I want to give Victor, Jeff and the rest of the team at Palm Desert America's Tire, on Dinah Shore. I went in for a screw in one of my tires Victor and the rest of crew took good care of me and my vehicle. I highly recommend that you use this location for your Tire needs. read more

We had a 10:15 appointment and arrived on time. There was no one at the counter inside and 4 people standing in line. Several times there were employees that came in, didn't ask those of us who were in line if we had been helped. When I was able to talk to someone, we were told that we had to wait even longer to check in for our 10:15 appointment because there were 4 ahead of us. Why schedule an appointment and then wait almost an hour to finally get checked in!? This is the worst experience of incompetence and lack of customer service I have ever experienced at a Discount/Americas Tire store. Management should be ashamed and embarrassed, I will not go to this location again and recommend the location on Ramon. read more

I purchased four new Michelin tires from them. At around 3,000 miles I brought the car in for a rotation. I later had to replace the rear two tires after only 3,000 miles (which I understand can happen on a Tesla), but that is not the main issue. The real problem is that I brought the vehicle to them twice within the first 11,000 miles and both times they failed to rotate the tires as I requested. Now I have a nail in one of the front tires. They refused to repair it and said the extra warranty I paid for will not cover it because the inner tread is at 2/32", which is below their warranty specification. If they had actually rotated the tires when I asked, the wear would have been more even and the tire should still have been eligible under the warranty. Instead, their failure to perform the rotation is now being used against me. I called corporate and spoke with a Customer Care Senior Specialist. He agreed with me, was upset with the store, and promised that someone would contact me within two days to make it right. It is now day three and no one has called. I took the car back to the store and they were still no help. I am frustrated because I have bought three sets of tires from them in the past year, yet they refused to fix this tire and sent me away with two nails in my tires while it was raining. They do not seem to consider the business they are losing over something that could have been resolved by simply honoring the warranty. The double standard is especially clear: if I had failed to get the tires rotated and they were still within tread specs, they would almost certainly have refused a warranty claim for not following the maintenance instructions. Yet when they fail to rotate the tires, they still refuse to honor the warranty. It is just inconsistent and poor customer service read more

These people are absolutely incompetent!! They are not customer service oriented at all. I pulled into the air check station waited for over 15mins only be told that because some was lost and was here before they had to service them first. These guys a slower then molasses!! read more

Great bunch of professionals. Always willing to help no matter how long the lines. Removed a 6" spike from our truck tire yesterday and repaired tire masterfully. NO CHARGE!!!!! Worthy of donuts. :-) read more

Once again, excellent service. Jorge was great--explained exactly what needed to be fixed and why, gave me a time line of the wait, which was to the moment what he predicted. Also, told me when to come back and I got the invoice in a text. read more

I received outstanding service from the staff at America's Tire on Dinah Shore in Palm Desert! From ordering my wheels and tires for my new F-350, JC made sure my new 37" tires and 20" wheels would fit. Victor and his installation staff performed like a Raceway team changing the existing wheels/tires off the truck efficiently and insuring each wheel/tire was properly balanced and installed per my instructions. JC insured America's Tire met a competitors price and efficiently handled my order then installation. I have had no problems at all!!You can't ask for more than that!! Great group of guys. Great Service! I've already sent several friends for their tire needs there and they've had the same great experience. This will be my tire 'go to place' from now on!!!! Check them out!! read more

America's Tire - F-350 Tremor with Method 20" wheels/Falkin 37/13.5/R20 tires with red Impact rims from America's Tire. - Tires Near Me - Palm Desert, California

We blew a tire on our boat trailer on our way to the lake. Barely made it to tire shop. We felt with JJ and he was amazing. So helpful!!!

One of our tires started to bulge on our trip into town and the employees here were quick to assist! We called in on Friday evening to ask if they had my specific tire in stock. Although they didn't, they were able to order and ship it in by Saturday early afternoon! I was in and out within an hour and my trip was saved. Could not recommend purchasing the tire certificate more for the value it holds! read more

Our tire pressure light came on on our way back to Arizona so we stopped in to check and Jeff was extremely helpful! We were helped within a few minutes and he came out, checked our tires and we were done in less than 10 minutes! Thank you Jeff! read more

This place was great. I worked with George, and he was super thorough and excellent at his job. I brought my car in with a slow leak - he fixed the leak for free! He also went over the life of my tires, recommended pressure, upkeep, etc. I'll be back when I need to buy new tires! read more

Horrible service! Bought four tires for my car (Top of the line Michelins) and four tires for my wife's car (Top of the line Continentals) less 1 1/2 years and I'm told two of my tires are at level 3 (out of 10) also less than 17,000 miles. I measly credit was offered and the Manager told me, if I wasn't happy with the offer I could take my business else where. read more

There is the non-handicap person in my handicap spot every spase is full people in every single spot out on the street tire inflator has at least 20 people in line I had to leave this location to go somewhere else... read more

