We used this company to get back and forth from our hotel to the Dallas Cowboys game last night, and it was fantastic so we decided to use them again to get to the Texas Rangers game tonight. The driver was right on time, and dropped us right near the gate- it was great! We got a text during the 4th or 5th inning telling us there wasn't anyone to pick us up as we had arranged. When we called, we were hung up on! We are only in town for a few days, and don't know our way around. We tried for an Uber, but it was going to be over 90 minutes because people booked them prior to the end of the game. As a disabled person who can not do much standing or walking, it posed a huge problem. If a company makes a commitment to a customer, it should keep it, or at least have the courtesy to call with an alternative instead of leaving people stranded. read more