Couldn't cash my three checks for Christmas Eve. People didn't seem to care horrible location.read more

Came in to cash travelers cheques that I found recently when moving. I was dismissed immediately,…read moreas the staff couldn't be bothered to figure out how to cash them. I realize it's not often they are seen anymore, but instead of dismissing me they could have done their jobs and figured it out?! What a novel concept! Anyway, I then had to drive to another BoA (Fayetteville) and the staff did their jobs and EASILY assisted me. Kudos to Fayetteville but I will definitely avoid this BoA in the future.

Stop! Do not try for a mortgage at this bank unless you have 3+ months to waste while you plead…read morewith them to hurry so that you won't lose the contractors they make you retain. What a waste of time & money!! Never again!!! We're extremely disappointed with the communication lapses and delays we've experienced with Community Bank during our home loan process. Despite assurances of a 'couple weeks' to closing, weeks turned into silence, requiring escalations to the branch manager to get basic updates. Their staffing constraints are unacceptable. If they're unwilling to address workload by adding personnel, they should adjust their loan volume to ensure existing commitments are met. This is simply not an acceptable way to treat customers. When I'm sure this bank has fumbled the loan. I will post the names of the people within this bank that you should stay far away from. They do not do their jobs and blame the underwriters for the slow process Edit: The bank requested additional information regarding our experience. We promptly complied with their request. While they acknowledged receipt of the information, no specific actions or timelines for resolution were provided. Our rate lock date is soon approaching! It's possible that within 2 weeks we will be going to Empower, like we should have from the beginning!! While I understand that deadlines mean nothing to banks, they DO mean something to people that have to ask banks to borrow money. I hope your bank learns to understand what a deadline is and why it's so important to keep your word when committing to a deadline.

Great friendly service. Easy access in and out. Employees highly knowledgeable about banking. I…read moreuse for my personal accounts and business accounts. Had a banking review with a service rep at this location and it went well, included financial analysis of my accounts, where I am and where I want to be.

Well, what a nice way to start the day. After being without a job for a while, finally found…read moresomething to do. Got my first paycheck issued to me (a paper check). So I did the most convenient thing, I did a mobile deposit. When I got through the mobile deposit it promptly informed me that there is a 3 day hold on it. On a payroll check. The only money I have. Are you serious??? And when I called just now, the agent told me that she will "submit it" and "maybe" they can take the 3 day hold off. Mobile deposit should be a convenient solution to depositing a check but it really isn't if they put hold on PAYROLL CHECKS!! Personal checks I can understand but a $200 payroll check? Come on. If I wasn't going to work right now I would be in a lobby closing these accounts. I am not an old member at this institution so there is no sweat off my back to go somewhere else. 3 day hold on a payroll check. WTF!!!

My wife and I were in here to talk to a mortgage lender, we went over the details and the rep told…read moreme that noway would a lender give us a mortgage for a primary residence being that I work in NYC. The lenders don't care, they just want your business and your money. She asked me, "how is that possible, to live here and work in NYC?" I guess business is booming so much that she didn't need our business. Idk? Will never deal with them again! A week later we went to anther bank and got the approval. Bad business

This bank is horrible. I had to add this in since they didn't have this bank. They are shady and…read moreextremely rude. The cashier literally told me that they pull money out of your account when you buy something, then put it back in, to take it out again when you have little money so they can charge you $25 for a overdraft fee. Where is that fair? Got any more to add? Yes. They take days to cash a large check, days. I've had this bank for almost 5 years now and I'm switching first chance I get. They've totally screwed me over multiple times. I recently checked my bank account to find yet again they're up to their dirty schemes and put me in the negatives by almost $60 so I'll get hit with a $25 overdraft fee since I get paid next week. They've taken money out of my savings account little by little. Don't know where they put the money they took out of it. I had money saved up for gas for my mom's car, etc. and they took it. No notification, nothing. This bank is horrendous, the customer service is terrible, I be had it. Don't bank with this idiots, it's not worth the stress

The bank tellers were very nice, excellent customer service. Came to buy Canadian dollars but…read moresurprisingly, for a bank pretty close to Canada, they didn't have any. They did recommend a place though so I appreciate that. Not many other chase banks in the area to compare to.

I've thought about moving to another bank at least 10 times because of the often rude way I…read moresometimes get treated. 80% of the tellers are nice and helpful as were Brandon and Nick. However there are a few people who have a very harsh way of speaking and really should be given some additional training on how to interact with people. If it weren't so difficult to move everything I would have done so as a result of some of these interactions. If you want a consistently friendly bank, I would think twice about choosing this one.