America's Tire - Tires Near Me - Palm Desert, California

Antonio, what a great guy! I had a screw in my tire, but the millimeters were under three so I couldn't have it repaired, Antonio gave me an option for a used one and it worked out nicely, when I'm ready to purchase all four tires I'm going to him. Remember to ask for Antonio thank you, God Bless read more

These guys are great, fast, efficient, polite!! I had a slow leak in a tire, they found a screw, patched the hole and sent me on my way. I will buy all my tires here, why go anywhere else? i highly recommend! read more

Not happy! I had a 9 am Dr appt, I noticed I had a flat tire. Luckily, my husband is the neighborhood tire repair guy. He fixed the tire immediately, but our compressor was buried deep in the garage. I went to the RM location, the attendant said he couldn't fill the tire because it was below 15 lbs (he said it's their policy). I called my husband who said Lowes has a free air compressor outside. I was 35 minutes late to my Dr appointment, but they understood and fitted me in. After buying my last three sets of tires at America's tires, I'm switching back to Costco. I'm done, I don't want a response from AT. read more

Professional, efficient, the ease of getting new tires and reasonably priced. Staff is friendly and helpful.

Had my tires checked this morning. JC was so accommodating. Pleasant, efficient! Really made my day. That's why I use AT for all my tire needs -especially for long drives. read more

I highly recommend this place. The prices are fair and great selection of options I been shop at this store for 8 years

Just witness older woman with service dog could tell was not happy with her vehicle. Watch gentleman at America's tire. That was a customer service rep. Totally hook her up. Better customer service than I have seen in a long time. read more

My last review of America's Tire wasn't real positive. But knowing their usual top notch customer service and products I had to go back for my 4th tire. I get the LT tires which are always a great value. This visit was very plesant and professional. will be heading back in for an oil change soon. read more

I got conned into buying a new set of four tires when I only needed two. I did have a have a slow leak that couldn't be fixed and then surprise there was "a nail in another tires side wall. Oh and these 2 are in the yellow almost red so you really need four. This place is the absolute worst. On top of that I've tried calling to set up an appointment to have my tires rotated and no one answers the phone. On two occasions I've came by to get air in my tires and I'm left waiting outside for 15 min. No one comes to check on you nothing. Management needs an overhaul. read more

I always get the best service no matter what store I go to. Today I'm at Palm Desert, everyone is friendly, professional and keeps me informed on what I can expect as far as waiting, etc. Johnathan Hernandez has been helping me today, above and beyond expectations!!!! Thank you !!!! I'm adding to an old review, America's tires is the best Ty Johnathan!!!! read more

Great service. Great pricing. Easy to get an appointment. And if you buy your tires from them, they will rotate and balance for free.

Had a 11:15 appointment they were running late gave my key to associate at 11:30 and was told to return in one hour - new tires and balance and alignment Ubered home and back and came back at 12:45 and car not touched - they just started it. Apologies from management but why they didn't tell me that job would be delayed as things happen . The total lack of concern for my time and commitments is unsatisfactory. Manager offered to reimburse for my uber and I said no it's really about your disrespect of my time as I would have uber costs regardless. Do better American Tire as customer service is why I come to your business- there are lots of places to get tires and this experience was not good Jordan Customer Care thanks for reach out but I was unable to follow link you provided- it doesn't work read more

Luis was excellent in helping me with sourcing a tire in the Valley and helping me get back on the road after 40 mintes to replace the tire as well. Fast and great Service! read more

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If you were in the market for a new set of tires, this location is the best location in the Coachella Valley. I have gone there. I have recommended family and friends to go get tires from there as well. The service is amazing. The inventory of tires is superior and they always have what I need or what I'm looking for in stock and if they don't, it only takes a day or two or a couple hours to get the tires in stock And I never have to wait long for them to install tires on my vehicle and highly recommend this place for all your tire and rim needs and yes, you might pay a little bit more than their competitors but it's like the same goes. You get what you pay for and the value is amazing And you were treated like family and not just another customer walking through the door. read more

I entered and went up to the computer station where employees were behind the computers. I stood there for three minutes not greeted. There was no eye contact or no hello. I stood there uncomfortably for two more minutes. I was the only customer at the counter one employee walked away two of them were on the computer and one on the telephone. When the telephone call hung up, I thought oh great I'm next he said I'll be right with you. Then the telephone rang and he answered the phone and ignored me and helped a customer on the telephone. I thought well I should call from my cell phone and maybe they would assist me I was just getting ready to dial and the other worker looked up and said can I help you. He gave me some information I didn't feel comfortable spending $2000 on tires so I left. Greeting your customer is very important when they enter your store. read more

The staff here were very pleasant and knowledgeable! They repaired my tire extremely quickly and professionally as a walk-in basis. Very impressed with this location. Special thanks to Sergio and Ethan for all their assistance :) Jon read more

