original agreement. read more

In 90 degree heat, my lawnmower hit the gas line to the regulator feeding propane to my hot water heater at 7 pm (copper line broken, smelled and heard gas leak). I turned off the propane at the tank and called AmeriGas. They dispatched their on-call guy from Franklin Tn (about 68 miles from my home) and he arrived at 10:30 PM. Did he repair the broken gas line? NO! At the tank he disconnected the gas lines to my water heater and standby generater, "locked it out" and left at 11 pm without giving me a repair estimate. He just said call again in the morning. Called in the morning and was told that the "real" repair guy would be out in the morning a week later (i.e. 3 July). Imagine the smell after mowing the lawn in 90 degree heat and then not having a hot shower for a week. This is what happens when a big company buys out local propane companies (my old one was only 2 miles away from my home). You call for service and have to drill down a computerized menu tree before talking to a real person that is not local and they have to find a repair tech "in your region". The first person I talked to was in California and the last "customer advocate" I spoke to was based in Nirobe Kenya. read more

If you want terrible, unresponsive service, then Amerigas is for you! My family and I attempted to contact Amerigas over a 6 month period. No one answers the phones. Physical locations have signs that say "no in-person service". After a dozen (plus) attempts at speaking to a customer service rep, we were able to schedule an appointment to replace our gas tank. Did Amerigas show up for the appointment? No! Natural gas is natural gas. It's a commodity. The only thing that differentiates one company over another is the service provided. By this measurement, Amerigas is a complete failure. read more