We all know tires aren't what they used to be and there is probably only limited things that can be done by the outlet regarding that. But what they CAN do is be the absolute best at servicing their clients and this morning was no exception! Their Palm Desert is in full remodel chaos and despite that and the noise and disturbance those guys endure, the tire rotation on my car was done in a flash and with kindness and humor. Special thanks to Antonio Rubio who checked me in and out with great courtesy. Thank you! read more

I highly recommend them! I've gone to America's tire store before in Orange County and always appreciated their service which is why I went back to America's tire here in the desert. They didn't try to spend my money. They were very reasonable in their prices and gave me the best options. They were also very quick to get to my car which I very much appreciated.! Thank you to everyone there you guys were awesome! read more

Run! These stores (America's & Discount Tire Stores) are franchised- I, unfortunately, got the dud. It's been a month since they replaced my rear tires & stripped my lug nuts & hubs- it's a Mercedes, so the fix was $1300 Original estimate was scanned, lost & resent- no one gives a shit, despite the BS sign (never even saw this douche), despite calls & bringing in another copy of repair bill. read more

America's Tire - Repair bill I had to bring back in a month later "lost"- they didn't even have email for insurance person assigned to case - Tires Near Me - Palm Desert, California

Julio went above and beyond to help my daughter with her defected tire, that was under warranty. Thank you Julio, we appreciate your help read more

Had an appointment for an air pressure check as well as a tire rotation and balance. Waited in line for at least 10 minutes (3 other cars ahead of me) and NO ONE came out to speak to the first car in line. Pretty sure with 3 cars ahead of me and NO interactions with any employees that this was going to take much longer than it should have, so I left. I purchased tires at a different America's Tire store and had a good experience. Not so much at this Palm Desert location. Maybe America's Tire shouldn't be sending out tire pressure check reminder emails if they can't handle the drummed up business -- especially ones with an appointment. UPDATE: The link you (Matt) provided gives an error after submitting my info. Unable to proceed. read more

I quit American Tire Depot in LaQuinta as should everyone. American Tire (not the same) is a beehive of activity and many are there to help you right away. They keep you updated thru text and always manage your expectations. I've bought dozens of tires from Tacoma store and will use this location for all my cars. read more

Yesterday I was driving the freeway minding my own business and the tire pressure warning came on my car. Rapidly but gradually the PSI dropped. I was on my way to Costco and was just hoping I was going to make it there since America's Tire was adjacent. As I arrived I realized they were set to close in 10 minutes. They were so great. Took care of me right away. Fortunately I just needed a patch. They fixed it quickly and at No Charge!!!! I've bought a lot of tires from America's Tire over the years and they always come through. read more

America's Tire - Palm Desert Location - Tires Near Me - Palm Desert, California

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**Disappointed by Lack of Transparency and Negligence** I recently visited America's Tires Palm Desert, CA, and while the staff initially seemed friendly, my experience was marked by a lack of transparency and negligence. When I brought in my car for a flat tire repair, I was informed that the tire was non-repairable due to the size of the screw puncturing the center. I asked the Rep. JC how much the replacement tire would cost, he responded, "No charge, we'll get that ordered for you," and handed me a zero-dollar flat repair receipt. This gave me the impression there wouldn't be any additional costs. Since the replacement tire wasn't in stock, they had to order it, which took six days. During this time, they discarded my damaged tire without informing me only giving me my rim and telling me that they would call me when the replacement tire arrived, to which they did not (this now has me wondering if they accurately pro-rated my damaged tire.) When I arrived to have the new tire installed, I was suddenly hit with a bill that hadn't been communicated to me at any point. As a customer, I expect clear communication, proactive service, and transparency in pricing, especially when dealing with something as essential as tire safety. This experience fell far short of those expectations, and left feeling frustrated and taken advantage of as a consumer. The culture of Americas Tires has become an up-sell/cross-sell machine, taking advantage of today's consumer. read more

Thanks to Jeff and the crew at America's Tire across from Costco. They dealt with my flat tire promptly and professionally. Fantastic service! I would recommend to everyone! read more

Friendly service, best prices on tire, but they make up for it in labor charges. Costco a better deal overall. They charge 22.00 per tire for the tire installation! That's too much. Also, they have this $12.30 per tire charge called a Certificate for Refund, whatever the heck that is! They forgot one of my lug nuts last time. These special lugs hold in the hub cap. This cause my hub cap to fly off and a used one cost me 50 bux plus the lug. It flew off because the one lug was missing and the others they didn't tighten. Overall, the people here are honest and seevice-oriented. read more

America's Tire - Lobby. - Tires Near Me - Palm Desert, California

This used to be not only the best prices but also the best customer service in the valley but times have most definitely changed. Pulled up for the tire/air check and there were only 3 cars in line. After waiting 20 minutes with no movement I looked back and there were now 15 cars waiting. I walked up to ask if someone was working the station to find 3 workers (two on their phones) laughing and talking. When I asked if someone was working they rolled their eyes and begrudgingly went back to work. I think it might be worth the extra money to get better customer service elsewhere. read more